Gullo Toyota of Conroe

Do not take your car here for service. I’ve given this dealership three chances. Each time I came back, the experience got worse. And to top it off, they hide their bad reviews. Firs I’ve given this dealership three chances. Each time I came back, the experience got worse. And to top it off, they hide their bad reviews. First Visit – Oil Change & Tire Rotation ✅ No issues + free car wash Second Visit – Oil Change & Tire Rotation ❌ Car wash not working – no big deal. ❌ Told they might break a lug nut trying to remove it… even though they were the last ones to rotate my tires just 5,000 miles ago. ❌ They broke the lug nut – fine, these things happen – but then charged me $150 to fix it? Third Visit – Oil Change, Tire Rotation & Parking Brake Adjustment ❌ My parking brake wouldn't hold the truck on a hill or while idling. Two options: a $90 adjustment (which might fix it) or a $160 diagnosis. If it just needed an adjustment, they’d only charge the $90. I agreed to the $160 diagnosis. ❌ Took over 4 hours from 9 AM to 1 PM for an oil change, tire rotation, and brake adjustment. OK, maybe they were super busy. ❌ Optional free car wash? Another hour of waiting – no thanks. ❌ Received a fancy video inspection where Jared said the adjustment didn’t work and that I needed to pay $1,215.27 to replace the cable. No thanks, I’ll check it myself. Turns out—the adjustment worked. They still charged me the full $160 diagnosis fee, even though all they did was adjust it. ❌ Discovered my hood release lever wasn't properly connected. They offered to "fix" it for $107.89. The part? A $4 clip that takes 5 minutes and no tools to replace. Were they replacing the entire hood latch assembly or taking an hour to do it? No explanation. ❌ Now, my truck is leaking oil on my driveway for the first time ever. Makes me wonder—does their "free car wash" just clean up the mess their techs leave behind or it it really leaking? ❌ They didn’t even replace my windshield service reminder. Maybe they don’t want me to come back. I bought my first Toyota for its reputation of quality and reliability. I can change my own oil, but I was willing to spend extra for dealer service to keep my truck in top shape. Big mistake. I slept on writing this review for two nights because I wanted to be fair. But at this point, I don't think Toyota would want its brand associated with this kind of service—especially when there are so many other places to take my truck. Let’s see if anyone who can actually make a difference in their service reads this, or if I’ll just get the usual copy-paste "we sincerely apologize" response. It’s too late for me—but not for your more loyal customers, who deserve better. Oh, and did you know that when companies like this ask for feedback with calls and emails after your appointment, they push good ratings to Google but quietly bury the bad ones? Great for new customers, bad for actually improving service. More

Very good sales people very helpful and they explained everything clear, I recommend gullo Toyota of Conroe to everybody who is looking for a new car. everything clear, I recommend gullo Toyota of Conroe to everybody who is looking for a new car. More

We bought a $70k Tundra from this place and the only reason we did is because they ran our credit and we didn’t want our credit score effected by going somewhere else. When we got there, it took a while reason we did is because they ran our credit and we didn’t want our credit score effected by going somewhere else. When we got there, it took a while for someone to come out, then the sales guy finally came and went to get the keys to let us do a test drive. He just handed the keys to us and went back inside. He never asked if we had questions or went with us on the test drive!! We got back and went in to talk numbers. The salesman handed is a tablet and after we filled out the info he said “this is the price” and handed the tablet back. We said that we were just at Fred Haas and they had the same truck for $5k less but they were not open for sales on Saturday’s so the salesman went to the back to talk to the manager. He came back with a matching offer and after adding in upgraded floor mats we agreed because we also wanted the 2.99% financing. During the process, before we agreed, a manager never came out and talked to us even when we questioned some of the numbers and kept asking questions! The salesman said, “Congratulations, we have a deal!” We did paperwork and then we sat in the finance guys office. He proceeded to tell us it was an 8.99% rate and we said, “Absolutely not! We have an 800+ credit score and we are putting $15k down, we want the advertised rate of 2.99%!” The finance guy said that’s not possible and said the salesman should have gone over that. We told him that he didn’t say anything when it was mentioned and the finance guy said he would get the sales manager to come in and explain, but he never did. Instead he got a nasty attitude and acted as if we were morons and proceeded to talk down to us! He said the best we were going to get was 6.99%. He continued to be a jerk about it and never got a manager to help explain the situation and apologize for never telling us, like he said he would, and since they ran our credit we went ahead with the deal to avoid additional impact to our credit. As we sat there, I said TO MY HUSBAND, “Don’t let him ruin your experience, love.” I never cussed and the comment was directly to my husband because we had been looking for a while for the truck he wanted! The finance guy said, “Are you talking about me?” And, since he felt it was appropriate to talk include himself in our conversation, I said, “Yes.” He then started pounding on the keyboard then got up and threw a hissy fit and said he would find someone else to do the paperwork because he wasn’t going to have some be so rude and disrespectful! It was ridiculous to have a grown man be so childish and perhaps if he had actually done his job and also got the manager he said he would, plus if he had not felt it necessary to include himself in our conversation then we could have been done—but instead we had to deal with yet another RUDE finance person. We went in another persons office and after we sat down we immediately got even more attitude and disrespect! So, I explained that the last guy felt the need to inject himself into a private conversation and NOBODY was speaking to him! And this finance guys says, “You’re not going to go around cussing at everyone in here! Who do you people think you are?” And continued to yell at us making false statements and treating us like xxxx off the street. He wasn’t in the office and prior conversation and WE NEVER CUSSED AT ANYONE! My husband and I have far more class than that! So, if you are looking to buy a vehicle from this place, just know that the sales people are sub par and the finance department are liars and will treat you like xxxx. I wish we had never gone there, and I’m sure their GM will side with the lying, disrespectful staff. My husband and I will be telling everyone we know to NEVER go to this dealership. More

Lost the key to a 2019 Tundra called Gullo parts and was told it would be 500.00 dollars to replace, called a locksmith and got the key replaced for 150. Never will go back to Gullo for anything. told it would be 500.00 dollars to replace, called a locksmith and got the key replaced for 150. Never will go back to Gullo for anything. More