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INFINITI of Cool Springs
Franklin, TN
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Latest Reviews
April 20, 2025
Poor service, broken promises, ghosted postsale, double
payments, ignored calls, stressful disappointing holiday car experience.
More
by Keshia
Employees Worked With
Issac Twiggs & Chase Finance Dept.
September 06, 2024
Great team who helped me get out of a car I did not want
or needed. Team is transparent in pricing and respectful of your time.
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by RC
Employees Worked With
Kevin in Sales, and Chad in Finance
July 05, 2024
Liars!
Promised all kinds of warranties to make a sale but will not uphold them when time comes. They said they were wrong on warranties and will not honor
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by ajordan1485
Employees Worked With
Chad used to be in sales but he is in a different position now.
