iAuto

Do you want to purchase a vehicle that is ready to drive? Do you want to spend an extra $6,000 after purchasing your car? Do you want to buy a car from a reputable dealer, who upholds the purchase agreemen Do you want to spend an extra $6,000 after purchasing your car? Do you want to buy a car from a reputable dealer, who upholds the purchase agreement? Do you want to buy a car from a dealer, where you can feel secure that the car was serviced by a service department, that knows what it is doing? If so, then iAuto is not for you, and you need to shop elsewhere. My wife and I test drove a car, and the service engine light came on while we were test driving it. When we returned from the test drive we told the sales person, who took the car back to his service department which scanned the codes, and said they thought it was a bad O2 sensor. The salesman checked with his bosses, and they said they would resolve the service engine light codes, so we went ahead and bought the car, and left if with them. After their service department had the car for a week, they called and said it was fixed. I went and got the car. When I asked what work was done on the car, they couldn't/wouldn't tell me. On the way home the service engine light came back on. I called them when I got home, and they said I could bring it back and they would look at it again. I took the car to Advance Auto and had them scan the engine codes for me. I took the car back to iAuto, and they had it for another week, and again called and said it was fixed, and they had replaced the O2 sensor. Once again, I went and picked the car up, and the service engine light came back on, while driving it home. I called iAuto when I got home, and they service tech, said I needed to talk to the Service Manager, on Monday. I took the car again to Advance Auto Parts, and they scanned the codes again for me, and they were the same exact codes. On Monday I called, and spoke to the Service manager. He immediately was nasty, saying they replaced the O2 sensor based on the engine code, and didn't know what to tell me. What he didn't share was the engine code being thrown, is normally an issue with the Catalyst converter, and not the O2 sensor. Quick research online states that. When I advised him of this, he immediately tried to dismiss this as the cause, and when I said online it also said how to test if the catalyst converter is the problem. He quickly said there really isn't a way to test the catalyst converter. He continued to get nasty, and it became clear he had not intention on fixing the car. I then took the car to a independent repair shop, and then ultimately to a KIA dealership to be fixed. The Independent Repair Shop, found that iAuto had installed the wrong O2 sensor. KIA confirmed that the catalyst converters (both of them) were the cause of the service engine light, just as I had read online, and needed to be replaced. KIA did state that any reputable dealer, would have fixed this for their customer, since the issue existed before the purchase. After buying the car on July 31, I was finally able to drive the car in November without any further issues. Of course, Catalyst Converters are excluded on the extended warranty. iAuto gets their cars from auctions, so you would assume the majority of these cars have issues that would have to be fixed, and they would know how to do that. Not sure if the iAuto Service Manager is really this clueless on how to test parts, or if he knew all along, that the issue was with the catalyst converter, and didn't want to fix it??? I would have thought the later. That would explain why he got nasty when I mentioned what I had read about the engine code normally being an issue with the Catalyst Converter, and not the O2 sensor. But again they did install the wrong O2 sensor. iAuto also only lets you take the car out for a test drive no more than 15 miles, and the cars rarely have much gas in their tanks, so taking it to a mechanic to look over, is almost impossible. My complaint about iAuto is not the first, and most likely won't be the last. You will want to read the other complaints left (especially on BBB), and not just the reviews their friends and family have left. I have since read other reviews left by other “victims”, (for example a review left 2/18/2020 on BBB) and per Jesse the sales manager, when asked about the inspection the vehicle goes through at iAuto, he admitted they know about the mechanical issues.” Another review elsewhere, also stated, when that buyer confronted I-Auto about knowing about issues with the vehicles, and just covering them up (i.e. Just clearing the check engine light codes), and not disclosing them to the buyer, their response was “… that there were no laws against that.” In many states this is considered dealer fraud, and if it is not in Ohio, it should be. Purposely clearing check engine codes, to cover up issues with a vehicle, and not disclosing the issues is unethical. One other note, when iAuto tries to sell you the extended warranty, they tell you, that you can cancel it anytime. That is a lie. You only have 30 days to cancel it. After that, the only way to cancel it is if the car is totaled by your insurance company, or the car is repossessed by the bank. If the price seems too good to be true, it probably is... My advice is go to a reputable dealer, at least they will honor their purchase agreements, and not just clear the check engine light. More

Set up the financing and had an appointment to check this vehicle out and most likely buy. Halfway of a 150 mile trip I was called by this dealership and was told it was just sold and would I be interested i vehicle out and most likely buy. Halfway of a 150 mile trip I was called by this dealership and was told it was just sold and would I be interested in another vehicle? Why would I go to all that trouble if I wanted a different vehicle. What a stupid question! Don't trust this dealership! More

Woot woot for the boys in the back and front for not only selling me a great suv but fixing a flat at a low price the next day when I ran over a curb and blew out my tire selling me a great suv but fixing a flat at a low price the next day when I ran over a curb and blew out my tire More

Good place to find a nice vehicle for our needs. Tom helped us find exactly what we wanted. helped us find exactly what we wanted. More

Huge shout out to the team at Iauto for working so hard to get us a new truck! to get us a new truck! More

Honestly I don’t have anything bad to say at all about this place. Bought a used car and everything is great this place. Bought a used car and everything is great More

It was very easy for me to find the truck I wanted and even easier to get through financing. Good credit helped me immensely. Thanks guys for the new work truck! even easier to get through financing. Good credit helped me immensely. Thanks guys for the new work truck! More

About 3 weeks ago I worked with shawn as my salesman. We couldn’t find exactly a vehicle that matched what I wanted but he sure tried to find me everything I was looking for. I will most definitely be back couldn’t find exactly a vehicle that matched what I wanted but he sure tried to find me everything I was looking for. I will most definitely be back when he calls me if what I’m lookin for comes in. More

Went in looking for a car and ended up finding myself a bike too! They have a great inventory of used cars and motorcycles. bike too! They have a great inventory of used cars and motorcycles. More

A decent place to find good priced vehicles and motorcycles as well here. I found one of each and are super happy motorcycles as well here. I found one of each and are super happy More