i.g. Burton Chrysler Dodge Jeep Ram of Smyrna

Worst Service Department I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem an I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem and corroded the bearings thus voiding my lifetime warranty. The maintenance schedule says inspect and change the fluid if police, taxi or if I tow, of which I do none of those. I have done my 5 year check up that is required to keep my lifetime powertrain warranty. I called dodge warranty service and they said it should be in warranty but we will stand by our dealer’s decision and not cover it. So they replaced the bearings and charged me $1199.95 for the repair. I drove it and sound came back. So I took it back second time and they said Mopar had faulty bearing so they replaced the bearings. So once again after driving the sound is back so I took took it third time and of course faulty bearings again and said they must have changed country of manufacturing. After driving right of the lot the sound was still there and I took it back very next day the fourth time. They told me to come back next week and drive again with manager Stu. After the forth time I drove with the mechanic and he told Stu the manager he will not put in bearings again unless they change the ring and pinion which is where the sound is coming from and the manager said he needs to get paid and will have to call engineering to see if that should be done. They called engineering department at dodge and told them to measure ring and pinion in 10 different places and found that the ring and pinion is off and was causing the bearings to go bad and I would have to pay them another $2000 for parts and will cover the labor under the previous three times they changed the bearings. So I told them put it back together and I’m not paying for their wrong diagnosis from the first time and this should have been covered under my lifetime Powertrain warranty. They never diagnosed the problem correctly in the first place and after 2 times you would think they would check what is causing the bearings to go bad and not just say faulty bearing every time. Several years ago I swore I would not go back since they did the same thing with my muffler issue.. and now this.. More

Great dealership with excellent customer service This is the second time that I have been visited this dealership to buy a car. They are very easy to work with and will go above and beyond to get you This is the second time that I have been visited this dealership to buy a car. They are very easy to work with and will go above and beyond to get you the best financing available. I definitely recommend this dealership and Jeff Garrison, the sales manager, is incredible to deal with because he works with you and area banks to get the best deal possible. More

Great experience ... would go back again! I just recently purchased a 2016 Charger Scat Pack and it couldnt have been a better experience.My salesman was Sam and he was very professional and a I just recently purchased a 2016 Charger Scat Pack and it couldnt have been a better experience.My salesman was Sam and he was very professional and answered all my questions thoroughly without hesitation. Jim in finance was very professional as well and made the buying process painless and made me feel comfortable. Sam was even generous enough to put my Charger in the showroom while i was on my way to get the car so that I could see the car all cleaned up and not dirty from the rain. Overall very happy and would definitely come back for future purchases. More

Great Experience !!! Just want to say that I had a great experience purchasing a new vehicle this week from BCP Smyrna. I made the 30-mile trip based on a glowing recomme Just want to say that I had a great experience purchasing a new vehicle this week from BCP Smyrna. I made the 30-mile trip based on a glowing recommendation from a complete stranger, and I was not disappointed. Greg, Joe, and Jeff were all great...professional, helpful, knowledgeable. I made my decision almost immediately. They had the car I was looking for, at a fair price, were responsive to my questions, checked and re-checked to ensure I got every rebate available. Perfect transaction. Highly recommended. A+ More

Always Great I see where some people "vent" online. I have never had any issue at all. I am not one to write reviews, but from my perspective, from my car purcha I see where some people "vent" online. I have never had any issue at all. I am not one to write reviews, but from my perspective, from my car purchase to my schedule maintenance, I have always been pleased. More

Never Again My AC was not blowing as cool as it should. They reported expansion valve was leaking. I asked them to check for any other leaks while it was there. T My AC was not blowing as cool as it should. They reported expansion valve was leaking. I asked them to check for any other leaks while it was there. They said they would. They called and said it was ready and to bring $500. Went to pick it up and it blew warm. Showed them where they're dye was leaking out of another spot on the same line they did the worked on. Leaking so bad the tracer dye was dripping on the ground. Wanted to charge me another $170 to evacuate and recharge plus whatever the repair would be. I have no problem paying for repair, but to expect me to pay for another evacuate and recharge when it was blowing warmer than when I dropped it off and was still on their lot is ridiculous. Told them thanks but no thanks. More

Thank You I was just at a dealership in Wilmington, was told my 2007 Aspen needed an entire fuel pump because my gas guage was dropping to empty sometimes. The I was just at a dealership in Wilmington, was told my 2007 Aspen needed an entire fuel pump because my gas guage was dropping to empty sometimes. They told the repair was over $750.00 !! I took it to BCP on a recommendation from neighbors. They found a wire that had been chewed by a rodent, it was hanging on by a strand !! Repair total $150.00 !! Saved me $600.00 !! Thank You More

Great service staff!!! Love the service dept!!!! Sales Is awesome bought four cars here in past 7 years staff in sales an service are always friendly an helpful.. Love the service dept!!!! Sales Is awesome bought four cars here in past 7 years staff in sales an service are always friendly an helpful.. More

Horrible experience I called the dealership because I was having an issue with my truck. The receptionist in 4-30-16 was rude and the service dept was upset because I wan I called the dealership because I was having an issue with my truck. The receptionist in 4-30-16 was rude and the service dept was upset because I wanted them to make an arrangement to look at my truck. I was hung up on and the receptionist refused to connect me to the service dept because they were all busy helping customers. Really I was just talking to him a minute ago and now he is to busy to take a call!!! I'm glad I did not take my truck there! Would not recommend this dealership to anyone! More

Fast and Effecient No appointment Oil Change.. Better than those "Quicky" places. Arrived at 8:00, they found a recall that needed to be done. Before I new it, the car No appointment Oil Change.. Better than those "Quicky" places. Arrived at 8:00, they found a recall that needed to be done. Before I new it, the car was done .. Just over 1 hour, Oil changed, Tires Rotated, recall for air bag done !! I would have to make two trips had I gone to "Jiffy's". Didn't know about recall and they didn't either. Thanks !! More