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i.g. Burton Subaru of Glen Burnie
Glen Burnie, MD
183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 183 reviews
August 17, 2024
The service department is wonderful to deal with. Miguel is extremely knowledgeable, kind, and professional. He listens to my concerns, and is eager to help. Miguel is extremely knowledgeable, kind, and professional. He listens to my concerns, and is eager to help. More
by bahm831
Employees Worked With
Miguel
August 15, 2024
Miguel makes the experience friendly, professional and prompt. He is the best!! I also appreciate the technicians photo of my tire wear. Thorough report of the status of my vehicle. prompt. He is the best!! I also appreciate the technicians photo of my tire wear. Thorough report of the status of my vehicle. More
by cathymdonovan
Employees Worked With
Miguel
August 12, 2024
Excellent honest service coordinated by Miguel Gochez. He is a key contact at I G Burton. I trust his judgement as to what services are really needed. He explains all services in layman’s language. He is a key contact at I G Burton. I trust his judgement as to what services are really needed. He explains all services in layman’s language. More
by Dr. M
Employees Worked With
Miguel Gochez
July 21, 2023
The Sales Lady Leslie Zell was very welcoming to me and my needs for the Edge! Took a test drive and loved it! She worked with her manager to make a deal for me but he could not give me any help on the pri my needs for the Edge! Took a test drive and loved it! She worked with her manager to make a deal for me but he could not give me any help on the pricing! So there for I was unable to purchase the Edge! Leslie did her best to help me but it just didn’t work out!The manager was not very friendly! More
by Helga
Employees Worked With
Leslie Zell and her manager Julian Barnes
May 16, 2023
This is the worst dealer service center I have ever been to. The employees were incredibly rude and dismissive with a particular shout out to Rebecca who repeatedly told me that they couldn’t do anything ab to. The employees were incredibly rude and dismissive with a particular shout out to Rebecca who repeatedly told me that they couldn’t do anything about the warning lights that were appearing randomly when I started my car. My car literally broke down on the way home from spending $1300 on repairs and they were incredibly dismissive and did not offer any assistance. Save your time, money, and sanity and DO NOT take your car for service here. More
by Christine A
Employees Worked With
Rebecca
April 27, 2023
Added a second Subaru to our driveway. Ryan Gaynor, Sales Consultant, is WHY we bought from Wilkins Subaru. We shopped online and at other dealerships; knew we wanted to replace our ten-ye Ryan Gaynor, Sales Consultant, is WHY we bought from Wilkins Subaru. We shopped online and at other dealerships; knew we wanted to replace our ten-year old Outback with another Subaru, but then we decided to add, instead of trade! We live 1.5 hrs away, visited Wilkins lot and met Ryan, but due to a tight schedule we had to leave. But because of Ryan’s listening and communication skills, we came back and BOUGHT! Then a few days after the sale, I was contacted and met with Kevin Riebert, Technical Specialist. After spending 1.5 hours with him and his knowledge, teaching skills and genuine character and personality, I knew why both of these young gentlemen were team members at Wilkins Subaru. I am looking forward to meeting the Service Team next! More
by Suz
Employees Worked With
Ryan Gaynor, Kevin Riebert
April 25, 2023
Working with Evan at Wilkins was a great experience. When we began our search we were overwhelmed with dealerships reaching out to us. None of them had the car we were looking for and many had a hands-o When we began our search we were overwhelmed with dealerships reaching out to us. None of them had the car we were looking for and many had a hands-off approach. Evan was much more attentive, checked in almost daily, and was genuinely helpful each time we chatted. Eventually, due to a time constraint on our part, we ended up visiting Wilkins to look at a different model, which turned out really well. On a Friday afternoon with a trade-in, it took 5 hours for the deal to go through, and it was worth it! We were shocked to hear he had only been working there for about a month. The sales team was truly a team, and every step of the way, we felt taken care of. Kevin in Finance was amazing and got us a great deal on the warranty, and in the end we walked out the door feeling really happy with our purchase. The only hiccups we had were ultimately resolved. There was a bit of confusion with a last minute change we made to the purchase agreement that caused some back and forth between Wilkins finance team and our bank, but it was resolved in a timely manner. Also, the initial value of our trade-in was much lower than anticipated, but the Manager was able to get us a better deal through CarMax without having to leave the dealership. More
by acarpierce
Employees Worked With
Evan Frederick-Bittner
January 29, 2023
Good experience working with Tyler to find a 2023 Crosstrek exactly as I asked for. During the search process for a very scarce Crosstrek, Tyler contacted me frequently to let me know what cars were Crosstrek exactly as I asked for. During the search process for a very scarce Crosstrek, Tyler contacted me frequently to let me know what cars were available. Very pleased with his efforts to meet my vehicle requests. More
by gkjhey70
Employees Worked With
Tyler PIckett / Salesman
