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i.g. Burton Subaru of Glen Burnie
Glen Burnie, MD
118 Reviews
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Showing 118 reviews
February 02, 2016
Entrusts repairs to nearby repair shop This place does not service your car, but entrusts to a nearby repair shop. This repair shop really takes their time repairing your car. It's been 5 w This place does not service your car, but entrusts to a nearby repair shop. This repair shop really takes their time repairing your car. It's been 5 weeks since I dropped my car off and they're still not done repairing. Granted, it was at a busy time but 5 weeks is still too long. Not to mention, when they promise they'll get in touch with you they don't; they just forget about you and not contact you back. Edit: I'm altering my review after talking with them and getting my car back. It turns out they did a really really thorough repair and not cut any corners. They basically replaced any pieces that were damaged that could cause problems down the line. I do appreciate the fact that I probably won't need repairs 5-8 years down the road, but I still wish I knew what was going on. So 4 stars instead of 5. More
by satomz
Employees Worked With
Gesek's Collision
Helpful January 31, 2016
Wonderful Service I just recently purchased my very first new car from Wilkins dealership. It was an easy and painless process all the way through. I had a lot of help I just recently purchased my very first new car from Wilkins dealership. It was an easy and painless process all the way through. I had a lot of help and instruction from my seller Don Phlen and he was very patient and understanding of my situation. Definitely reccommend this place for first time car buyers. More
by dudenumber9
Employees Worked With
Don Phlen
January 29, 2016
negligence or doesn't care???? I brought my car in for an oil change after the snow storm. I asked the tech to fill up my coolant since the level was way below the LOW line. Service I brought my car in for an oil change after the snow storm. I asked the tech to fill up my coolant since the level was way below the LOW line. Service was fast, as i was paying, i asked the tech again if they filled up my coolant and he said he did. I So my husband & i drove off. 2 days after, i receive a phone survey and i thought of checking my fluid level and read the checklist that was attached to my receipt. Coolant was green and windshield washer was green. COOLANT LEVEL WAS STILL THE SAME, windshield washer was not topped off either. I left a message for Mr. Hudson, he promptly called me and left me a voicemail explaining that they might have been low on windshield washer the time i came in. And he advised me not to fill my coolant.... WHAAAAAAAT????? So he wants my car to overheat???? I called him back telling him that the tech lied to me two times! And he lied too, on that checklist. I asked my husband to buy coolant but they told him to just bring the car back. I brought it back myself, opened the hood myself and i have him check my coolant level. He topped the fluid halfway above low. He didn't even notice that my windshield washer was low, so i asked them to fill it up, too. I wasn't asking them to fill it up all the way to the cover, i just want the fluid filled to an acceptable level. My husband is taking my car on a 600-mile drive. I don't want my car to overheat, freeze, etc. I have brought my car several times to be serviced for the past 18 months and for that coolant to be on that level, means YOU HAVE NOT BEEN TOPPING OFF FLUIDS, you guys have been negligent. I bring my car to the dealer to be serviced thinking i would get a better service, but i was wrong! Wilkins Subaru cannot be trusted. I feel like my safety is of no concern to you and you wasted my time by making me go back so my fluids could be topped off, which should've been done when i brought my car the first time. More
by NotComingBack
Employees Worked With
Robert Poetzman, Jeff Hudson, Brian Franks
January 20, 2016
First time I left a car dealership smiling! From the first contact with Wilkins until the final signature, I was delighted. All of the people I interacted with were courteous, friendly and most From the first contact with Wilkins until the final signature, I was delighted. All of the people I interacted with were courteous, friendly and most helpful. Joe answered my questions and demonstrated the different features and controls to my satisfaction. Watch out snow, here I come! We have a blizzard coming this weekend. More
by BSJ3
Employees Worked With
Jay shared his family pictures with me and my tour of the electronics with (oh,oh senior moment here) ? was illuminating.
January 01, 2016
Great experience Best price, easiest process. We would be glad to use them again but love our new car and hope we don't need to for a long time! Best price, easiest process. We would be glad to use them again but love our new car and hope we don't need to for a long time! More
by PJA
Employees Worked With
joe
December 26, 2015
Some times...Daughter knows best It was time for new car... The daughter had such a great experience traveling across America in her Subaru, she is a "Evangelist" for the brand... I It was time for new car... The daughter had such a great experience traveling across America in her Subaru, she is a "Evangelist" for the brand... I started my search with Wilkins Subaru as an "internet inquiry" with Andrew Hudson and Pattai Fischetti, they started me looking for what I wanted ... they didn't try to move me to somewhere I didn't want to go... Greatly appreciated... So off I went to Wilkins Subaru... a bit of a drive but well worth the time... Met at the door by the Sales Team... Jay Danick and Dan Fisher, on a Saturday morning... they went right to work to together... to get me the exact car I was looking for. Jay arranged to have the car ready for pick up at 9:00 am Monday morning. Dan did a great job preparing all the paperwork. Tom Ebersole, the Finance Manager, guided me thru all the financing options and found the right fit for me Andrew Peace... with " great patience" show me all the features on the car and set up "Blue Tooth" Met the Won Suh the Service Representative, he covered maintenance schedule for the new car. All the bases covered... Very good buying experience... recommend these guys and gals to everyone... More
by A 2 Subaru family!!!
Employees Worked With
Won Suh, Jay Danick, Dan Fisher, Andrew Hudson, Patti Fischetti, Andrew Peace
November 25, 2015
Best Dealership I have experienced. The first experience with Subaru was last year when I bought a Crosstrek and I loved the car to no end. The Manager, sales man, Service Department. The first experience with Subaru was last year when I bought a Crosstrek and I loved the car to no end. The Manager, sales man, Service Department. No problems ever. After a year I realized I needed a bigger car so I just recently purchased an Outback Limited. Dealt with the Manger who by the way is the best of the best, and then Don Plehn. I was very satisfied with everything that day. I was in and out within 2.5 hours. The car came with quite a few options and Don spent the time to go over most of the them with me and let me know that I can ask him anything when I come across something I don't understand. The feedback afterwards was wonderful as well. More
by Pia
Employees Worked With
Don Plehn
November 03, 2015
Best car buying experience ever! We had a great experience buying our new Subaru Imprezza on 11/30/15. The car itself is wonderful and the Wilkins Subaru people were very helpful inde We had a great experience buying our new Subaru Imprezza on 11/30/15. The car itself is wonderful and the Wilkins Subaru people were very helpful indeed with our questions and education on the use of the bells and whistles etc! But our most impressive experience was with Tim Phillips the sales rep who test drove, answered our many questions and ultimately sold us this vehicle. We found him to be courteous, knowledgable, helpful, entertaining and just everything you could hope for in a car buying experience! And, I personally generally do not enjoy car buying myself, but I have to say I did enjoy this one and Tim Phillips really did make this our best car buying experience ever! (And, we have bought quite a few cars in our lives so far!) So, while we want to give a great five star review to Wilkins Subaru generally for a good experience, our biggest shout out is to Tim Phillips, in our experience the best, most knowledgable, most helpful sales rep we have had to good fortune to work with ever!! Sound over the top? Well just go to Wilkins Subaru/GMC/Buick, ask for Tim Phillips and I can guarantee a fast, helpful and enjoyable experience!! More
by Cynpaul
Employees Worked With
Tim Phillips
October 10, 2015
Easy, No-Hassle Buying Experience Great customer service and easy buying experience. From the internet sales staff to the showroom sales person we received great service, prompt messa Great customer service and easy buying experience. From the internet sales staff to the showroom sales person we received great service, prompt messages and a no hassle experience. We would definitely purchase from Wilkins Subaru again! More
by kjparker04
Employees Worked With
Bry
October 05, 2015
Great experience at Wilkins! We had a wonderful experience shopping at Wilkins for our new Subaru. Don was patient, knowledgable, and helpful. I would recommend Don and his team f We had a wonderful experience shopping at Wilkins for our new Subaru. Don was patient, knowledgable, and helpful. I would recommend Don and his team for anyone looking to buy a Subaru. More
by ecrogers2
Employees Worked With
Don P.
