1 Alaska Buick Dealer

This place never ceases to disappoint. - molson26

This place never ceases to disappoint. I had an appointment scheduled for a recall, when I got there Sabrina let me know that I was there for a CPU update. I scheduled the appointment for a Towing recall. Sabrina said that they had to order parts for that, and it would take 3-4 weeks. I figured I was there I would get the CPU update. When I scheduled the appointment, I said I would be waiting for my vehicle. Sabrina told me it would be an all-day process and offered a shuttle and stated that they did not have me down for "Waiting" and that the place that schedules their service isn't even in the same state. I asked if I could leave and just get them both done at once. She said yes and I said quote "Make sure to put me down as WAITING on vehicle". She said she did and scheduled me a month later for the updates/Towing recall. I get to the dealership and start to check in. The lady tells me they will call me when it is ready, I said no that I told Sabrina I would be waiting, she said "We don't have you down as waiting", agitated I said ok can I get a ride? The lady said "our shuttle driver is on vacation so we can't offer any rides" I asked if anyone could give me a ride and was met with "Not our problem, you can take your vehicle and schedule for another day". Seeing as I waited a total of two months for this appointment, this was not an option. As I looked to my right there was another lady desperately trying to speak to a manger who was giving the customer the runaround. That is when I realized they treat everybody poorly. I, along with this other person had BRAND NEW vehicles and were being treated like "We got your money, go pound sand". I decided to take an UBER home and wait for my vehicle. I took an UBER back for a total of around $35.00 for recall work to my brand new truck. When picking my vehicle up NO explanation to the services performed were given. The service at this place is abysmal. I have yet to have a good experience at this dealership. I currently have the truck for sale just so I don't have to deal with this place anymore. You would be better off taking your vehicle ANYWHERE else.

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