80 California Buick Dealers

Service with Rob today was great! - AnitaHenninger

Service with Rob today was great! Thank you for everything and taking care of my needs. Anita Henninger

Easiest deal I ever had. - Kjeppesen

Easiest deal I ever had. I had looked for this truck at many regional dealers but they all had 3,000 I. Magic dealer charges. These guys said that they have dealer options but all are optional. I walked in at 12, waited a few minutes for Matt. I was home with my new truck filled and washed by 2:15, and I live 20 minutes away. Best price. Better service. No pressure. No bait and switch.

Your dealership is outstanding from the employees - bucknut1960@ att.net

Your dealership is outstanding from the employees answering the phone to your service writer Dan are top notch. I took my vehicle in there for the first time and got outstanding service from everyones involved what a credit to your establishment if it wasn’t for Dan directing me to my extended warranty 40 mile range policy I would of had it service there and cost me thousand of dollar which after reading the policy that Dan suggested was covered under my warranty what a outstanding staff you have in these days of deception and non caring staff you should be proud of them as I am thank you guys so much

5 stars for the experience from the beginning to driving - rneezy

5 stars for the experience from the beginning to driving off the lot with a new car! Went to this dealership started off with a phone call to see if the car we were considering was available. They answered fast and transferred me over to a sales rep named Benjamin, he promptly confirmed the car was still available and had it ready for us to check out when we got there. Once we arrived we immediately felt the good vibes from him and test drove the car a few times as he was patient with us because we had to alternate test driving the car due to us having our dogs with us. The car was priced well, yes they did have add-ons that were put on the car which increased the price, however the offer price was below kbb value and edmunds car value. Now comes time with negotiations because both my wife and I liked the vehicle. Yes you definitely have to come in to any dealership with your skills in negotiating what you are comfortable with, because business's are there to make money and customers wants a good deal. We felt like we both won! The negotiations did happen and it was definitely a good experience and NOT a pushy one. During our negotiating we spoke with both Benjamin and Patrick. Patrick the floor manager worked with us with running numbers and Benjamin did what he could to make the deal work. We agreed to the price we were comfortable with and they didn't make it soooooo difficult. GREAT!!! Now time to finance, we met with Alex and he made the experience even better with helping us get the extended warranty that still fits within our budget. Not a pushy guy either, he just did his job and still was able to provide us the warranty with no hassle. Mind you it was still early in the day so they had a lot of time to keep dealing but they made it quick and easy no pressure sales with good deals. From picking up the call fast to speaking with Benjamin dealing with Patrick and finishing up with Alex AAA+ experience no doubts there. Thanks guys and Tustin GMC for the experience we definitely recommend this dealer and the guys we worked with. We got a car we liked, color, features, price and warranty not to mention Benjamin gave us two bags of chips while working up the numbers, little things count. Hopefully our next car we consider this dealer will have it and Benjamin, Patrick and Alex are still there offering the same exceptional quality of service!!!!

Just recently purchased a used Buick Encore and needed to - barwinrb

Just recently purchased a used Buick Encore and needed to have the AC checked for a possible leak and had an additional warranty. I was shocked to see so many people working in the service department and how clean the work areas were. Anyway, Hong Nong walked me through the process of getting all the information needed and advised me depending on the issue you shouldn't have to pay for this with additional coverage. Anyway, they needed the car for about half a day, and he helped me get transportation back home. They cost more for the work to be done but I believe the work gets done right the first time and they will go out of their way to help the customer without pressure, just suggestions for work needed. Ask for Hong Nong the next time you go in. Tks Rob

Jim was exceptional and very helpful went out his way to - Dacid5592016

Jim was exceptional and very helpful went out his way to get me into the vehicle I wanted for the price I was targeting

I’ve called asking for my Service records three times... - CTSboy18

I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!

Courteous service advisor and truck service was completed - allwest

Courteous service advisor and truck service was completed while I waited in the clean waiting area with snacks and coffee at my disposal.

Our experience at Casa de Cadillac was amazing. - Jamstrauch

Our experience at Casa de Cadillac was amazing. We could not be happier with the communication and attention we received at this dealership. Luis Salazar was our sales consultant and he was excellent! He worked with us and helped us find the car of our dreams! So very happy with our purchase and experience!

Awesome dealership who’s been taking care of my car since - Overcomer4God

Awesome dealership who’s been taking care of my car since its purchase. Excellent service always!

Great service. - Terry sloman1

Great service. Fixed problem then washed car then sent lyft to get me. Very happy.

We baought a 2024 GMC Canyon AT4X form here. - Ksg892

We baought a 2024 GMC Canyon AT4X form here. Moe our sales rep was very friendly and very approachable. I liked the fact Moe kept in contact via text due to at the time our personal lives were very busy. Moe was patient and understanding about what our neees were and what we were looking for in a truck. The people in the back office were very respectful of our time and some of the pressures and stress of purchasing a vehicle where not there. I will be back again for the service department and I would most definately buy another vehicle here.

I cancelled both Hummer EV reservations and the dealer is - phdhoo

I cancelled both Hummer EV reservations and the dealer is supposed to return my deposits. They never did. Then I am told only Paul Hendry can issue it. Several voicemails and emails later, no response and no reply to email and no refund. Not an ethical way of dealing with folks.

I really tried with the place. - antonio_roderick

I really tried with the place. The first time I went the service wasn't great. However, when I sent the second time. I figured, hey it's been awhile maybe things will get better. I also, needed to tow my car and my usually mechanic does not do electrical work. I needed an ECU replaced. I bought one that was preprogrammed. I told them this, and they decided to argue with me about if it was or not. To the point I needed to send them an email just to prove myself. I told them all they needed to do is put it in and sync it. I would've done it myself if I had the time. It took them 4 days to do this job. I asked them why it took them so long. They told me they needed to drive it longer to check the computer was working. I took the car back, drove it only 7miles and the locks started to unlock and lock while I was driving, and the engine started to act weird. I told them the issue, and that I wanted to have it fixed as soon as possible. The service manager Casey Ruiz starts talking to me like he wanted to fight. I was professional told him not to speak over me. He says "you know what you can bring your car back, but it is going to be two days until we get to it, because we have other customers". Therefore, I contacted the "Service Director" Angel who disrespects me the same way. I had to tell them that I gave them my car in hopes of them doing what they've said. The mechanic/technician said my ECU was fine, and everything checked out. I just want Thorson Buick GMC to do what they've said, and I will be out of your hair. They took my car, and stated I needed new battery cables that would cost them $941 to fix because they needed to find after market cable kit. I was going to do it, but something (GOD) told me to take my car. I did, and found out that I can get this fix about $400 cheaper. In short, don't go here. No matter how convenient it is, or even if they say they will cut you a deal. Go elsewhere. I am not coming back. If it wasn't for one Service Technician named Randy Bruno who was professional. I would've given them a 1 star. Go elsewhere people. This place is not worth the headache. They've also scorched my brakes doing whatever they do. I wouldn't do this to this car because it's a rebuild.

As always, very professional. - ejc0

As always, very professional. Took the truck in for a routine service and a couple small warranty items. Truck was ready when promised.

Top notch dealer. - MikeTiffany

Top notch dealer. My salesman, Jario Gonzalez, was professional and did not apply any pressure. He was more interested in me getting a vehicle that I wanted vs. trying to push something on the lot. I highly recommend this dealership and Jario!

Ralph was great to work with and made the process super - Teresa.ortiz51

Ralph was great to work with and made the process super easy!! Thank you and highly recommend Richard’s Chevrolet!!

Generally I am able to get what I need done in a timely - sevansj21

Generally I am able to get what I need done in a timely manner. When my needs change the service dept is flexible enough to accommodate me.

With only 14,000 miles on my car, the battery went dead... - JaniceClark

With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.

My husband and I just purchased a new Yukon with the help - tldrum22

My husband and I just purchased a new Yukon with the help of our amazing sales person, Matt, and Bryan, who go did an amazing job helping get us financed. We couldn’t be happier with our whole experience from start to finish!!

easy to work with - joepat

Bill ,Mike and Bryan were very easy to work with ,and all really know their product. They answered all our questions and made the whole process quite easy.

This is the best dealer on the Central Coast, hands down! - rochellesutherland

This is the best dealer on the Central Coast, hands down! They are honest, friendly and very helpful for any of your needs whether purchase or service! Thank you all for always being there for us.

100/10 HIGHLY recommend this dealership! - Alejandro Lara

100/10 HIGHLY recommend this dealership! It was my first time dealing with them and I had the best car buying experience I’ve ever had and I’ve been involved in over 20 car deals in my life when including friends and family I’ve helped. They are great at listening, paying attention to detail and following up as well as just being amazing at customer service. This is THE dealer to go to in the valley. I live an hour away in fresno and I will be making the drive there when I need anything or another vehicle. They’re what all dealerships should aim at being like. A real family owned solid dealership. Please do yourself a favor and buy from them before wasting time anywhere else.

Very professional and they delivered the car for me. - Sunny Singh

Very professional and they delivered the car for me. It was good experienced to but car from them.

I spoke with a salesman on a Friday evening about buying... - minivan lady

I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!

Courteous knowledgeable, trustworthy, and very efficient. - Richard.meissner

Courteous knowledgeable, trustworthy, and very efficient. The service team is the best in the Valley by far.

Very courteous and polite, Great to deal with! - Raymond P Wells

This is a great place to buy a vehicle. Jonathon Jordan "JD" and mister "B" were real easy to deal with. I really appreciated the deal that we were able to make.

Ted was great to work with. - Saradavidian

Ted was great to work with. Very straight forward and honest which I greatly appreciate in this industry. Jose was great as well. Definitely will be back for other purchases.