
i.g. Burton Chrysler Dodge Jeep Ram of Smyrna
Smyrna, DE
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Most of the time my experiences with the service department are positive but I'm not overly pleased with the last visit as one of my requests was not met even after making the request not only by ph department are positive but I'm not overly pleased with the last visit as one of my requests was not met even after making the request not only by phone when scheduling my service appointment but also again upon drop-off (I waited for the vehicle) for the appointment. The work they did was performed correctly aside from the request that seemed to go unacknowledged. I own a Wrangler and requested a "5-tire rotation" and they only did a standard "4-tire rotation." Not a big deal but since it was requested and not performed I can't give them better than an average rating for this particular visit. The service writer was cordial and professional as always so no complaints there. More
The service department personnel have been very good at taking care of my vehicle, getting me scheduled and being punctual with my appointments. They have been on top of recalls before I get to ask about t taking care of my vehicle, getting me scheduled and being punctual with my appointments. They have been on top of recalls before I get to ask about them. I’m very pleased with them. More
Friendly, Professional, courteous, punctual, thoughtful, respectful, caring people working at the dealership. They provide clean accommodations while waiting for your vehicle to be serviced. They also provi respectful, caring people working at the dealership. They provide clean accommodations while waiting for your vehicle to be serviced. They also provide transportation to your home if, you don’t want to wait at the dealership. More
Service department is spectacular. We are thinking about having all our service work done here after this. We are thinking about having all our service work done here after this. More
My experience was very good. The staff was very friendly and pleasant. I was taken on time and my service was sone in a timely fashion. The staff was very friendly and pleasant. I was taken on time and my service was sone in a timely fashion. More