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i.g. Burton Buick GMC of Glen Burnie
Glen Burnie, MD
461 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 461 reviews
April 01, 2014
So happy! My experience at Wilkins was wonderful! All Thursday I had been used car shopping at EVERY car dealer in Glen Burnie. I could not find a better car at My experience at Wilkins was wonderful! All Thursday I had been used car shopping at EVERY car dealer in Glen Burnie. I could not find a better car at a better deal than I did with my 2012 Hyundai Elantra. John Goshell helped my father and I to make the right choice. John was so nice and got us the best deal possible! :) We did some thinking to make sure that was the perfect car, and on Saturday we called and I bought it! There was a scratch on the lower end of the passenger door, which John said they would fix if/when I bought it, and sure enough, Monday when I picked it up, the scratch was gone and I had a full tank of gas. I would also like to say that my first visit there and then when I went to pick up my car, I noticed the boys detailing cars in the back steadily. Very hard working, caring people there which is a plus. Would buy another car/truck there for sure! More
by DanaSeman
Employees Worked With
John Goshell
March 10, 2014
My salesman; John Goshell, very friendly, helpful, attentive and handled all my questions and requests quickly and was very responsive. I would definitely request John again in the future and would r attentive and handled all my questions and requests quickly and was very responsive. I would definitely request John again in the future and would recommend him to anyone I encounter looking for a used car. My experience with John, the financing paperwork was painless, and Wilkins Buick on an overall was enjoyable experience purchasing my Lincoln MKX. More
by clowe10
March 08, 2014
Thanks to Mr Chuck Outen my son's first time car buying experience was ended as what supposed to be ,leaving the dealership with a big big smile on his face a100% satisfied.Chuck did what perfect sa buying experience was ended as what supposed to be ,leaving the dealership with a big big smile on his face a100% satisfied.Chuck did what perfect sales agent needs to do for a customer..Very nice experience dealing with that guy Chick Outen More
by morongenio
Employees Worked With
Chuck Outen
March 03, 2014
Michael Camp is very experienced in his field. After visiting some other lots (big & small), beginning to frustrated, God lead us to Wilkin's! A minute after puliing in the lot, here came Michael's smi visiting some other lots (big & small), beginning to frustrated, God lead us to Wilkin's! A minute after puliing in the lot, here came Michael's smiling face (not in a harrassing way at all!), he listened to what I had to work with & did not have anything meeting my specifications on the lot but, he did know there were some vehicles in the back & took the time to check on those. Luckily for me one of those were perfect but I didn't know until we took it for a test drive which was so fun. Michael is a people person, realistic to people's needs & will go that extra mile! I will utilize Wilkin's Auto Center (Michael) for my vehicle needs in the future. By the way, everyone else was super nice as well! It was a great experience & I am a happy member of the Wilkin's Family : ) More
by cowhiteglove
Employees Worked With
Michael Camp
February 16, 2014
Normally great service. Concerned this time around as I called on 2/12 to make an appointment for service on transmission for my 2009 Acadia. Wilkens scheduled me for a 9:00 appt. on 2/14. I dropped it off called on 2/12 to make an appointment for service on transmission for my 2009 Acadia. Wilkens scheduled me for a 9:00 appt. on 2/14. I dropped it off at 8:00 and was told that they only had one transmission guy and that there was a chance that my vehicle would not get worked on that day. I told them that I could leave it for the weekend and if they needed to contact me that I would be available later in the afternoon. I did not receive a call that day so I called them the next day, Saturday, in the afternoon. I was told that my vehicle was not looked at on the scheduled day and the transmission guy was not there today. He said they may be able to look at it Monday or Tuesday(?) I need a vehicle by Tuesday. Why would Wilkens give me an appointment time and two confirmation emails that stated the service needed then not even look at the car. I understand if they are backed up and may not be able to do all the work on the car but at least diagnose the problem. This may be an easy fix or something that may take days but if the vehicle is not even being looked at, how would we know. I bought my car here and have been taking it for service here since the beginning. Normally I have had not had any problems and the service department would be in constant communication with me. If the vehicle was not able to get fixed the same day, they provided me with a loaner or they paid for a rental. Very worried about my experience this time. I hope this Monday, 2/17, brings a more positive experience and my vehicle is looked at. I really don't want to take it somewhere else when my previous experience with Wilkens has been very good. More
by misskelly64
Employees Worked With
Not sure of his name
February 16, 2014
John Goshell provided an excellent experience for this car buying experience. John was professional and pleasant at all times. We arrived a mutually satisfactory position for cost in an efficient manner. car buying experience. John was professional and pleasant at all times. We arrived a mutually satisfactory position for cost in an efficient manner. I would absolutely work with John again. In fact, I took my mother-in-law back to John a few days after we bought our Explorer so she could buy a car from him as well! More
by krywicki
Employees Worked With
John Goshell
February 11, 2014
My husband and I was at Wilkins on 1/29/14 to trade in our GMC Envoy. I didn't think they would take it but they did that made me so happy. Ms Linda, Darrin and Tom was an excellent team to work with. I w our GMC Envoy. I didn't think they would take it but they did that made me so happy. Ms Linda, Darrin and Tom was an excellent team to work with. I was very satisfied with the customer service everyone gave us GREAT JOB Ms Linda Thanks Jean M Baltimore, MD More
by Mslondyn
Employees Worked With
Darrin
January 22, 2014
My husband and I went to "LOOK" at used cars...primarily a Subaru. But after sitting in that vehicle I decided to try driving two other used vehicles...a Taurus and a Buick LaCrosse. Having cars...primarily a Subaru. But after sitting in that vehicle I decided to try driving two other used vehicles...a Taurus and a Buick LaCrosse. Having driven a Lincoln Town Car for several years, there was no substitute for my selection of the Buick LaCrosse. Dave Kaplan was very patient with me while I weighed the pros and cons of this purchase and he was also very willing to work with my son-in-law Chris Olexia and my husband on the price negotiation for this car for me. I am very happy with the car, which is in EXCELLENT condition and am learning something new each day about all that it has to offer. I have been very impressed with the follow up from the Wilkins Dealership. Best ever! Marilyn D., Annapolis, MD More
by MACNERD1
January 15, 2014
To anyone seeking to purchase a quality used vehicle at a reasonable price, with minimal hassle, and with maximum customer service, I whole heartedly recommend Wilkins Automotive and sales associate, Michael reasonable price, with minimal hassle, and with maximum customer service, I whole heartedly recommend Wilkins Automotive and sales associate, Michael Camp, in Glen Burnie, Maryland. Let me start by saying that I hate purchasing a vehicle, new or used. I detest the entire experience. I would rather take a beating than go through the process. I go in from the beginning feeling as though I am going to be robbed, no matter what I do or how well informed I may be. For months I crawled lots after hours (including Wilkins) to avoid sales people. I also extensively searched the Internet. I finally decided to reluctantly go into Wilkins to look at several different options that had caught my attention. Michael Camp met me at the door, introduced himself, gave me a brief description of how they do business at Wilkins, and then left me to my own devices. Without hovering, Michael made himself available and was always prompt with answers to my questions. He did not try to sell me on any particular vehicle. He asked me what I needed and then gave me suggestions as to what they had available. He did not try to steer me to the most expensive vehicle on the lot. He helped me find what would best suit my requirements; a reliable and economical commuter for my 90 mile per day round trip between work and home. (I learned via casual conversation during one of my test drives that Michael is US military Veteran. I already liked his style and was very comfortable with him. Learning that he served our country, sealed the deal for me as far as deciding on a sales associate to work with.) Bob King, Wilkins Automotive's Used Car Director, was very friendly and a total professional. He helped me reach a price that I consider to be a very good value. During our conversation, Bob told me that if I didn't see what I wanted on Wilkins lot to let them know and they would do their best to find it elsewhere for me. Who does that without trying to force a sale with what is already on their lot? I became so comfortable with the experience that I decided to finance through Wilkins. Just as my experiences with Michael and Bob had been positive, so too was the financing process. Honestly, it was all very simple. The steps were clearly explained and were completely transparent. I kept waiting for the other shoe to drop. But it never did. So, despite my anxiety, I had an amazing experience. I drove away with a feeling that I have never had before when purchasing a new or used vehicle, a feeling that I had received a more than fair deal. Sincerely, A future repeat customer PS: I selected a 2011 Volkswagen Golf, with a 2.0 liter diesel engine from their lot. I now get 41 mpg!!! My savings in fuel are actually making my car payment, thanks to team Wilkins. More
by mmcbr21904
Employees Worked With
Michael Camp
December 23, 2013
As soon as I entered on the lot and was approached by Godfrey Ukwandu, I felt at ease because of his kind and benevolent demeanor. He made me feel very comfortable inspecting and test driving the vehicle Godfrey Ukwandu, I felt at ease because of his kind and benevolent demeanor. He made me feel very comfortable inspecting and test driving the vehicle, he didn't rush me not once. I explained to him that I needed two vehicles and I felt that he led me to the right ones according to the budget I had. Godfrey was very friendly and professional and was looking out for my best interest. More
by mdavisjr7
