i.g. Burton Subaru of Glen Burnie

Best Customer Service and Product / Ask For Don Plehn I purchased a new Subaru Legacy from Wilkins Subaru a few weeks ago. I had to get a new car after hitting a patch of black ice and after I got my Lega I purchased a new Subaru Legacy from Wilkins Subaru a few weeks ago. I had to get a new car after hitting a patch of black ice and after I got my Legacy I took my uncle for a drive in it and he told me I should get in more accidents jokingly because he absolutely loved my new car. I had Don Plehn as my salesman and out of the many dealerships I looked into, Subaru was by far the best. Don is a genuine guy who tells it to you straight, and he took the time to really explain everything to me. I had no wait time getting to see a sales associate and Don was efficient and sincere. He didn't harass me like the salesmen from the other dealerships, but followed up like he said he would promptly and respectfully. Don was phenomenal in explaining the features of their vehicles and I am thoroughly impressed with the customer service I was provided at Wilkins Subaru, you can tell they really care about people. The vehicle itself was by far the best product as Subarus are one of the only cars to come standard with all wheel drive. The Legacy came with XM Radio, GPS, heated and power seats, Pandora Radio, and many more things. I love my new Legacy. It handled the best out of the other car brands I tried and the Legacy feels like a true luxury car. My advice to anyone looking for a new car is to check out Wilkins Subaru and ask for Don Plehn More

Outstanding Dealership and staff. Sales Manager, Jay and salesman, Donald provide excellent service to me and my wife on 2/11/2015. Donald spent a lot of time with me showing me the fe Sales Manager, Jay and salesman, Donald provide excellent service to me and my wife on 2/11/2015. Donald spent a lot of time with me showing me the features that was on the 2015 2.5i Forester that I was interested in purchasing. After purchase he made sure that I understood and showed me how to use some of the features on the vehicle. He paired the Bluetooth feature in the vehicle to my Samsung Galaxy S5 and made sure it was operating correctly This is my 4th new Forester in the past ten years from this dealership and the service experience was just great. Donald went out of his way to accommodate us. Jeff, the finance guy was part of the experience and made sure that everything was A1 on his end. Thanks, everyone and God willing we will be back. More

Good service, poor car washes The repairs and service we receive from Wilkins is good and I am satisfied with it. My only peeve has been that the "complimentary car washes" have be The repairs and service we receive from Wilkins is good and I am satisfied with it. My only peeve has been that the "complimentary car washes" have been consistently poor. I almost want them to not bother. More

Good Deal, Friendly Staff, Great Follow-through We took our TrueCar price for a new Legacy to Wilkins because they were rated higher on Yelp and G+ than other local Subaru dealers, and they were onl We took our TrueCar price for a new Legacy to Wilkins because they were rated higher on Yelp and G+ than other local Subaru dealers, and they were only 15 minutes away. The Legacy was a late contender after having looked at the Ford Fusion and Kia Optima. We met with Dan Fisher who showed us a car with the options we wanted. Dan was thorough and personable throughout the test drive and was very knowledgeable about the car's systems even though many features such as EyeSight were brand new for 2015. We liked the car and would have done the deal that day but they didn't have the color we wanted in stock. For the next two weeks Dan followed up to give us the status of his hunt for a dealer swap. Because inventory was low everywhere, in the end I decided to go back to Wilkins on a Saturday afternoon and just order the car from the factory. As fate would have it, that very afternoon a matching car had been shipped in. This is where manager Jay Danick stepped in - this car had more features than we'd wanted so it was priced higher, but Jay ultimately make me such a great offer it was silly to say no. Since they were busy, Don Plehn took over for Dan and shepherded me through the paperwork. Eric in Finance got me an interest rate I was comfortable with and the deal was done. On Monday evening I surprised my wife with a new car that was supposed to arrive six weeks later, was better equipped than we'd planned, and ready to drive off the lot. Wilkins made buying a new car simple, painless and a pleasure. I got great value for a good price and I'm satisfied with the whole thing. Wilkins are true professionals and I would recommend them to anyone wanting a new Subaru. PS. Jay, thanks for the bagels! -Pete More

Best new car experience No hassle buying experience @ Wilkins Subaru. Dennis was great. Very knowledgeable about the Outback. He spent a great deal of time explaining the ca No hassle buying experience @ Wilkins Subaru. Dennis was great. Very knowledgeable about the Outback. He spent a great deal of time explaining the car's features. I never felt pressured to purchase. More

They came through. After several months of trying to get an Outback from another dealer, we were put in touch with Wilkins Subaru and they had the very car we were looki After several months of trying to get an Outback from another dealer, we were put in touch with Wilkins Subaru and they had the very car we were looking for come off the truck while talking to them. They said it was available and then they made it possible to pick up the car that day. They went out of their way to make it happen so quickly. Buying a car turned out to be a fun experience after all. Tom Colbert More

A First time success. This is my first vehicle purchase. My Sales Consultant Dennis was great. He took the time to thoroughly go over everything with me. I was not pressu This is my first vehicle purchase. My Sales Consultant Dennis was great. He took the time to thoroughly go over everything with me. I was not pressured during the whole process. The Finance officer was very friendly and efficient as well. I am very happy with the experience. More

2015 Impreza We had a great experience purchasing a new vehicle through Wilkins. We were looking for a very specific Impreza model and the manager went out of his We had a great experience purchasing a new vehicle through Wilkins. We were looking for a very specific Impreza model and the manager went out of his way to find our car from another dealership and bring it in for us. The sales team did a great job explaining the model lineup to us and made sure all our questions were answered. A positive experience from start to finish. Jameson More

Professional and precise The staff at Wilkins responded promptly to our email, and worked with us to find the options we wanted in a color we liked. There was no haggle and no The staff at Wilkins responded promptly to our email, and worked with us to find the options we wanted in a color we liked. There was no haggle and no up-sell: just a pleasant experience throughout. More

Professional and Pleasant to work with The sales staff was professional and pleasant to work with. When the car I wanted was not in stock, they ordered one that met my needs and they met m The sales staff was professional and pleasant to work with. When the car I wanted was not in stock, they ordered one that met my needs and they met my price requirements as well. I would definitely work with them again. More