i.g. Burton Chrysler Dodge Jeep Ram of Smyrna

Ray was very knowledgeable and helpful during our car buying experience. If your looking for a car. I would highly recommend IG Burton. 5 Stars buying experience. If your looking for a car. I would highly recommend IG Burton. 5 Stars More

Customer Service The service department has a great customer service staff. Recommends work that the vehicle will need and is accurate with the recommendation. Reasona The service department has a great customer service staff. Recommends work that the vehicle will need and is accurate with the recommendation. Reasonable pricing for a dealership service department. More

60 Days After Purchase and still dealing with them. I'm nearing 60 days since I purchased a 2019 cherokee from this dealership. My temp tags are almost expired so I decided to reach out to the dealers I'm nearing 60 days since I purchased a 2019 cherokee from this dealership. My temp tags are almost expired so I decided to reach out to the dealership asking when my registration would arrive and to ask why I hadn't received a referral payment of $50.00 for referring someone to them the week I purchased the jeep. The response was that I provided them the payoff, which I did but what dealership doesn't call to follow up with the bank to make sure the numbers are correct, things with interest change daily. Either way they're now telling me they will apply my "referral" to an outstanding balance on my trade and I still owe them $91.00. 60 days no plates no communication why and now I owe them money. Seems shady like they didn't want to pay the referral which I didn't even know I was getting anyway until the person that purchased the car told me. Either way why no communication from the dealership, guess they would have just allowed my temp tag to expire and not reach out to me. I have purchased 29 vehicles in my life and never have I had this happen. Buyer beware because even after 60 days this dealership can haunt you. More

Do NOT do business with this dealership I would not advise anyone to do business with this dealership. The day after purchasing a new 2018 vehicle, we noticed an issue that turned out to be I would not advise anyone to do business with this dealership. The day after purchasing a new 2018 vehicle, we noticed an issue that turned out to be extensive undercarriage damage that was undetectable unless we climbed underneath the vehicle prior to purchase. The dealership insisted that we must have hit something, conveniently disregarding the fact that we first noticed an issue on the vehicle's first trip. The dealer has refused to assist in any way, other than to offer a very expensive repair estimate. The treatment that we received from the sales staff and service staff was disgraceful. DO NOT conduct business with this dealership. Only reason they get 1 star is because 0 was not an option. More

Thank you Tricia, Deb and the rest of the service/parts people at BCP Smyrna. My recall and emergency repair were handled quickly, efficiently and for less mo Tricia, Deb and the rest of the service/parts people at BCP Smyrna. My recall and emergency repair were handled quickly, efficiently and for less money than expected. Awesome work! More

Excellent I have had service done on a couple vehicles and was very pleased. Tricia in parts was very helpful when I needed to place an order for parts to fix I have had service done on a couple vehicles and was very pleased. Tricia in parts was very helpful when I needed to place an order for parts to fix my vehicle. More

Excellent Sales and Service Team We are always well taken care of when we bring our vehicles in for service.We also have had the best buying experience ever at BCP. We are always well taken care of when we bring our vehicles in for service.We also have had the best buying experience ever at BCP. More

My Chrysler 300 💕 My heater wasn’t working. I took my car there. Excellent service. They let me know I had a recall. They took care of it the same day. My heater wasn’t working. I took my car there. Excellent service. They let me know I had a recall. They took care of it the same day. More

A place that you can trust lynette was with me every step of the way to ensure my car needs were met!! Great customer service and you leave with a great sense of trust !! lynette was with me every step of the way to ensure my car needs were met!! Great customer service and you leave with a great sense of trust !! More

Worst Service Department I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem an I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem and corroded the bearings thus voiding my lifetime warranty. The maintenance schedule says inspect and change the fluid if police, taxi or if I tow, of which I do none of those. I have done my 5 year check up that is required to keep my lifetime powertrain warranty. I called dodge warranty service and they said it should be in warranty but we will stand by our dealer’s decision and not cover it. So they replaced the bearings and charged me $1199.95 for the repair. I drove it and sound came back. So I took it back second time and they said Mopar had faulty bearing so they replaced the bearings. So once again after driving the sound is back so I took took it third time and of course faulty bearings again and said they must have changed country of manufacturing. After driving right of the lot the sound was still there and I took it back very next day the fourth time. They told me to come back next week and drive again with manager Stu. After the forth time I drove with the mechanic and he told Stu the manager he will not put in bearings again unless they change the ring and pinion which is where the sound is coming from and the manager said he needs to get paid and will have to call engineering to see if that should be done. They called engineering department at dodge and told them to measure ring and pinion in 10 different places and found that the ring and pinion is off and was causing the bearings to go bad and I would have to pay them another $2000 for parts and will cover the labor under the previous three times they changed the bearings. So I told them put it back together and I’m not paying for their wrong diagnosis from the first time and this should have been covered under my lifetime Powertrain warranty. They never diagnosed the problem correctly in the first place and after 2 times you would think they would check what is causing the bearings to go bad and not just say faulty bearing every time. Several years ago I swore I would not go back since they did the same thing with my muffler issue.. and now this.. More