Friendly, Helpful, Great People - R. Smebye
I went to CarMax to sell my SLK280. Kelly BB said it was worth $12,450. The dealer where I was buying another car said they'd give me $9,800! xxx! So someone said go talk to Josh at CarMax. Since I had nothing to lose, I went there and met Josh. The most earnest, honest, helpful guy I've met at a dealership. He took my keys, and 10 minutes later came back and said he thought I'd be happy with their appraisal. Boy was I ever! They offered $15,000! $5k more than the dealer, and $2.5K more than Kelly Blue Book had said. Josh helped me get the stuff out of my car and then took me to Maurice in the business office and he got the check for me. Friendly, honest, amazing. I had never been to any CarMax dealer before, and honestly for some unknown reason had a low opinion of them. BUT my personal experience once there was terrific. I don't know about the other CarMax locations, but this one offered literally world class service to me. I'm forever thankful to Josh for helping me. There was no xx, no negative comments about the car, it was great. Anyway, can't say enough good things about my experience there.
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