i.g. Burton Subaru of Glen Burnie

purchasing a subaru Our experience with Don Plehn was surprisingly pleasant. Don was informative, patient and above all honest, It was an unexpected experience. We Our experience with Don Plehn was surprisingly pleasant. Don was informative, patient and above all honest, It was an unexpected experience. We love the Impreza. More

Professional Service Don Plehn was our salesperson who helped us buy our new 2015 Forester. He was friendly, knowledgeable, and was a low pressure. Would recommend this Don Plehn was our salesperson who helped us buy our new 2015 Forester. He was friendly, knowledgeable, and was a low pressure. Would recommend this dealership and Don to friends or family who want to buy a car at Wilkins Subaru. More

Joel was professional, friendly, and possibly one of the best salesman I've dealt with. The price on the car was great ( got WRX Limited at around WRX base price ) and no pressure whatsoever. Highly recomme best salesman I've dealt with. The price on the car was great ( got WRX Limited at around WRX base price ) and no pressure whatsoever. Highly recommend anyone looking for a Subaru. More

I went to Subaru thinking I knew what I wanted. Joel was very patient with me and never forceful on a sale. He allowed me to test drive multiple vehicles and knew what vehicle I would pick based on what I w very patient with me and never forceful on a sale. He allowed me to test drive multiple vehicles and knew what vehicle I would pick based on what I was looking for; even before I knew it. He is very experienced and I'd recommend any potential Subaru shopper to seek him out as he'll give you straight answers - especially new Subaru shoppers. More

Couldn't be happier with my experience buying a car at Wilkins. Eric found the crosstrek I wanted and had it at the dealership in 2 days. (Since i spoke with just about every dealer in MD and SE PA, with Wilkins. Eric found the crosstrek I wanted and had it at the dealership in 2 days. (Since i spoke with just about every dealer in MD and SE PA, with no luck, I was impssed). Wilkins beat the best price I had from another dealer. On purchase day, I test drove the car and completed the whole transaction in 1 1/2 hours, no surprises. My trade in value was very fair. There was no pressure at closing. Looking for a subraru? Go there! More

Eric was extremely professional, friendly & knowledgeable. Thank you. Negotiating a new car is expensive, emotional, & I did not do all my homework to negotiate this purchase well. knowledgeable. Thank you. Negotiating a new car is expensive, emotional, & I did not do all my homework to negotiate this purchase well. More

Mitch was my point of contact at Wilkens Subaru and he wAs the main reason I bought my Subaru 3 months later after test driving 20 diff vehicles. He is patient, laid back, and straight forward and will wAs the main reason I bought my Subaru 3 months later after test driving 20 diff vehicles. He is patient, laid back, and straight forward and will not use any high pressure sales tactics on you. If you decide to buy a Subaru, Mitch and sales manager jay will take care of you. More

Although my car turned out fine, no real problems just maintenance work, the experience was abysmal. The service manager is in need of some humility. His hubris nearly cost me hundreds more than I needed maintenance work, the experience was abysmal. The service manager is in need of some humility. His hubris nearly cost me hundreds more than I needed to pay. I called around to make sure I was getting the going rate. I was told X price by other shops and Y price by the Wilkin's service manager... Y being much more expensive (on the order of hundreds of dollars). He tried to convince me that the other quotes were false etc... but after extensive hounding his secretary noted the error and was very helpful to fix it. I feel like they treated me as a patsy whom they didn't respect. The service manager was set in his ways and despite being hundreds of dollars off, did not readily admit his mistake or apologize. Even as I went in to the dealership he ignored me, even after being addressed by other staff who I was. No apology, no explanation. I will not be returning because I think trust is vitally important in this business. I feel that Wilkins Subaru lacks integrity and honesty when it comes to their customer service. It's this kind of experience that serves as the unfortunate reminder of the pitfalls of dealership car shops. More

We were searching for a new car (Subaru Outback 2.5i ltd) and looked in our local area and then the dealerships in the Baltimore area. We were looking for the best value for our money as well being treated r and looked in our local area and then the dealerships in the Baltimore area. We were looking for the best value for our money as well being treated respectfully and not being pressured or pushed into a sale, like so many of our previous car buying experiences. I requested an e-price and compared it with other dealerships. Wilkins was a bit higher, so initially we wrote them off. However, I received another e-mail from Steve, asking if there were certain things we were looking for, or any way he could help us find what we wanted. I sent him the price we were quoted from another dealer and asked if he could beat it. He responded that he couldn't beat their price, however he had the color car with the options we wanted, plus more options that weren't on the other dealers car. I called and drove down to Wilkins the next day to check out the car and the dealership. All of the Wilkins staff were very welcoming and friendly. Joel met me and showed me the car, then introduced me to Steve. Steve answered all of my questions, and I decided to buy the car from Wilkins. Initially we had set up an appointment to buy the car 3 days later, but my husband had time and we decided we wanted to close the deal sooner. Steve said he could absolutely have everything ready for us the following day. We also told Steve that we had several bad car buying experiences in the past and did not want to have any of the extended warranties, glass protections, etc..or be pressured to buy any. He told us it would not be a problem, we just had to sign the paperwork to decline the products. Purchase day: We met with Mitch Mitchell, who was very courteous, professional and friendly. We completed the paperwork and Mitch showed us the car and helped us set up the bluetooth. Tom Ebersole helped us with getting financing (at a lower rate than our bank) and completed the DMV/sales paperwork. AS promised, we were not pressured to buy extended warranties, etc. We completed our purchase in 1 1/2 hours, the price was as promised, no pressure, or nasty sales tactics. Everyone was very polite, courteous and friendly. This was absolutely the best car buying experience we have had. More

This will be the 2nd time I have bought a new Subaru from Wilkins. They were so great to work with the 1st time that I insisted on coming back to them even though the price on the vehicle I was interested in Wilkins. They were so great to work with the 1st time that I insisted on coming back to them even though the price on the vehicle I was interested in was a little more than I wanted to spend. Our salesman Mike worked with us to get us into the vehicle we wanted at the price we wanted, while making us feel not just like like valued customers, but "at home". Mike has a great personality and is very knowledgeable about all Subaru has to offer! I wish I would have bought my 1st Subaru from him! Because of him, and the Subaru brand, we will be back in the future for another Subaru vehicle!! More