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i.g. Burton Chrysler Dodge Jeep Ram of Smyrna

Smyrna, DE

4.7
259 Reviews

19 S Dupont Hwy

Smyrna, DE

19977

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Showing 259 reviews

August 21, 2024

This car buying experience was the BEST friendliest crew, experienced professionals I have dealt with in my forty years of car buying. I was absolutely dreading the process of buying another vehicle. i wil More

by Cmalay2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles and The insurance man and the nice lady in finance
Aug 22, 2024 -

Cmalay2 responded

This car buying experience was the BEST friendliest crew, experienced professionals I have dealt with in my forty years of car buying. I was absolutely dreading the process of buying another vehicle. i will definitely purchase another vehicle from I.G. Burton. Thank you Charles!

Aug 22, 2024 -

Cmalay2 responded

This car buying experience was the BEST friendliest crew, experienced professionals I have dealt with in my forty years of car buying. I was absolutely dreading the process of buying another vehicle. i will definitely purchase another vehicle from I.G. Burton. Thank you Charles!

Aug 22, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you so much for sharing your experience with our team! We greatly appreciate the opportunity to assist you and if you ever need anything please don't hesitate to reach out to us! :)

August 18, 2024

Oil change scheduled when I called in with multiple appointment time. Quickly completed the oil change. More

by stephen_galloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara
Aug 19, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate the opportunity to serve you! Please let us know if you ever need anything else! ♥

August 17, 2024

Service was excellent and didn’t have to wait long at all for an oil change/tire rotation and a software recall. All the associates were very pleasant and helpful. 👍👍 More

by slharris0517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t take notice names but two service associates and one parts associate.
Aug 19, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Great to hear! Please let us know if you need anything else! 😊

August 10, 2024

Very helpful with what was wrong with my car. Made me feel at ease and completed task without any problems. Great service and great people. Thanks guys. God bless More

by Donna Wysopal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot recall her name, but she was awesome.
Aug 12, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate the opportunity to serve you! Please reach out to us if you ever need anything else! ♥

March 28, 2024

Jeremy was very helpful and friendly and we were in and out in less than an hour More

by Shannonmc76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Robertson
Apr 04, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate your feedback for our team! Please let us know if you ever need anything else! ♥

March 15, 2024

Dealership was clean and the sales was very knowledgeable and friendly. I would highly recommend to friends and family and plan to buy my next vehicle from them. More

by GabeH1976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler and Kyle
Mar 18, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for your feedback! Please let us know if you need anything else! 😊

March 08, 2024

Customer focused. They worked with me over the phone because they were far from Me. More

by dprofico84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Robertson
Mar 18, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

We appreciate the opportunity to serve you! Please reach out to us if you ever need anything else! 😊

February 26, 2024

To improve you must give a fair price for trades. Not what we got! Unfortunately, the dealership chose profit over fairness. The price we wanted for our trade was fair and still left thousands for re More

by shelter_verse.0u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy
Feb 26, 2024 -

shelter_verse.0u responded

To improve you must give a fair price for trades. Not what we got! Unfortunately, the dealership chose profit over fairness. The price we wanted for our trade was fair and still left thousands for resale. The Jeep product we bought speaks for itself, #1 4x4 in history. However, the dealer manager chose higher profit over a fair price for our trade. Yes I know I could have said no, but the wife wanted this specific Jeep and we drove 75 miles to get it. My suggestion is if you don’t plan to trade, maybe give them a chance to make deal. I know they won’t get my business again. “One and Done”

Feb 26, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thank you for sharing your feedback for our team. We're sorry you feel this way and we've made our General Manager aware of your concerns. We do hope that you are enjoying your new vehicle regardless. 🙂

Feb 28, 2024 -

shelter_verse.0u responded

Yes, we are enjoying our Gladiator and as we said, the product speaks for itself. However, the dealership decided they were not going to give us a fair price for our trade. My suggestion to anyone who may give I.G. Burton a chance, do your homework before trading a vehicle in. They will try to inflate their profit margin at your expense.

February 05, 2024

Very easy to work with. All staff were very personable and professional. Would definitely recommend. More

by Flyers6813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenn
Feb 08, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Great to hear! Please reach out to us if you need anything else! ♥

January 23, 2024

Very courteous, knowledgeable and really quick service. I'm very pleased.I was very pleased that the reasonable cost was about half of the estimate. Thanks. More

by dbjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol, John
Jan 24, 2024 -

i.g. Burton Chrysler Dodge Jeep Ram of Smyrna responded

Thanks so much for your feedback for our team! Please reach out to us if we can ever be of any additional assistance! ♥

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