8 Connecticut Genesis Dealers

I have never had a worse experience at a car dealership - dealerreview1

I have never had a worse experience at a car dealership than at Genesis of Danbury. I was lied to multiple times, I was cheated multiple times, and I was ignored. This could be a very long review but the short version is I went on a test drive and liked a certified used 2022 Genesis G70 but immediately noticed a sensor error on the dash. I brought it up and was told it was a known issue and would be taken care of. I go inside and agree to buy it and the sales guy tells me the price of the car is going up because I’m paying cash when he just told me 3 days prior the price is the same no matter how I pay. When I bring that up to him he has the nerve to lie to my face and say the rule just changed in the last 3 days. They string me along for a week while they try to fix the sensor error, I leave work earlier a week later when they tell me its ready, I have an appointment and spend close to 3 hours at the dealership doing paperwork. I drive it off the lot and 10 min later then sensor error comes back on. I immediately called and they said they’d give me a loaner. After a ton of back and forth for over a month it comes out in an email that this sensor error has been known since March! 7 months before I stepped foot into the dealership. So they sold me a car that they have not been able to fix for 7 months and called it a certified car. I tell them numerous times I don’t want the car anymore and I want a refund and my trade in car back. They tell me they can’t give me my trade in vehicle back because they sold my trade in. My trade in could not have been sold because I never gave them the title to it as I was on the duplicate to come in from DMV. I had to write an email to the owners of the dealership telling them how awful this entire process has been. I get a call back and they agree to refund me and give me my trade in back. They 3 days later they call me back and again tell me they can’t give me my trade in back because it is indeed sold (again without the title) They have lied the entire way. There are many more details I could give about this 2 months ordeal but that is the basic version. In the end I bought from Genesis Milford which was a much more honest and reasonable dealership and actually a pleasure to work with. Stay far far away from Genesis Danbury.

The Most Amazing Experience, Hensley Bisono is the Best - kdwilson1

The Most Amazing Experience, Hensley Bisono is the Best that there is, I went to 3-4 other locations and they did not compare at all. I was never treated like a customer that mattered. I tried to purchase my SUV for over 4 weeks, yes each day money in hand ready to go. They were not cooperative and it wasn't about just giving me a good price. It was adhering to the deal proposed by them. Hensley had my vehicle delivered in a week. It was an hour drive for me, but well worth it.!!!!!

The Genesis dealer has solved my issue . - LLL

The Genesis dealer has solved my issue . I am grateful for the concern they have shown.

Worked with Odell, sales person regarding a new Genenis. - onebluemoose1

Worked with Odell, sales person regarding a new Genenis. Excellent service throughout the whole process, made me feel like a real VIP through out the whole process.