87 Alabama Ford Service Centers

Keith was incredibly kind and helpful today. - acristcostumes

Keith was incredibly kind and helpful today. We came in with a budget in mind and was able to help us find something that I’m very happy with, while remaining under budget, even after taxes and warranty. Hopefully I won’t need to look for another car for a long time, but I would definitely come back here if possible.

As usual I'm very happy with the work performed. - GARBERDRAGTEAM

As usual I'm very happy with the work performed. everyone is friendly and helpful.

The svc agent was very thoughtful and helpful and get up - donnarylant2010

The svc agent was very thoughtful and helpful and get up updated on everything. This was a very pleasant experience.

Excellent service! - Khowell

Excellent service!!! I highly recommend this group, very knowledgeable and always helpful. Keep up the great work.

Very clean dealership. - JAMES_BRASHER

Very clean dealership. The salespeople are very friendly and easy to speak with. All around good atmosphere.

I like dealing with people who are trustworthy and I - BOBCANTRELL61@GMAIL.COM

I like dealing with people who are trustworthy and I believe Mullinex is. Wayne is nice man.

Had my truck serviced today and Nick made sure everything - Mitchellj2565

Had my truck serviced today and Nick made sure everything was completed for my service. Wonderful experience.

The warranty work plus other mechanical work handled - ktanner5

The warranty work plus other mechanical work handled professionally with excellent service all around. Thank you.

Damion Hood was the best salesman I have worked with in a - Brookelands24

Damion Hood was the best salesman I have worked with in a long time ! He was very helpful and kind ! If you are looking for a car I would go see him!

Service is always complete. They explain everything to... - Ken

Service is always complete. They explain everything to you. Very nice and courteous. TV in the waiting area

The service department of Long Lewis Ford in Florence - Corey Behel

The service department of Long Lewis Ford in Florence genuinely tries to ensure customer satisfaction. This team explores every option of how to avoid the customer for paying for anything that should not be their responsibility. This is greatly appreciated and builds trust and respect.

Good need work on taking car to customer did not know - Emarsh1606

Good need work on taking car to customer did not know whoe contact with name

Had to have repair work done on my 2018 Lincoln MKZ and - pmercer399.pm

Had to have repair work done on my 2018 Lincoln MKZ and Johhnie the service manager Was so nice and got a rental for the day for me. I picked my car up at 4:00 Love longlewis FordLincoln if hoover . I GAVE THEM 5 STARS .

The buying experience was excellent. - jawhitaker24552

The buying experience was excellent. Start to finish the staff was professional and helpful. It is no wonder that they have earned such a high rating. I took my Maverick in to have a bed liner installed and am very happy.

Came in for service and it was fast and easy! - autumnkeeton05

Came in for service and it was fast and easy! Awesome service department. Highly recommend Harbin Service for everyone.

for starters the service is good and the shuttle is an - ScreenName

for starters the service is good and the shuttle is an excellent additional benefit so I don't need to wait there

Everytime I have used Sandy Sansing in Daphne it has - djap

Everytime I have used Sandy Sansing in Daphne it has always been a Great Positive experience! Everyone is so helpful!

My initial experience with this dealership was horrible. - kara.coplin

My initial experience with this dealership was horrible. Shannon and Thomas are service writers at this location and their customer service and professionalism are far below sub-par. After three months of calling, stopping by, sending emails etc and neither of them returning my call regarding replacing the parking brake cable (which they had the part for) on my vehicle. If my last interaction with this dealership was with either of them, I would not go back and would file a complaint with Ford. Having said that I attempted one more time to get the needed repairs done. When I walked in the service department Kayla met me with a smile and instantly got me in front of the service manager to resolve this issue. I met with Scott (the service manager) and after explaining how his staff behaved towards me insured that the needed repairs would be done two days later and we scheduled an appointment. The driver Ron was very pleasant as well. Kayla made the drop off and pick up process a breeze. Each time I was there she met me with a smile, handshake and paperwork. She maintained excellent communication during the entire process. I would like to give Sons a five-star rating because of my final interaction with them. However, it did still take three months and a lot of headache and annoyance to get a three-hour repair done. In the end Kayla and Scott went above and beyond to improve my experience. I would recommend this service department but I would not recommend dealing with Thomas or Shannon. Not sure how they still have a job there.

Very Disappointed. - Sherrie

Jeep giving all kinds of codes,then radio would go off, clock would go back to 12:00, then engine would shut off but not always. Happen over and over. Took it in they pulled the codes and when I ask what they were. They said old codes. They cleaned battery cables and tighten then up. Drove it 20 miles nothing. Told me couldn't find anything wrong. Husband drove it same thing. I put it back on my mail route. Started back coding. I do have to say in the past they have been good to me. But it seems like they have lost some really good people that worked their. They also need to upgrade the mechanics equipment bad. They are so far behind other dealerships. Just seems like to me they should have known what was wrong with my Jeep. It's still giving codes and still not fixed. But that is my work vehicle and I can't take off for days at a time for them to fix it. They never have parts sometimes they even get the wrong part in and that cost me another days pay. They also need to train more than on Chysler person to work on Chysler products. That would help so much.

Great dealership great service. - Grace

Great dealership great service. We were traveling back home to Michigan and blew out a turbo hose They got us right in and repaired our truck and had us back on the road in no time. All the employees were very nice and helpful. Would highly recommend this dealership.

Couldn’t ask for a better service department everything - j_baugh73

Couldn’t ask for a better service department everything was great and my wife’s car was back to her fast

a breath of fresh air - bbowers3

These people are the real deal!!!!! They were able to get me in with a full schedule on a Friday after lunch and get the Ford F-150 back to me before the end of the day.they fixed it fast and fixed it right the first time....... They also were able to do better than their initial quote,..... which is always nice...... I will recommend thesr guys to my friends and family!

Will never take my Bronco there again. - annbtrimble

Will never take my Bronco there again. Requested work that should have been covered by warranty. Charged me $400 and did not fix the problem. Terrible service department.