3 Alaska Cadillac Dealers

I needed a new car and they got me a great deal on a GMC - elneirea

I needed a new car and they got me a great deal on a GMC Terrain. I was in and out in 2hrs, and was able to pick up the car the next day after it was winterized. Everything was ready for me at noon, I can say I'm referring my family and friends to GMC of Fairbanks.

This place never ceases to disappoint. - molson26

This place never ceases to disappoint. I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for a Towing recall. Sabrina said that they had to order parts for that, and it would take 3-4 weeks. I figured I was there I would get the CPU update. When I scheduled the appointment, I said I would be waiting for my vehicle. Sabrina told me it would be an all-day process and offered a shuttle and stated that they did not have me down for "Waiting" and that the place that schedules their service isn't even in the same state. I asked if I could leave and just get them both done at once. She said yes and I said quote "Make sure to put me down as WAITING on vehicle". She said she did and scheduled me a month later for the updates/Towing recall. I get to the dealership and start to check in. The lady tells me they will call me when it is ready, I said no that I told Sabrina I would be waiting, she said "We don't have you down as waiting", agitated I said ok can I get a ride? The lady said "our shuttle driver is on vacation so we can't offer any rides" I asked if anyone could give me a ride and was met with "Not our problem, you can take your vehicle and schedule for another day". Seeing as I waited a total of two months for this appointment, this was not an option. As I looked to my right there was another lady desperately trying to speak to a manger who was giving the customer the runaround. That is when I realized they treat everybody poorly. I, along with this other person had BRAND NEW vehicles and were being treated like "We got your money, go pound sand". I decided to take an UBER home and wait for my vehicle. I took an UBER back for a total of around $35.00 for recall work to my brand new truck. When picking my vehicle up NO explanation to the services performed were given. The service at this place is abysmal. I have yet to have a good experience at this dealership. I currently have the truck for sale just so I don't have to deal with this place anymore. You would be better off taking your vehicle ANYWHERE else.

I have been to this dealer countless time for service for... - kochr3151

I have been to this dealer countless time for service for items covered by the warranty. Not only could they not find the problems when they did find the problems it took countless attempts to get it right. A simple allignment should not take 3 attempts to fix. I would recommend running not walking away from Aurora Kia and anything they sell or service!