i.g. Burton Subaru of Glen Burnie

Good place to shop around and look for new cars. People were friendly and there were plenty to choose from. I recommend this place to check out new Subarus were friendly and there were plenty to choose from. I recommend this place to check out new Subarus More

Excellent experience! I came to Wilkins even though there is a different Subaru dealership much closer to my home. The entire process at Wilkins was incredibly inefficient...95% of everything was taken care is a different Subaru dealership much closer to my home. The entire process at Wilkins was incredibly inefficient...95% of everything was taken care of through phone calls/emails so that, when I came to pick up the vehicle, I was out of the dealership in under 30 minutes. Car was absolutely immaculate when I picked it up and, when I had a couple of questions after my purchase, the finance manager Eric and my sales person Jesse were both incredibly responsive. Would absolutely come here again. More

I hate getting a new car, Wilkins treated my husband and I like family. No pressure, excellent knowledge to answer all questions. I did not have to haggle on the price, they started lower than another dea I like family. No pressure, excellent knowledge to answer all questions. I did not have to haggle on the price, they started lower than another dealer emailed, it was a no-brainer. We had to turn in current leased cars 30 minutes away and Wilkins provided transportation, just like family! Lastly, they maintained social distancing during the entire process, and you could smell how clean the showroom was. Thank you, Joy & Fred More

I cannot say I am a car expert. I recently brought my car in for service on 11.16.2020, for 4 recalls on a 2017 Subaru Impreza. While visiting I was informed there was a nail in the rear passenger tire. car in for service on 11.16.2020, for 4 recalls on a 2017 Subaru Impreza. While visiting I was informed there was a nail in the rear passenger tire. I did not have the time to wait for all four tires to be replaced, so I made a second appointment on 11.17.2020. I came in and the tire replacement went by vey quickly, but when I returned home, my partner noticed a hub cap was missing on the front passenger side tire. I reached out to the Wilkins Subaru team to see if they had forgotten to put it back on and in reviewing their videos, they said it was on and present on my first visit for the recalls, but not the next day on my second visit. I have had the car for 3 months with no hubcap issues and don't really even know how invasive the process would be to remove a hubcap, but it's parked securely at my home, so I can't imagine why or how someone would steal it, but the team let me know it would be an additional $119 to come back out and to have them install the missing hubcap. Since they were the only people to have touched the vehicle in the time frame, I'm just very confused to how this could happen. I came in thinking I'd just be getting 4 free recalls taken care of and with the tire and potential hub cap change, I'd be walking out spending $899.54. So I am going to see about another dealership, just because the mystery disappearing hubcap kind of has me feeling uncomfortable and disappointed. The team was courteous and quick the second day and threw in a free car wash, so I thought three stars was a fair representation of my full experience More

Yong lee was my dealer salesman. He is very knowledgeable and kind. He is doing his job very fast and smoothly all the way through till drive out my car. and kind. He is doing his job very fast and smoothly all the way through till drive out my car. More

Ryan Gaynor was very helpful and easy to work with. Other employees not so much. Ryan was willing to work with my budget to get me the most for my money. Although I decided to not purchase the right now I de employees not so much. Ryan was willing to work with my budget to get me the most for my money. Although I decided to not purchase the right now I definitely would in the future, but only from Ryan. More

Nothing but a nightmare My recent experience at this dealership was nothing short of awful. The sales person stated I would be buying the car after I test drove it once and t My recent experience at this dealership was nothing short of awful. The sales person stated I would be buying the car after I test drove it once and then proceeded to have me exchange all of my personal items for over an hour with a face-mask on in 90 degree weather. There was no discussion of price and approximately an hour and a half out when I proceeded to leave they finally tracked me down and said the finance person is now ready. After dealing with the finance person, I just found out they lied to me about personal FICO score and said it was 30 points lower than the bank came back with, would not tell me what they were offering for my trade in and found out that the car needed 3 days of auto work even though it was certified pre-owned. Would never deal with these people again and avoid them like covid. More

Wonderful Experience Just purchases a new Crosstrek, and everyone we interacted with from the moment we arrived to the moment we left were nothing but friendly and profess Just purchases a new Crosstrek, and everyone we interacted with from the moment we arrived to the moment we left were nothing but friendly and professional. Jesse kept us in the loop every step of the way, and it was the best dealership experience I've ever had. More

Terrible dealership and place to work , the service manager for Subaru is a total snake and only cares about himself i will never be seen there again never have I ever seen or heard someone putting in manager for Subaru is a total snake and only cares about himself i will never be seen there again never have I ever seen or heard someone putting in your two weeks and get fired on the spot and escorted off the property what a joke More

Great Experience I was in the market for a new vehicle and wanted to test a few before buying. The Ascent was on my list. I was contacted by Jesse Bittner, and sched I was in the market for a new vehicle and wanted to test a few before buying. The Ascent was on my list. I was contacted by Jesse Bittner, and scheduled a test for the same day. I was met at the dealership and I took the drive. All of my questions were answered and there was no sense of dishonesty or "salesmanship" in his responses. I felt like I was getting exactly what I wanted from my search. Although we did not purchase the vehicle, it was in no way due to the service of the staff. Jesse was excellent. More