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i.g. Burton BMW
Milford, DE
117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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117 Reviews of i.g. Burton BMW
October 08, 2024
I have had three BMWs and by far Burton BMW is the best for service. From the initial call, to check in, to keeping me informed, to the work, and finally getting the car back - all amazing. I was worried a for service. From the initial call, to check in, to keeping me informed, to the work, and finally getting the car back - all amazing. I was worried about moving to this area and having limited service. No! This dealer’s service department is way better than any in the Northern Virginia-DC metro area. More
by sjborschel
Employees Worked With
Cannot remember her name, but the woman that processed my loaner and worked with Andrew. She is five star as well , Andrew Stombaugh
October 08, 2024
All the staff at IGBurton BMW are pleasant and helpful. In the 4years of having my car serviced at this dealership, I have never had one issue. The valet service is so great! What a perk. That alone keeps In the 4years of having my car serviced at this dealership, I have never had one issue. The valet service is so great! What a perk. That alone keeps me coming back! More
by Srmorgis
Employees Worked With
paul at service, Andrew Stombaugh
August 20, 2024
I like the service when it pertains to the assurance of knowing that the job will be done correctly but did not like or appreciate the price gouging and being quoted different rates for service. Probably w knowing that the job will be done correctly but did not like or appreciate the price gouging and being quoted different rates for service. Probably won't return unless absolutely mandatory. More
by latashacooper73
Employees Worked With
Angela
August 17, 2024
After ten years I had my first bad experience with IG Burton. My yearly service took entirely too long. I was originally told it would take 1 hour, then told an hour and a half and it winds up taking 2 1 Burton. My yearly service took entirely too long. I was originally told it would take 1 hour, then told an hour and a half and it winds up taking 2 1/2. Not only that but my appointment was for 1pm and they didn’t even see me until 1:30pm. Then the ultimate insult, 2 days after my service, they send me an email coupon for $50 that they at first didn’t want to honor but eventually applied to my credit card after some convincing. Not a good experience this year! More
by jmay717
Employees Worked With
Andrew Stombaugh
August 15, 2024
Pick up and drop off for a recall was fine. When they said they would wash the car after service that was a lie. All they do is move the dirt around! Our Lexus dealer does an excellent job of r When they said they would wash the car after service that was a lie. All they do is move the dirt around! Our Lexus dealer does an excellent job of returning the car clean after service! Why can’t you? More
by boblouin
Employees Worked With
Service Department
August 11, 2024
Work was done in a timely manner. Angela is always friendly and professional. Was happy that the tire that had to be replaced was covered by BMW road hazard insurance Angela is always friendly and professional. Was happy that the tire that had to be replaced was covered by BMW road hazard insurance More
by cjharris023
Employees Worked With
Angela
November 30, 2023
Lane Metheny was a top notch sales person. From the first call to being handed my keys he was kind, patient, efficient and very knowledgeable about the brand. I was sooooo excited to get my ne From the first call to being handed my keys he was kind, patient, efficient and very knowledgeable about the brand. I was sooooo excited to get my new X3 that I left my EZ pass reader in the car and he called and saved the day...again! I would highly recommend this dealership and Lane as a salesman. Highly impressed and I am team BMW for life. This experience added to the joy of being an owner!!! He was EXCEPTIONAL More
by Anitra J.
Employees Worked With
Lane Metheny
