I dropped off my vehicle at 3:00 PM, and it appeared that - Imobilizer4618
I dropped off my vehicle at 3:00 PM, and it appeared that the work was completed around 4:00 PM. However, my car was left outside in the rain, and I received no phone call, text message, or verbal notification that the service had been completed.
Because of this, I became concerned and eventually found my vehicle myself in the parking lot. I then asked the service advisor, Jeremy Cooke, whether my vehicle was ready for pickup. While checking on my vehicle, he left the driver’s door open for an extended period of time in the rain, allowing a significant amount of rainwater to enter the interior of my car.
After confirming the status of my vehicle, he did not explain the next steps or direct me to the payment counter verbally. Instead, he simply gestured with his hand, which felt unprofessional and dismissive.
In addition, when it came time to pay, no explanation was provided regarding the work that had been performed on my vehicle. I had to ask myself what services had been completed before receiving any information. As a paying customer, I expected a clear explanation of the work performed without having to request it.
Overall, this was an extremely disappointing experience. Failing to notify a customer that the service was complete, leaving the vehicle outside in the rain, allowing rainwater to enter the interior, and failing to provide basic communication regarding the service performed are all unacceptable. I expected a much higher level of professionalism and customer service. This was one of the worst service experiences I have ever had at King Honda in Opelika, Alabama.
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