i.g. Burton Subaru of Glen Burnie

Todd, from Wilkes called ask why we did purchase a Outback After talking to Todd, he gave us appointment for 11, on Saturday, to meet with the person to get price and a vehicle. Went we arrived for our appo After talking to Todd, he gave us appointment for 11, on Saturday, to meet with the person to get price and a vehicle. Went we arrived for our appointment, we were told they do not make appointment to meet with customers, first come first serve. The man in charge of work with u, was very rude. We left and purchase our second Subaru at Annapolis Subaru. This is the second time we try to buy a vehicle at Glen Burnie Subaru, your whole sale department needs to change BIG time. More

Great Experience at Wilkins I was very satisfied with my experience at Wilkins. Everyone was super polite and easy to work with. I would very happy to recommend them to anyone I was very satisfied with my experience at Wilkins. Everyone was super polite and easy to work with. I would very happy to recommend them to anyone that is looking to buy a car. Thanks! Sunil More

Best New Car buying experience After considerable research, we determined the Subaru Forester Touring was one of the cars under serious consideration. In it's size/price bracket, i After considerable research, we determined the Subaru Forester Touring was one of the cars under serious consideration. In it's size/price bracket, it had all the bells and whistles, (e.g. Eye Sight Drive Assist features (pre-collision braking, lane departure, adaptive cruise control and backup camera, etc.) to protect us and our grand children when they are with us. Our first contact was with the car buying service rep, Stephanie Eicher, who started the process expeditiously. When we went to the dealership, Dan Fisher, our salesperson, set my wife up with a familiarization ride. We had not yet made a decision, until the demo ride was finished. We were impressed, and after some private consultation, decided to buy. We then specified to Dan what model we wanted and the options we wanted. We were not pressured to add anything extra. Jay, the manger, explained that due to our specific configuration, they had to order our Forester, which was not a problem for us. As we weren't selling our 13 year old car until we had a new one. I know that to be true as I checked all dealerships within a 75 mile radius. When we went to pick up our car, the paperwork was a smooth process even to the point where Dan called our insurance co. and they added the vehicle and faxed the insurance id card to Wilkins. When we finished the paperwork, the Maryland registration and our insurance card were put in the document package that comes with the car. Before we were allowed to leave, we were asked if we wanted their "Systems" lady to go over the features of the vehicle with us. We said yes as this car has a lot of capability the old car didn't have. She was very patient, ensuring all our questions were answered. All the personnel at Wilkins were very professional and courteous. As we have not yet had any service done, we hope it will be of the same high quality as the sales process. More

Painless purchase of my Subaru We just purchased our second Forester in the last 2 years from the same dealership. It was stress free, no high pressure. I told them what I wanted We just purchased our second Forester in the last 2 years from the same dealership. It was stress free, no high pressure. I told them what I wanted and they provided the goods with no hassle. Very good experience. I highly recommend this dealership. The salesman, Don Plehn was very helpful. understanding, and very patient. More

Great experience buying new Subaru Just traded in old Subaru for new Subaru; process of looking at potential models and getting a new car was painless; Joseph Landi particularly helpful Just traded in old Subaru for new Subaru; process of looking at potential models and getting a new car was painless; Joseph Landi particularly helpful More

Entrusts repairs to nearby repair shop This place does not service your car, but entrusts to a nearby repair shop. This repair shop really takes their time repairing your car. It's been 5 w This place does not service your car, but entrusts to a nearby repair shop. This repair shop really takes their time repairing your car. It's been 5 weeks since I dropped my car off and they're still not done repairing. Granted, it was at a busy time but 5 weeks is still too long. Not to mention, when they promise they'll get in touch with you they don't; they just forget about you and not contact you back. Edit: I'm altering my review after talking with them and getting my car back. It turns out they did a really really thorough repair and not cut any corners. They basically replaced any pieces that were damaged that could cause problems down the line. I do appreciate the fact that I probably won't need repairs 5-8 years down the road, but I still wish I knew what was going on. So 4 stars instead of 5. More

Wonderful Service I just recently purchased my very first new car from Wilkins dealership. It was an easy and painless process all the way through. I had a lot of help I just recently purchased my very first new car from Wilkins dealership. It was an easy and painless process all the way through. I had a lot of help and instruction from my seller Don Phlen and he was very patient and understanding of my situation. Definitely reccommend this place for first time car buyers. More

First time I left a car dealership smiling! From the first contact with Wilkins until the final signature, I was delighted. All of the people I interacted with were courteous, friendly and most From the first contact with Wilkins until the final signature, I was delighted. All of the people I interacted with were courteous, friendly and most helpful. Joe answered my questions and demonstrated the different features and controls to my satisfaction. Watch out snow, here I come! We have a blizzard coming this weekend. More

Great experience Best price, easiest process. We would be glad to use them again but love our new car and hope we don't need to for a long time! Best price, easiest process. We would be glad to use them again but love our new car and hope we don't need to for a long time! More