i.g. Burton Chrysler Dodge Jeep Ram FIAT of Milford

My Jeep Cherokee was towed to this dealership on 09/10/26 after a catastrophic PTU failure at only 30k miles, and the service experience, especially with the service advisor (Kim) was horrible. Communication after a catastrophic PTU failure at only 30k miles, and the service experience, especially with the service advisor (Kim) was horrible. Communication and customer service was almost nonexistent from this dealership. I waited four business days for a diagnosis, which arrived only by text with a video and payment link, but no explanation. I called the service advisor immediately and learned that the part was on national backorder with no estimated arrival date. Because the failure occurred at only 30k miles, I said I would contact Jeep corporate to request goodwill assistance and a rental car. When Jeep corporate followed up, the dealership refused to submit the request because I had not purchased the vehicle from them, an unreasonable explanation, given that I had just relocated to DE. After that, I received no updates about the part’s arrival or the repair’s progress. Then, on 09/24/26, I unexpectedly received a text saying the vehicle was “done “with no prior notice, just a bill. Jeep corporate ultimately reimbursed my repair and rental costs, recognizing the failure, the hardship it caused, and my loyalty - consideration this dealership did not show. Because of this experience, I will neither return for service nor purchase a vehicle from them. If you value clear communication and genuine customer service, go elsewhere More

Vance and all service department are great and caring about your vehicle done on time about your vehicle done on time More

Great dealership to work with. Have bought all my vehicles from them as well as all of my kid’s vehicles. A+++ rating. Have bought all my vehicles from them as well as all of my kid’s vehicles. A+++ rating. More

There ok, battery terminal were not tighten when I picked up vehicle, they need to step up there game. up vehicle, they need to step up there game. More

Excellent service. John Burton was extremely knowledgeable and attentive. He is a true asset to your dealership! John Burton was extremely knowledgeable and attentive. He is a true asset to your dealership! More

I am a hard one to please when it comes to dealer service so consider this in my review. Kim was ready, service (oil change/tire rotation) was fast and the price was fair. Noted when I was preparing the so consider this in my review. Kim was ready, service (oil change/tire rotation) was fast and the price was fair. Noted when I was preparing the RV for an upcoming trip that the tech torqued wheel lugs to the right specs and refilled the tires with the correct amount of air. Everything they did met my expectations. Additionally, Burton did the warranty transfer for this ‘slightly used’ vehicle without any hitches. I know it seems trivial, but it is really hard to find good service these days but, Kim and IG Burton have been terrific for me and my two FCA vehicles. Hope to but my next Jeep from them. More

During the initial stages of the car buying process, we had the pleasure of dealing with a friendly and accommodating salesman named Matt. He made us feel exceptionally welcome and went out of his way to p had the pleasure of dealing with a friendly and accommodating salesman named Matt. He made us feel exceptionally welcome and went out of his way to provide excellent customer service. However, as we approached the point of purchasing the car, we attempted to negotiate a slightly lower price, to which they firmly stated that they couldn't accommodate. Subsequently, we inquired if they could include some additional perks or "freebies" to sweeten the deal, especially since we had received a more competitive quote elsewhere. Our request seemed to irk the sales manager, who appeared visibly perturbed when he joined the conversation. He conveyed that there was no room for negotiation and left us feeling frustrated. Our experience at this dealership contrasted sharply with our previous car-buying encounters (having purchased seven cars in the past). Typically, we've felt that dealerships were eager to earn our business, going the extra mile to ensure we left as satisfied customers. Regrettably, in this instance, it felt quite the opposite, as if our concerns were disregarded. It's worth noting that a more accommodating approach, perhaps including some complimentary add-ons like a $600 headliner, would have significantly improved our perception of the purchase. We expected a more customer-centric attitude, with some willingness to meet us halfway. Ultimately, it left us feeling disrespected and disappointed with the overall experience. The silver lining in this situation was the opportunity to meet an exceptional individual like Matt. It's regrettable that we couldn't proceed with the purchase due to the sales manager's unyielding stance and unreasonable attitude. More

I bought a 2022 Jeep Compass and have had nothing but problems with it.. The radio does pretty much what it wants. It will cut off and go silent for hours. The company knows of the problem but dares to l problems with it.. The radio does pretty much what it wants. It will cut off and go silent for hours. The company knows of the problem but dares to let buyers know.. Please don’t put yourselves in my predicament.. DO NOT BUY A COMPASS IT WILL SAVE YOU MONEY AND DISAPPOINT AS I HAVE HAD More

Worked diligently at putting me in a new vehicle. The new facility was immaculate. Would definitely recommend someone to go see the guys at IG Burton. facility was immaculate. Would definitely recommend someone to go see the guys at IG Burton. More

vinny was great to work with! I would highly recommended vinny and his crew for anyone looking to buy a new or used vehicle. Easy process. vinny and his crew for anyone looking to buy a new or used vehicle. Easy process. More