Billion Kia

I have purchased two one-owner used vehicles at this dealership. The car prices are somewhat fair and the initial sale was professional and friendly. The first vehicle purchased was a 2013 Jeep purchase dealership. The car prices are somewhat fair and the initial sale was professional and friendly. The first vehicle purchased was a 2013 Jeep purchased in 2016, which I sold within a year of the purchase as it was not a great daily driver and it ended up having mechanical issues with the suspension being poorly installed and as a result the vehicle was riding poorly. I suspected that the dealership staff knew of this but sold it in that condition anyway. I at least broke even on that sale. The second vehicle purchased was a 2020 Ford Ecosport purchased in 2022, but I had asked for the delivery of a 2020 Ford Escape from the Sioux Falls location and instead they sent the Ecosport. I went ahead with the purchase anyway as the car was still a good buy and I purchased the full coverage bumper to bumper warranty as well. However, the car was stated in the dealer listing to come with a remote starting system which it did not have on it, so I brought the issue up and after trying to deny the listing stated that, I demanded it be looked at and I was correct, so they then agreed to have on installed for me. Then, within about a year I discovered that the key fob had an uncut blank physical key when we needed it and we became locked out of the vehicle. I contacted the dealership and after some two hours they sent over a salesman to open the car with a lock out kit. They apparently could not find their kit, so he had to pry the door and use a wedge and coat hanger to get it open, which I could have done myself, so the wait was for nothing. I asked if they were going to provide me with a physical key which I pointed out should have came with the fob when I bought the car. He said yes they would "take care of that for me". Then, when I went in to the dealership to get the key, I was told that I had to order one and pay for it. I disagreed and after some debate, they decided to send me to a local locksmith shop to get one made and they were to reimberse me for the cost (over one hundred dollars worth). When I brought the reciept in to them I was told it would take a week to have a check ready for me. I went in for the check two weeks later and I was told one was not sent, so they ended up giving me a cash reimbersment right there. This was all done with some unprofessional language from the salesman that had come to open the car door, as he stated it was our fault for having a dead battery and for not checking for a key earlier. But the battery had suddenly gone dead over-night in the summer, without warning within a year of buying the car, and we had no key to get in, which was their fault. Also, they sold me the car with tires so worn out that the tire professional that serviced them stated that they were very unsafe to even drive on at all. All in all, the car was a good buy, but I will not do business there again, as the behaviors were somewhat unprofessional and even argumentative, over several issues, with a good paying and returning customer. Sorry, but delivering the wrong vehicles for buyers, selling cars without what is stated in the listing, selling cars with no keys, and with old batteries, and worn out, unsafe tires is a not a good way to do business. More

Sold me a F 150 with a horrible oil leak that is costing me 2000 dollars to fix. They had to have known about it because they do a pre sale inspection. They also tried to undervalue my trade by putting it i me 2000 dollars to fix. They had to have known about it because they do a pre sale inspection. They also tried to undervalue my trade by putting it in as a 2 wheel drive when it's a 4 wheel drive. Not good people working there. More

Jerid, Rico, and Mike at Billion Kia service department are nothing but AMAZING. My transmission went out at a very bad time during my travels, and I had it towed to the Kia shop in Rapid City, SD. The m are nothing but AMAZING. My transmission went out at a very bad time during my travels, and I had it towed to the Kia shop in Rapid City, SD. The manager warned me that it could be a month or more for a new transmission to come in from the main Kia hub. I don't know what he did, but he worked miracles!!! My transmission was shipped in, replaced, AND an oil change and new tires, all in ONE week's time!!! I can't say enough positive things about how Jerid, Rico, Mike, and Jerid's entire team go above and beyond for their customers. I will recommend this place as long as those 3 are there!! More

Amazing experience. Awesome and friendly, answered all questions I had and the process was very fast. The Kia Sorento I bought is absolutely wonderful and well priced. The only issue is that one of the ke questions I had and the process was very fast. The Kia Sorento I bought is absolutely wonderful and well priced. The only issue is that one of the key fobs it came with does not work. More

One of the absolute worst dealerships in Rapid City. They sold me a lemon that started falling apart within days of getting it home. It had no spare tire, and when I tried to get one from them, the hoops I h sold me a lemon that started falling apart within days of getting it home. It had no spare tire, and when I tried to get one from them, the hoops I had to jump through were exhausting. It's been a month and they still haven't gotten me the spare or the inflation kit the car was supposed to come with. They can boast that they have some of the most dishonest salesman in the area. My wife was the one who bought the vehicle, and their salesman's are coming. She got charged high Blue book for a vehicle in incredibly poor repair. The seats had cigarette burns and knife cuts on them, and the vehicle was dented and rusted. If you do visit this location, do not speak to John Lipp. He's awful. Without a doubt some of the worst customer service I've ever gotten. More

High standard of service We have been taking our 2013 KIA Optima to Billion Auto in Rapid City for regular maintenance since we bought it there in 2014. We always receive cour We have been taking our 2013 KIA Optima to Billion Auto in Rapid City for regular maintenance since we bought it there in 2014. We always receive courteous, prompt, professional service. We are updated frequently during the service and/or issues for the car such as replacing a filter, etc. Kenneth Starkey-Ferna was the latest service advisor. I noticed once this visit that he was so absorbed in reading the service sheet for me, he clipped a corner going back to his desk--that is dedication! More