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Zumbrota Ford Inc.

Zumbrota, MN

4.9
4,603 Reviews

1660 South Main St.

Zumbrota, MN

55992

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Showing 4,603 reviews

June 10, 2023

I bought a 2017 Tucson in Sept. 2022. I notice the transmission wasn't shift correctly. Brought it in they wanted to charge a diagnostic fee had.to remind them It was suppose to be More

by scott6242
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dara Meas, Dylan Roers
Jun 10, 2023 -

scott6242 responded

Good work guys.

Jun 10, 2023 -

Zumbrota Ford Inc. responded

Thank you for taking the time to share your feedback regarding your recent purchase of a 2017 Tucson from our dealership. We appreciate both your compliments and your concerns, as they help us improve our services. We apologize for any inconvenience you experienced with the transmission issue. It is regrettable that there was a miscommunication regarding the diagnostic fee, and we apologize for any confusion caused. We understand the importance of ensuring a thorough pre-inspection before delivering a vehicle, and we apologize for any oversight in this matter. We are glad to hear that our pre-inspection identified the brakes, wipers, and tires as areas needing attention. It is our priority to provide reliable and reasonable service to our customers, and we are pleased that we could address these issues for you. We hope these replacements have enhanced your overall driving experience. Your feedback is valuable to us, and we will use it to make necessary improvements in our processes and communication. We appreciate your patronage and hope to have the opportunity to serve you again in the future. If there is anything else we can assist you with, please don't hesitate to reach out to our customer service team. Kristin Johnson 507-516-7058

June 10, 2023

Granny and the entire team at Zumbrota Ford treated us like family the entire process through!!!! They helped us get into a new vehicle and out from under the truck we were in and we were upside down and More

by Mattmedlock1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin "The Credit Queen", Steve Johnson, Kelly Johnson, Go 2 Granny at Zumbrota Ford, Lisa Wolters, Jason Thornton
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thank you for the 5 star recommendation Matt!!

June 10, 2023

This dealership is definitely for the people our experience was amazing and the people are great to work with More

by jaimelynn86.jl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin "The Credit Queen", Steve Johnson, Kelly Johnson, Go 2 Granny at Zumbrota Ford, Lisa Wolters, Jason Thornton
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thank you for the awesome 5 star review!!

June 09, 2023

Fast easy experience great service good price friendly service great overall experience definitely would go back More

by ckhawky144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Fitzgibbons, Adam Hempler
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thank you for the 5 stars!!

June 09, 2023

Thanks to Anthony Velez for giving us a great opportunity to purchase your new car. What a great guy and business thank you so much. More

by Edward Chapman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Velez
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thanks for the review Edward!! We're happy to hear you had a great experience with Anthony!!

June 09, 2023

Spencer was very personable, professional and knowledgeable of the vehicles he was showing and the entire transaction from start to finish. He was understanding of our current situation and worke More

by Jacobs913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Flippin, Spencer Sorenson
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thank you for sharing your experience with Spencer!!

June 09, 2023

Hello, my name is Lorita, and I was down and sadly feeling defeated, because my car situation was not going well and every where me and my husband tried to get a car loan we were turned down, but my More

by Lorita Placencia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin "The Credit Queen", Go 2 Granny at Zumbrota Ford, Nick Schulz
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thank you for giving us the opportunity to help you with a NICER, NEWER car!! We are happy to hear you had Granny on your side throughout the process!!

June 09, 2023

Very friendly environment! ! Granny was amazing to work with and helped me get in a vehicle that works for me! Also a special thanks to Jason sands for crunching the numbers, a More

by Mewhorter37
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristin "The Credit Queen", Steve Johnson, Kelly Johnson, Go 2 Granny at Zumbrota Ford, Jason Sands
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thank you for the 5 stars!!

June 09, 2023

We had an amazing experience at the Zumbrota Ford, Steve Johnson and his two daughters Kristin and Kelly know how to keep a happy establishment! Granny was a wonderful person to work with even with some str More

by Kilbridezara123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Sands, Steve Johnson, Go 2 Granny at Zumbrota Ford, Jason Sands
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Whoo Hoo!! We're happy to hear you had a great experience with Granny, thank you for the review!!

June 08, 2023

The process buying a truck was seamless. My salesman, Isaiah Olson was wonderful. I must say that this is the best dealership I have ever been to. I will definitely recommend them to everyon More

by Itsme2475
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dara Meas, Isaiah Olson, Aaron Bye
Jun 12, 2023 -

Zumbrota Ford Inc. responded

Thank you for the recommendation!!.. we think Isaiah is pretty wonderful and we're happy to hear you did too!!

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