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Zumbrota Ford Inc.
Zumbrota, MN
4,611 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,611 reviews
January 12, 2023
The service department is terrible. The staff is very unfriendly, and unprofessional. When I called to have my vehicle serviced because something happened to the engine, they told me th The staff is very unfriendly, and unprofessional. When I called to have my vehicle serviced because something happened to the engine, they told me that they couldn't get it in until after the holidays (I bought this vehicle black Friday weekend), I told them this was my only vehicle and requested a loaner to get back and forth to work, etc. they told me that it was too bad and that they didn't have a loaner for me to use. They told me the only way that they could give me a loaner was if my salesman had one for me (Tisha made this comment). REALLY!! I had only had this vehicle for 2 weeks when this happened and it had been in their shop ever since. I was finally able to pick my vehicle (2020 Equinox) up yesterday (1/10/23) and when I got there they asked how the loaner (2020 EcoSport) was and I told them that it sucked because I got stuck numerous times and missed 2 days of work because I couldn't get unstuck. I was told by Nick that "Oh well, it was better than walking"...seriously!! What kind of service is this?? I sincerely hope that nothing else goes wrong, because I will not go back to a place with such terrible customer service. If it wasn't for people like myself, your service staff would be out of a job!! I do not recommend this service department to anyone!! More
by rtrose17
Employees Worked With
Jason Sands, Nick Vreeman, Tisha Marx
January 12, 2023
I bought my 2020 Equinox on black Friday weekend, and worked with Coleman. He was fantastic. Very friendly, professional and answered all of our questions. Coleman has called to see how things were going worked with Coleman. He was fantastic. Very friendly, professional and answered all of our questions. Coleman has called to see how things were going with the vehicle and if there was anything he could help us with. It's too bad that the service department couldn't take lessons from Coleman on how customer service should be. GREAT JOB COLEMAN!! Keep up the fantastic work! Thank you again! More
by rtrose17
Employees Worked With
Coleman Brooke
January 10, 2023
Ryan was great! ! Found the car that I was looking for and gave me a great price on my trade in. Will continue to go back. ! Found the car that I was looking for and gave me a great price on my trade in. Will continue to go back. More
by cherylcoughlin
Employees Worked With
Ryan Anderson
January 10, 2023
Best customer service around . Online rep Zac reached out quick and efficiently and was able to get me set up with what I needed to bring to get my new car. Adam in finance assis Online rep Zac reached out quick and efficiently and was able to get me set up with what I needed to bring to get my new car. Adam in finance assisted in helping me get into the vehicle I wanted and could afford. Go2Granny is the best she helped me get into the car I wanted and listened to what I wanted. No pushy sales at all. Zumbrota Ford is like family. Get your keys from Granny in 2023!! More
by Kat
Employees Worked With
Adam Hempler, Go 2 Granny at Zumbrota Ford, Zach Van Nurden
January 10, 2023
Mitchell was super helpful in getting me into a nicer newer vehicle! Zumbrota Ford was super quick and helpful! newer vehicle! Zumbrota Ford was super quick and helpful! More
by Macatwalk9
Employees Worked With
Kristin "The Credit Queen", Steve Johnson, Kelly Johnson, Jared Maes, Adam Hempler, Jason Sands, Mitchell Dahl, Marc Fleig
January 08, 2023
This has been by far the best dealership experience I have had. Jason Jr. and the team were able to get me into a newer, more reliable vehicle even when many other dealers said they couldn't. I highly re have had. Jason Jr. and the team were able to get me into a newer, more reliable vehicle even when many other dealers said they couldn't. I highly recommend checking this location out of you are looking for a new vehicle. More
by Dylan Huska
Employees Worked With
Jason Maes Jr, Tim Wilkins
January 08, 2023
Granny and Jared were absolutely fantastic! They both really listened to what we wanted in our next vehicle and went above and beyond our expectations! What a great experience. Highly recommend They both really listened to what we wanted in our next vehicle and went above and beyond our expectations! What a great experience. Highly recommend!! More
by AWest3
Employees Worked With
Jared Maes, Go 2 Granny at Zumbrota Ford
January 07, 2023
First experience buying from Zumbrota and couldn't have been more pleased. Jason was awesome from the minute we walked in the door. He made sure we found a vehicle that fit our needs and it was clear he wa been more pleased. Jason was awesome from the minute we walked in the door. He made sure we found a vehicle that fit our needs and it was clear he wasn't just trying to make a sale. You can tell they value their customers and it doesn't stop the minute you walk out the door. Got more than expected for my trade and they did everything and more to hit our price point. Highly recommend! More
by AAUNDERISU
Employees Worked With
Jared Maes, Jason Maes Jr
January 07, 2023
This was my first time ever buying a car on finance. After coming from a past of a string of “it runs” kind of cars, walking out the door with a low mileage hybrid made me feel amazing! He was honest an After coming from a past of a string of “it runs” kind of cars, walking out the door with a low mileage hybrid made me feel amazing! He was honest and funny and even got us some pizza for lunch after a long morning of waiting. So amazing! Thanks spencer! More
by Molly.mh
Employees Worked With
Spencer Flippin
