i.g. Burton Buick GMC of Glen Burnie

I am a GMC fleet owner. I took one of my vehicles into the service shop because the AC was not working correctly the radio was cutting in and out and the Center top consul was coming loose from the ceilin the service shop because the AC was not working correctly the radio was cutting in and out and the Center top consul was coming loose from the ceiling. The dealer also did a 180.00 detail cleaning. The dealer did the service work and even though I paid for a five year 100,000 mile warranty bumper-to-bumper. They charge me $125 to run the two screws in the center consul that was coming out of the ceiling and said that was not covered under warranty I ask why they did the work because it was only two screws that need to be tightened that I was letting them do it because I assumed it was under my bumper to bumper warranty but now they said it wasn’t covered and they made me pay the $125 for them running two screw in ! So needless to say this dealer will not be doing service work to any of my fleet trucks nor will they have any of my further business being that this truck is a 2018 fully loaded. I think it’s ridiculous that the vehicle is falling apart at this stage and the dealer is trying to charge me every penny that they can to repair their crappy truckEven with a warranty More

I’m Darrell Wallace. My service advisor was Colin. I brought my GMC in because my ac was broken. The part was covered under warranty. But the warranty adjusters had to come out and approve the work. S brought my GMC in because my ac was broken. The part was covered under warranty. But the warranty adjusters had to come out and approve the work. So they kept the truck. Colin put me in a rental car until my truck was ready. He kept me informed every step of the way until the truck was repaired More

From start to finish I received excellent service at Wilkins with my recent GMC recall fix. From Donna (scheduling) to Claire(loaner) to Kevin (Service) - they all were extremely courteous and helpful. Wilkins with my recent GMC recall fix. From Donna (scheduling) to Claire(loaner) to Kevin (Service) - they all were extremely courteous and helpful. Thank you. More

Excellent salesman with thorough knowledge of his product and great skill sharing that information. Fun experience, no pressure just great service from very nice people. and great skill sharing that information. Fun experience, no pressure just great service from very nice people. More

I like coming here because of price and professionalism. Never an issue at this dealership for service .Good and honest maintenance personnel. No one's ever tried to upsell me for useless things. And they Never an issue at this dealership for service .Good and honest maintenance personnel. No one's ever tried to upsell me for useless things. And they do have Saturn maintenance people. Highly impressed. More

SERVICE DEPARTMENT: Multiple visits with poor experiences each time. Latest was third attempt to fix an issue. I had asked how long the appointment would take and was told two hours; 2.5 hours after appoin each time. Latest was third attempt to fix an issue. I had asked how long the appointment would take and was told two hours; 2.5 hours after appointment drop-off, received a call (voice message not receive until after departed dealership) from service department saying they didn’t have time to fix the issue and it would require an overnight stay and would be ready by noon the next day (no consideration or contact for 2.5 hours?) When I initially returned to pick-up my truck I was ignored (by service writer, Sandy) when I asked what the status he said, “someone will be right with you” and continued shuffling papers on his desk and initiating calls out instead of helping a customer right in front of him. Service writers appear to not work together, and appointment schedulers appear to have no communication with the Service writers when making service appointments. PARTS DEPARTMENT: While in for service appointment, I went to parts, to inquire about a factory accessory, rang the doorbell and waited several minutes, then a young man came up; told him what I was looking for and he disappeared into the back, returned five minutes later and ask again what I was looking for, disappeared again, waiting another 10 minutes I gave up and departed. GENERAL MANAGEMENT: With this days exceptionally poor service, I asked a sales representative to speak with the general manager and was told I needed to go through someone else prior to speaking with the GM, told them I would be in the service department picking up my truck, after half an hour speaking with service writer and mechanic technician on their excuses for the wasted appointment, I departed the dealership with no contact or effort by the GM. DEALERSHIP and GMC FACTORY RECALLs: I mistakenly assumed that this WILKINS dealership, while performing routine maintenance, would service or at least mention a factory recall (that’s how it works at Wilkins SUBARU service department, they serviced it WITHOUT me pointing out or having to ask them to fix it). Routine service performed February 2020 did not refill my DEF, nor take care of the recall for the diesel exhaust fluid (DEF) – not fixed until I ran out 1,000 miles after my routine service. When I ran out, I called to see if they had made the recall fix and was informed they had not; also the service printout indicated they had filled the DEF and according to GM that tank should last not 1K miles, rather between 3-5K miles - so I question if they did fill DEF at routine service like they indicated they did. More

SERVICE DEPARTMENT: Multiple visits with poor experiences each time. Latest visit for third attempt to fix an issue. I had asked how long the appointment would take and was told two hours; 2.5 hours after each time. Latest visit for third attempt to fix an issue. I had asked how long the appointment would take and was told two hours; 2.5 hours after appointment drop-off, received a call (voice message not receive until after departed dealership) from service department saying they didn’t have time to fix the issue and it would require an overnight stay and would be ready by noon the next day (no consideration or contact for 2.5 hours?) When I initially returned to pick-up my truck I was ignored (by service writer, Sandy) when I asked what the status he said, “someone will be right with you” and continued shuffling papers on his desk and initiating calls out instead of helping a customer right in front of him. Service writers appear to not work together, and appointment schedulers appear to have no communication with the Service writers when making service appointments. PARTS DEPARTMENT: While in for service appointment, I went to parts, to inquire about a factory accessory, rang the doorbell and waited several minutes, then a young man came up; told him what I was looking for and he disappeared into the back, returned five minutes later and ask again what I was looking for, disappeared again, waiting another 10 minutes I gave up and departed. GENERAL MANAGEMENT: With this days exceptionally poor service, I asked a sales representative to speak with the general manager and was told I needed to go through someone else prior to speaking with the GM, told them I would be in the service department picking up my truck, after half an hour speaking with service writer and mechanic technician on their excuses for the wasted appointment, I departed the dealership with no contact or effort by the GM. DEALERSHIP and GMC FACTORY RECALLs: I mistakenly assumed that this WILKINS dealership, while performing routine maintenance, would service or at least mention a factory recall (that’s how it works at Wilkins SUBARU service department, they serviced it WITHOUT me pointing out or having to ask them to fix it). Routine service performed February 2020 did not refill my DEF, nor take care of the recall for the diesel exhaust fluid (DEF) – not fixed until I ran out 1,000 miles after my routine service. When I ran out, I called to see if they had made the recall fix and was informed they had not; also the service printout indicated they had filled the DEF and according to GM that tank should last not 1K miles, rather between 3-5K miles - so I question if they did fill DEF at routine service like they indicated they did. More

Rob was great, got what i wanted at a great price! Friendly staff, clean facility, will send anyone i know looking for a car or truck their way; Friendly staff, clean facility, will send anyone i know looking for a car or truck their way; More

The trading and buying experience was super smooth and easy. Patricia Wilson was extremely helpful. And Eric the finance manager was easy to work with. I would recommend this dealership and both of them easy. Patricia Wilson was extremely helpful. And Eric the finance manager was easy to work with. I would recommend this dealership and both of them to anyone! More

Brittany our salesperson and the finance team made the buying process easy! We came to buy a college graduation present for our child. Thank you Wilkins! buying process easy! We came to buy a college graduation present for our child. Thank you Wilkins! More