iDrive Utah

Quick Flip Express I put a deposit on a truck that I wanted to look at and purchase thinking that it was from a dealership that would perform a complete and thorough mec I put a deposit on a truck that I wanted to look at and purchase thinking that it was from a dealership that would perform a complete and thorough mechanical and safety inspection of all the vehicles that they sell. Boy was I wrong! Within in seconds of my test drive (after driving almost 5 hrs to get there) you could tell the brake rotors on this truck were warped! The brakes "pulsed" extremely during light braking, and within seconds after that you could tell that the suspension was completely shot... There were a few other things that did not measure up to being a dealership in that claims "establish a reputation for pristine quality custom trucks and highest quality service" !!! Then they play the game of adding on additional services or costs that I did not request or expect. "Rust Preventing Undercoating" ??? Absolutely not advertised in the price on line, and the job look like it was performed by a kindergartener, bare patches where it was on the lift and over spray everywhere... Absolutely not Quality, or Pristine. Then, there was no budging in the price on their end, Dishonest tactics, and shoddy inspections of their vehicles. They were just ready to sell it to the next guy or gal that didn't know squat about vehicles!! More

Jordan and Brian are great salesmen’s to work with and great service. Addressed the concerns I had on the truck and make sure everything is working good. Thanks IDrive. great service. Addressed the concerns I had on the truck and make sure everything is working good. Thanks IDrive. More

Hassle free buying experience Lance was polite friendly and professional clean and air conditioned sales floor and bathrooms I would recommend checking them out for vehicle purchase and professional clean and air conditioned sales floor and bathrooms I would recommend checking them out for vehicle purchase More

Awesome experience here. Great trucks it’s hard to pick just one! I was in and out with my dream truck in under 3 hours! Record time for a vehicle purchase. Thanks Lance for the help! just one! I was in and out with my dream truck in under 3 hours! Record time for a vehicle purchase. Thanks Lance for the help! More

Great dealership to work with. No pressure and friendly as they come. Lance was awesome to work with. Would definitely recommend coming here to anyone looking for a truck. as they come. Lance was awesome to work with. Would definitely recommend coming here to anyone looking for a truck. More

I found a truck online and contacted a salesperson named Jordan. I asked multiple questions about the truck and was reassured that everything was good to go. I drove 9 1/2 hours straight from Montana based Jordan. I asked multiple questions about the truck and was reassured that everything was good to go. I drove 9 1/2 hours straight from Montana based off the fact that I trusted what Jordan had told me about the truck over the phone and the reviews on google about Idrive Utah. Screen shots of the entire conversation are below. The truck wasn’t even looked over nor was anything fixed or made perfect for my arrival, numerous things are wrong with the truck which I found out after leaving the lot and spending $27500 of my life savings. It’s sad that a salesperson would let someone travel multiple states but not even look a truck over to the point where the AC doesn’t work, was told by the dealership that it only needed to be recharged (after bringing it up) so I trusted that statement and took it into an AC place which hooked it up their machine and supposedly fixed the Freon levels but the AC still doesn’t work. My salesperson Jordan said” he drove the truck I bought to the the fuel station with all the windows down in 90 degree heat but never used the ac system??? I find that hard to believe since IDrive Utah is air conditioned and who drives a truck with all the windows down on a hot day? Who doesn’t make sure everything is perfect when they know they have a customer who trusted them enough to put down a $1000.00 non refundable deposit. Out of all the years I purchased vehicles I’ve never once felt like I was lied to as much as i was while doing business at IDrive Utah. Then I take it in to have the computer checked and 3 codes popped up one of them being the ecm/pcm. I paid top dollar for a truck that I thought was and should have been turn key ready to go for a very long time. I want to see if there a way we can resolve this. I also put attn owners so this email needs to be forwarded to the owners as well. I help up to my end by showing up when I said I would and paying all cash but the staff at IDrive Utah did nothing to go out of their way to make sure I was buying a solid truck. I’m a military veteran and served my country, I am religious and live an honest life. I never thought I would drive away feeling like I had been lied to and shown that level of disrespect. I could have bought a brand new truck if I wanted to but I chose to go with a manual which are no longer made in the diesel world. If someone who actually has authority with idrive Utah could call me back so we can discuss this that would be greatly appreciated I Purchased the 2007 Silver Dodge Ram 3500 4X4 Mega Manual from your company last week. The Mechanic said he pressure washed the engine bay extremely throughly, I had asked why there was foam missing from under the hood and he said it was from the pressure washer. after doing research on the 5.9 24V Cummins’ the ECM/PCM IS Located on the outside of the engine next to the intake horn and is exposed to the elements. When sprayed with water it can cause the computer to malfunction and have problems which is probably what happened but who knows maybe it was there before he pressure washed but chosen not to be replaced. As a customer I feel like I deserve the same honesty and respect I have had for dealership. Just like me agreeing to a $1k non refundable deposit based on the fact the salesperson (Jordan) said that truck is sweet and in great condition.Again this serious email is for the general manager and to be forwarded to the owners. I can contact to owner directly if need be and I will but I would like to see if the chain of command so to speak will do the right thing before I need to bypass any employee and go straight to the top. Im honestly curious how much you care about customer satisfaction and how honest your whole team of sales and service guys are over at that dealership. I was told the issue I pointed out would be easy and cheap fixes but that’s not the case after I left the look. I’m looking a minimum of $2k and that’s on the low end for the parts and labor. I HAVE NEVER LEFT A NEGATIVE REVIEW IN MY LIFE FOR ANY COMPANY That should tell you this was such a negative and misleading experience that I felt like it was I duty to warn the public to protect their money and look at their trucks with a fine tooth and comb. You would think the salesperson and the sales manager would look over each vehicle before it leaves the lot so the customers are completely satisfied and their money was well spent. Neither of them did that and let me as a customer leave the lot with a truck that has problems that are are going to cost me thousands of dollars to buy and labor to fix. Before this experience I had never once left a negative review in my life, dealing with iDrive Utah a Trucks has changed that. I spent my life savings on a truck I was told was perfect and it wasn’t but I also put a $1k deposit I couldn’t get back, non refundable. Shady shady shady. Jordan was my salesperson and he said everything was great and good to go but didn’t even bother making sure my truck was perfect before I drove all the way there from Montana. He had almost a week to have the truck inspected and fixed and he did neither. All that was done was it was washed and spayed with shiny wax to cover any imperfections. If this dealership made an effort to try and make me happy or went out of there way to fix all the problems before I got there instead of playing dumb and acting like it was all a surprise I would have respect for them. They took advantage of the situation. Be cautious when deal with Idrive because they only care about your money not making sure tour are leaving in a perfect vehicle. I rated Jordan 1 star because if he truly didn’t “know” of the problems with the truck that is true negligence and he shouldn’t even be one the sales floor. His sales manager is just as responsible if not more so since he’s in a position on leadership. You should teach all the people below you that selling a vehicle is all about trust and making the customer happy and feel safe. I could keep writing for a very long time but I’ll stop. I was taken advantage of and unless idrive reaches out (very unlikely) to help fix my problems they should have fixed before I got there I will continue to spread to truth. My next message with be to the owners. Thank for reading, One disappointed customer More

Great service Jordan was great. He help me with all my questions he treated me really good I really recommend IDrive Jordan is the guy if u looking for a truck Jordan was great. He help me with all my questions he treated me really good I really recommend IDrive Jordan is the guy if u looking for a truck More

Great Service and helped me get into a great truck. Bryan was a huge help. I love all the trucks that iDrive provides to their customers was a huge help. I love all the trucks that iDrive provides to their customers More

Lance was a bad dude & made the buying process easy & great to deal with. If your looking for a truck go to IDrive they have awesome selection. great to deal with. If your looking for a truck go to IDrive they have awesome selection. More

Lance was very helpful and worked hard to make a deal we were all happy with. We would definitely buy another car from him in the future. were all happy with. We would definitely buy another car from him in the future. More