Update as of 7/8/2024
This place has seized all contact - Juan
Update as of 7/8/2024
This place has seized all contact with me. I have already contacted the DMV and they are initiating an investigation into this place. I am also in the process of contacting their Surety Bond issuer and filing a claim for failure to fulfill obligations. All this could be avoided if the company pays me the roughly $3k they owe me in car payments and fulfilling their end of the contract and paying off the trade-in vehicle. If you are reading this review and have purchased a White 2021 Honda Accord Touring from this place between December and now, please contact me as I am filling a stolen vehicle report and do not want this to further affect you.
Update as of 6/26/2024
This place has refused to answer my calls or emails and also reimburse me for the trade off vehicle they still have not payed off.
Update as of 5/22/2024
The person i have been dealing with (Jessica) is sporadic in answering calls or email. They have not replied to my emails requesting reimbursement for this months car payment that they still have yet to pay off. I have filed a complaint with the Arizona AG, AZDOT and am in the process of filling a police report for a stolen vehicle since in essence, that's what they have done with the vehicle they have refused to pay off. AVOID THIS PLACE!
Update as of 3/27/2024:
The person I have had the only contact with at the dealership (Saraya) has deleted her email account and will not answer the phone. Still no payoff on the trade in. I also received a letter from the extended warranty I got through the dealership that they will be canceling the warranty due to not receiving payment from the dealership.
On 12/10/2023 I purchased a used 2020 Mustang GT from Arizona Specialty Motors. In doing so, I traded in my car at the time, a 2021 Honda Accord. I was instructed to cancel any additional warranties the Honda had so that they could pay off the vehicle and complete the transaction. I did so and provided proof of cancellation by email to the finance manager (Dana) in which I received no reply to. I was able to reach them by phone a week later and was told the pay off check was sent out. As of today (2/23/2024) the Honda remains on my credit report and has not been paid off. Any attempt I have made to contact this business have been difficult as the phones are never answered and emails are rarely replied to. I was told on one of the rare occasions by an employee in the finance department (Saraya) that they would Zelle me any money I would spend on paying off the monthly car payment for the Honda. I find this highly unlikely but have already made two payments on the Honda since 12/10/2023. I just want my trade in paid off and to be refunded for all additional payments I’ve had to make in order to preserve my credit history and so that I can be done with this horrible business.
Read More