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i.g. Burton Chrysler Dodge Jeep Ram of Smyrna

Smyrna, DE

4.7
255 Reviews

19 S Dupont Hwy

Smyrna, DE

19977

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Showing 255 reviews

March 30, 2023

The service department is the best. They are always friendly, they go out of their way to try to save me money. The service itself is always great, they are fast and professional. I wou More

by Mfbruno62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Apr 05, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate your feedback for our team! Please reach out to us if we can be of any additional assistance! 😊

March 29, 2023

Service Department is always courteous, communicates well with what they are doing and gives accurate estimates of needed repairs. More

by kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice & Casey
Apr 05, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Glad we could assist you, Kurt! Let us know if you need anything! 😊

March 19, 2023

I have always receive good customer service the staff has always been friendly and helpful More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice,Lucas
Apr 05, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Great to hear, Natalie! Please reach out to us if you ever need anything else! 😊

February 25, 2023

Worked With Owen Bach and he was great! Everything went smooth, No issues what so ever! More

by officer120
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman-Owen Bach and I believe the Manager was -Vincent and Finance was-Greg
Mar 03, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Great to hear! Let us know if you need anything else! 😊

February 23, 2023

Easy to deal with. Jennifer Fowler went out of her way to make the experience a good deal. More

by buzzyakshe54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer and Zachery
Mar 03, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for sharing your feedback for our team! Please reach out to us if you need anything else! ♥

Mar 03, 2023 -

buzzyakshe54 responded

However when they ordered my running boards they set up the appointment and I drove approximately 25 miles to drop my truck off only to find out about a couple of hours later that they ordered the wrong parts and I would Have to come up and pick up my vehicle. They told me that they would re-order the right parts and I would have to bring it up to them again. However a week went by and I contacted Jennifer I bought my running boards and she was going to check for me. Jennifer had called me back and told me that the runningboards had been in and that nobody ever notified me that they were in from the service department or whoever ordered the parts. Jennifer had no knowledge that they were not put on my vehicle the first time. Being said this is a leased vehicle now I have to put an extra 50 miles on my vehicle which is totally unacceptable what you ended up being approximately 100 miles extra if not more than I put on this vehicle.

Mar 03, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for making us aware of this. I am going to forward it along to our GM so he can investigate and see where the issue on our end occurred and how we can prevent things like this from happening. We’re deeply sorry for the inconvenience that this has caused you and we hope that you’ll allow us the opportunity to do better for you in the future!

February 09, 2023

Good customer service I would send some one there for service for their car to be serviced More

by sjones625265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Feb 13, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Great to hear! Please reach out to us if you need anything else! 😊

February 08, 2023

Top notch service, for the vehicle and for the customer. What more could you ask for? Glad to give them my business. You will be too! More

by Brian Herbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey
Feb 13, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for your feedback for our dealership! Please reach out to us if we can be of any additional assistance! ♥

January 25, 2023

Most of the time my experiences with the service department are positive but I'm not overly pleased with the last visit as one of my requests was not met even after making the request not only by ph More

by danieltoldham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Sure
Feb 13, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for sharing your experience with our team. We would be happy to address your concerns if you would allow us the opportunity to do so! 🙂

January 24, 2023

The service department personnel have been very good at taking care of my vehicle, getting me scheduled and being punctual with my appointments. They have been on top of recalls before I get to ask about t More

by RamDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Lucas
Feb 13, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for your feedback for our dealership! Please let us know if we can be of any additional assistance! ♥

January 23, 2023

Top notch staff AND service. What more could you ask for? Glad to give them my business. More

by Brian Herbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey, Janice(?)
Feb 13, 2023 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for sharing your experience with our team, Brian! Please reach out to us if you need anything else! ♥

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