While the vehicle repair itself was excellent, the - wakedenoup
While the vehicle repair itself was excellent, the communication and customer service fell short.My service advisor was completely unreachable; she was absent during our check-in, failed to return multiple scheduling calls, and never notified us when the vehicle was ready. Additionally, my husband was not offered a shuttle or Uber ride to work upon arrival. When he returned to pick up the car, the staff spent 15 to 20 minutes trying to locate it.On a positive note, the advisor wearing a neck brace who assisted with our check-in was absolutely fabulous and provided great service. The mechanical work on the car was also great. I hope this feedback helps improve your team's communication and coordination.
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