Worst service department! - Jnosborn
Worst service department!!! Lost my keys and needed a replacement. Had my car towed on Friday late afternoon, was called by Tyler and quoted $1800 to have my 2006 Toyota Sequoia rekeyed. Was told they did not have the parts, so they would have to be ordered and would take 5 business days to arrive to the shop. My keys were found by a neighbor after her dog had carried them off on Monday evening. I called spoke to Tyler on Tuesday at 7:35 am, told him the keys were found and asked about picking up my car and what it would cost to get a second key made. He put me on hold to ask his service manager the price. He proceeded to quote me almost $400. He said that $178 was a restocking fee for the ordered parts, they didn't even have in their shop. I told him nevermind on the key because that was ridiculous. When I got to the service dept the employees were more concerned with their conversation about a game they were planning to promptly attend to a customer. Then i had to wait for them to track Tyler down for him to proceeded to tell me it would be $197 because of sales tax, that he failed to mentionon on the phone. And by his own omission, nobody had even touched my car, even though my receipt states an multipoint inspection was performed. Worse service experience. Side note I was not opposed to paying for a restocking fee but the amount for the restocking fee was ridiculous and the customer service was lacking severely!!
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