39 Arizona Volkswagen Service Centers

They communicated with me during the whole process. - kauffman9

They communicated with me during the whole process. They seemed to work as quickly as possible. The car looks great!

Service was excellent. - bolderk25

Service was excellent. All employees were very knowledgeable and helpful. I would definitely recommend the Collison Center to anyone.

This is my first collision repair situation, but I do not - MG guy

This is my first collision repair situation, but I do not know how the repair process could have been any better. I can not say enough about the way I was treated during this repair. Specifically, Casey Alexander was the perfect point of contact. He kept me informed on a timely basis and stayed on top of my repair to insure all that was estimated was completed as promised. He rapidly informed my insurer when there was unseen damage that needed to be addressed. In a word, he "went to bat for me" to insure my Honda was done right! He made me welcome to come back should there be any unanticipated issue connected to the collision. Thank you again Casey Alexander.

It was a good service today The person who help mi has a - Joel

It was a good service today The person who help mi has a very good actitudes.

Extremely pleased with your technician, very - ldjaqua

Extremely pleased with your technician, very knowledgeable answered all my questions and explained everything very well.

Excellent service, quality workmanship and fair prices,... - chancer48

Excellent service, quality workmanship and fair prices, our service rep, Chris Vernon, took care of everything.

Another great experience at Chapman VW Scottsdale. - bob

Another great experience at Chapman VW Scottsdale. Easy access to the dealership and to getting an appointment. They are always responsive and quick to get me in for any service needed. Also appreciate the "Express Lane" for quick items like oil changes, wiper blades, etc. Great to just drive up and get things done. Alex was a great help and all the people up there are courteous, helpful and intelligent. Thanks for the help Alex, and for getting things done quickly. I was out of there in way less time than I was expecting. Great job. They always keep my car running in top notch condition.

The service manager Carl is very informative and has - Irishbud1225

The service manager Carl is very informative and has great customer service. They make recommendations but don’t make you feel like they are pushing anything on you.

Any time we bring in one of our VW's for service we - indochips1

Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership!

I’ve been taking my car for service at Berge VW dealer in - Amazing

I’ve been taking my car for service at Berge VW dealer in Gilbert for the last 6 years. I dealt with Bell Karam, Niko Atini and the service supervisor Vince, I found them to be very knowledgeable, trustworthy, friendly and have great qualities, and professionalism. I receive excellent and efficient customer service every time I take my car for service. They always go out of their way to make sure I arrive and leave happy. Thank you.

Randy Ott, our service manager has kept our two VW's in - slobbertowel

Randy Ott, our service manager has kept our two VW's in mint condition for 20 years! Their excellent service keeps us coming back! Never a problem...perfect every time! Dog friendly, too!

My car had significant electrical damage from rats - golfer

My car had significant electrical damage from rats chewing on wires, which unfortunately for me in the waiting room took quite a few hours to diagnose. However, once diagnosed, the fix was clear (and expensive). Turned out my insurance would cover it but all Chapman insurance claims have to go through Chapman Collision, at a separate facility and location. Things got complicated when it became clear Collision couldn't do the electrical work. Long story short, both shops did all that was required to shuffle the car and the paperwork and the rental car to ensure that finally, 2 weeks later, I got my car back all fixed and much cleaner than when I brought it in.

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

I had major body work done on my car. I was asked to... - DanRyan

I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem. I expected Moore and I got a lot less :(