398 California Ford Service Centers

we left a car for a recall. - mtgirl818

we left a car for a recall. They said 2 to 3 hrs but couldn't get it done till next day. When I picked it up, Giovanni in service was very personable, put on new difficult wipers at no charge and was so very nice and a veteran.

On January 23, 2024 ( driving home to Flagstaff from - Happy Road Traveler

On January 23, 2024 ( driving home to Flagstaff from Santa Cruz) we drove our Dodge Grand Caravan into Santos Ford in Los Banos about 10am. A fuel injector had gone bad. They took our vehicle in, drove us and our dog to the La Quinta, got the part they needed from a Dodge dealer in Merced, and had it fixed by 1pm the next day! All employees were professional, super helpful, and very nice and friendly. We were so blessed and appreciative they didn’t sent us to Dodge or say they were too busy etc. Thank you Eddie and the mechanics at Santos Ford!!!

Accommodating Service - cyrus_z

Ronnie O is the guy you wanna see. Ive been coming here for over 6 years and every guy thats helped me has been great. Ronnie however had extraordinary enthusiasm and delight in getting me situated with my airbag problem as well as communicating with me when my car was ready. Additionally, he went above an beyond by showing me the closest spot i could get a quote on my car damage given that they could not at their site. I have no doubt Ronnie can brighten anyone’s day in less than a minute with the enthusiasm he exudes at work. You can just tell through his voice, smile and energy that not only does he love ford very much, but he also loves helping people and getting them taken care of in the best way. This guy deserves a raise!

Always helpful, I’ve been able to get an appointment - 1gma5

Always helpful, I’ve been able to get an appointment anytime I need it. Great staff

I have found all representatives at this dealership to be - janetlb007

I have found all representatives at this dealership to be very responsive to my varying vehicle needs, the service advisor , the service manager, the parts department, the finance department, have all provided exceptional service in the 4 years I have been taking my 2016 vehicle to them.

Friendly people everytime I visit. - efarr

Friendly people everytime I visit. Appreciated the pick-up and delivery service. Nice waiting room.

I drive a lot of miles and need a dependable car. - FordEdge

I drive a lot of miles and need a dependable car. Roger Nichols and the service techs at Cypress coast ford have kept my cars in great shape. Roger is very knowledgeable and has been extremely helpful with my cars service needs.

I had my car serviced at Jim Burke’s Quick Lane. - Daisey

I had my car serviced at Jim Burke’s Quick Lane. My car was taken in right at my appointment time and was ready in less than an hour. They explained everything to me on the vehicle check-up report and gave me a copy. The service was great! I will definitely go back again.

Excellent service, professional, very polite, kept me - dweber1126

Excellent service, professional, very polite, kept me updated daily, finished when they expected and repair was very good.

Great service! - mike

Great service! Domingo greeted in a timely manner and kept me updated on when my vehicle would be finished with service.

I have leased or purchased 4 of our vehicles from Mossy. - oberblitz

I have leased or purchased 4 of our vehicles from Mossy. Always get them serviced from there. Top notch!

Josh at ford parts was an amazing help and super easy to - daze

Josh at ford parts was an amazing help and super easy to speak with gave me a clear understanding of everything i needed to know!! Great experience coming here i’ll definitely be back.

Hoon Min is the best customer services. - khanh-lam

Hoon Min is the best customer services. He did excellent job, and made me easily contact to him as I had any question.

Angel was very helpful and professional - he helped me - tracyanderson1010

Angel was very helpful and professional - he helped me get a shuttle home while my service was being done and he had my car washed - nice

Took my 2018 Mustang in for a pre-paid premium service - Lane

Took my 2018 Mustang in for a pre-paid premium service and got a call that they wanted to replace the lug nuts because they were swollen cost of $140.00, also they did not do a tire rotation or brake inspection, after picking up the car and going home I was able to remove and replace the lug nuts with no problem. sent an email to El Cajon ford and got no reply. Guess the tech was to lazy to do the job or El Cajon ford wants to get the $140.00. Research on YouTube shows there is a problem with Ford having swollen lu nuts but it is usually in snowy areas that put salt on the road.

The dealership exceeded my expectations. - RCard0220

The dealership exceeded my expectations. They were able to fix my vehicle issue and I'm less time than they quoted.

Cerritos Ford, has the best Employee! - Irmahoney13

Cerritos Ford, has the best Employee! Rafael, Goes above and Beyond to customers Happy!!! 😎 Give this Gentleman a Raise!

Jesse was very helpful in getting my car serviced! - goque2002

Jesse was very helpful in getting my car serviced! He really did go above and beyond!

Daniel is hands down the best. - jameslee2463

Daniel is hands down the best. Top notch customer service. Timely, helpful, great communication. I can't say enough good things about him.

Had a great experience here getting my F150 repaired - CLARKWELDON

Had a great experience here getting my F150 repaired under warranty. They completed it quick and were very communicative with where it was at while waiting on a part. Will come back next time I need work done for sure.

Margaret and her staff are awesome. - Anand

Margaret and her staff are awesome. They will take time to explain you all the steps in the process, ensure you are always updated on current status. My repair work was handled utmost care. Thank you Margaret and team. Thanks to William.

These are the worst customer service people I have ever - Barockefeller60

These are the worst customer service people I have ever met. They are rude. They don’t return phone calls. Hang up on you.

Hard to get a hold of the representatives. - Juan Mendoza

Hard to get a hold of the representatives. Call regular line and do not get answer.

Very easy setting up appointment to have both of my - Chewy

Very easy setting up appointment to have both of my trucks serviced on the same day. Picked up my vehicles and delivered back to me. Very professional and friendly. Would recommend Price Ford to everyone.

It’s good have purchased many vehicles from vista ford. - Ldpainting

It’s good have purchased many vehicles from vista ford. Service is great but no def top off today when my truck was serviced isn’t that part of service?

Absolutely by far the worst customer service I have had - kenc

Absolutely by far the worst customer service I have had from a business, ever. I got my truck serviced here in March of this year. I paid for the service in full, and then realized when I got home that our original bumper to bumper warranty was still active, and should cover the work that was done. Why did I have to figure that out??? Anyway, I called in immediately, talked to my service advisor and asked if the service should be covered, and it turned out that it should! Wow. Good thing I checked. I was told that was not a problem and that they would just need Ford to authorize a refund and it would be taken care of. I was promised a check that week. Well, that was 89 days ago. Its taken me until today to ACTUALLY get the check that was promised. What transpired between then and now was nothing short of the THE WORST customer service experience ever. I called every week during this whole ordeal, and MOST of my phone calls went unanswered with NO return call ever received. Whenever I was miraculously able to get someone to talk to me I got the run around over and over and over again. Through constantly badgering them and following up I was eventually able to get my money back but it took 89 days to get it, and I heard nothing but lame excuses and empty promises in between. A word of advice - if you are looking for a trustworthy Ford dealership to take your car for service, or even buy a new Ford, do yourself a BIG favor and go to a different dealership.

The staff at the service center is effective, efficient - kathyrabeneau

The staff at the service center is effective, efficient and friendly - I would highly recommend them.

Backstory: I took my truck in for its 30000 mile service - doriopsilla

Backstory: I took my truck in for its 30000 mile service a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running board. Mike Rogers explained to me what had happened and set up an appointment for me to bring the truck back in for repairs a couple of weeks later, after I had returned from a trip. The appointment was for 0800 on April 17. I dropped the truck off early, around 0600, then went to work and waited for the call telling me the truck was ready. And waited. And waited. As near as I can tell, the work involved in the repair is removing 24 nuts, taking off the old parts, replacing them, and tightening 24 nuts. Maybe some of the studs were also damaged and had to be replaced. I don’t know. And that’s my gripe with this establishment. I don’t know. They don’t call and let you know what’s going on. You call them, and eventually you get routed to voicemail. You will get a call back, eventually. I ask Mike for more information, which he promises to get for me, but then I don’t get a call back so it’s voicemail xxxx again for me. I get a call back. The truck will be ready by 1530-1400. Why so long? Well, maybe it will be ready sooner, let me check. No callback. I check again. It will be ready about 1630, and we will bring it to your work! Great. But 1630 comes along, and no calls. I call them. Voicemail! Finally, at 1650 I got text saying they were on their way with my truck and by 1710 it arrived. The work they did was acceptable, though I have yet to get on my back and inspect it from the underside. They appeared to have washed my vehicle, somewhat. There were places along the body that they missed, and they hadn’t cleaned the bird poop off the driver-side mirror. That’s my main gripe with Aaron Ford of Poway. They do acceptable work, but it takes them too xxxx long for anything more complex than a standard maintenance service. And, they can’t seem to give a good estimate of how long the work will take.

Great service and took care of everything in a timely - aholtzca

Great service and took care of everything in a timely manner Every time I go to everyone is ready