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i.g. Burton Chrysler Dodge Jeep Ram of Smyrna
Smyrna, DE
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Friendly, Professional, courteous, punctual, thoughtful, respectful, caring people working at the dealership. They provide clean accommodations while waiting for your vehicle to be serviced. They also provi respectful, caring people working at the dealership. They provide clean accommodations while waiting for your vehicle to be serviced. They also provide transportation to your home if, you don’t want to wait at the dealership. More
Service department is spectacular. We are thinking about having all our service work done here after this. We are thinking about having all our service work done here after this. More
My experience was very good. The staff was very friendly and pleasant. I was taken on time and my service was sone in a timely fashion. The staff was very friendly and pleasant. I was taken on time and my service was sone in a timely fashion. More
They’re rip-off artists. Twice now, 2 different vehicles they’ve charged me for diagnostic fees that were total xx. I brought my truck in for a transmission service and oil Twice now, 2 different vehicles they’ve charged me for diagnostic fees that were total xx. I brought my truck in for a transmission service and oil change with coupon. They charged me a diagnostic fee and only did the oil change but charged beyond the difference with the diagnostic fee - and didn’t do the transmission service. “we saved you $50”. How? I asked for a transmission service not any troubleshooting? It’s the only thing I haven’t serviced and wanted it done! Took my Jeep in and it sat for over a week. Then they rushed the work on the following Monday and left out half the parts! “ Our guy matched up what he could”- means he probably used the wrong bolts to begin which left others further down to be incorrect lengths- because it was rushed after sitting for over a week. I also asked for a thermostat replacement estimate because it has a thermostat code. Boom another $180 diagnostic to tell me it had a thermostat code that I told them it had and it’ll be three times the cost of any other shop doing it. They’re using diagnostic code xx to pad they’re costs and incompetence on top of not even performing scheduled work. With the amount of time vehicles sit, this tells me they’re recovering costs because of poor time management and poor scheduling. They’ve lost a customer with multiple high end vehicles due to incompetence, whether it’s in management or on the floor. More
Oil change and Tire rotation completed quickly and efficiently! Great customer Service! It was a great first experience with this dealer. efficiently! Great customer Service! It was a great first experience with this dealer. More
Quickly checked in and very nice customer service. Scheduled visit quickly and convenient time. Will return to this dealer even though they are not the closest to my home. Scheduled visit quickly and convenient time. Will return to this dealer even though they are not the closest to my home. More