9 Connecticut Genesis Dealers

We recently purchased a CPO Genesis GV70 from Genesis of - scottriddle683

We recently purchased a CPO Genesis GV70 from Genesis of Avon. We found the vehicle on their website which was intuitive and helpful. We took a test drive and started the purchase process shortly after. For the most part, it was an exceptional experience. The sales process was stress free. Mike was outstanding and answered all of our questions. Dave helped us through some straight-forward financing process. Prior to delivery, the GV70 was perfectly detailed and ready to go. We did have a minor setback when a check engine light appeared. A sensor failed, but we were very happy that Hoffman rectified the issue almost immediately. I highly recommend Genesis of Avon!

I have never had a worse experience at a car dealership - dealerreview1

I have never had a worse experience at a car dealership than at Genesis of Danbury. I was lied to multiple times, I was cheated multiple times, and I was ignored. This could be a very long review but the short version is I went on a test drive and liked a certified used 2022 Genesis G70 but immediately noticed a sensor error on the dash. I brought it up and was told it was a known issue and would be taken care of. I go inside and agree to buy it and the sales guy tells me the price of the car is going up because I’m paying cash when he just told me 3 days prior the price is the same no matter how I pay. When I bring that up to him he has the nerve to lie to my face and say the rule just changed in the last 3 days. They string me along for a week while they try to fix the sensor error, I leave work earlier a week later when they tell me its ready, I have an appointment and spend close to 3 hours at the dealership doing paperwork. I drive it off the lot and 10 min later then sensor error comes back on. I immediately called and they said they’d give me a loaner. After a ton of back and forth for over a month it comes out in an email that this sensor error has been known since March! 7 months before I stepped foot into the dealership. So they sold me a car that they have not been able to fix for 7 months and called it a certified car. I tell them numerous times I don’t want the car anymore and I want a refund and my trade in car back. They tell me they can’t give me my trade in vehicle back because they sold my trade in. My trade in could not have been sold because I never gave them the title to it as I was on the duplicate to come in from DMV. I had to write an email to the owners of the dealership telling them how awful this entire process has been. I get a call back and they agree to refund me and give me my trade in back. They 3 days later they call me back and again tell me they can’t give me my trade in back because it is indeed sold (again without the title) They have lied the entire way. There are many more details I could give about this 2 months ordeal but that is the basic version. In the end I bought from Genesis Milford which was a much more honest and reasonable dealership and actually a pleasure to work with. Stay far far away from Genesis Danbury.

This was the smoothest car buying experience I've ever - jf13624

This was the smoothest car buying experience I've ever had, and I've bought alot of cars over the years. They listed their sale price online and stuck to it. No dealer xx add ons or questionable fees to dig through. Totally transparent. Chad Green and the rest of the staff are complete professionals. All dealers should strive to be like Genesis of Milford!

The Genesis dealer has solved my issue . - LLL

The Genesis dealer has solved my issue . I am grateful for the concern they have shown.

I recently purchased my first Genesis, and I have to say, - berkana2k1

I recently purchased my first Genesis, and I have to say, the entire experience was exceptional from start to finish. What stood out to me most was how stress-free and comfortable the entire transaction was. Buying a vehicle can often feel overwhelming or pressured, but that was not the case here at all. Everyone I interacted with was pleasant, professional, welcoming, and genuinely helpful. I especially want to recognize Dante, who made the process even more enjoyable. He was knowledgeable, patient, and easy to work with, and I never felt pressured or rushed into making a decision. From the initial interaction through the completion of the purchase, the team made me feel like a valued customer rather than just another sale. As a first-time Genesis owner, this experience left me feeling very confident about my decision and excited to be part of the Genesis family. Thank you to the entire team for making what can typically be a stressful process such a positive and enjoyable experience. I truly appreciate the professionalism and hospitality, and I would absolutely recommend this dealership to anyone considering a Genesis.

Worked with Odell, sales person regarding a new Genenis. - onebluemoose1

Worked with Odell, sales person regarding a new Genenis. Excellent service throughout the whole process, made me feel like a real VIP through out the whole process.