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Zoellner Ford of Beatrice

Beatrice, NE

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1,179 Reviews

4115 N 6th St

Beatrice, NE

68310

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Showing 1,179 reviews

December 19, 2010

Chris and his team were very fair on my trade in and made the whole process of trading my vehicle and buying a used car from them quick and efficient. They gave me a price on my trade above blue book and ha More

by drewfossum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Chris Chace
December 13, 2010

I didn't feel pressured, I called earlier in the day & let Jeff know what I was looking for, when I arrived he had them lined up for me,I let him know what I could afford & thats what I got, also I'm not More

by Jeff Girdner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Green, Jeff Green
December 10, 2010

We recently purchased a used Aviator and traded in one of our vehicls. We worked with Chris on finding this vehicle as we already knew what we were looking for just needed to find one with the options we li More

by BLCERVENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Chris Chace
December 06, 2010

I was working with three Ford Dealers trying to location a late model, low mileage Ford Edge with specific options. One dealership (won't mention name) tried to pull whatever they had from their lot even sm More

by meljag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris and Ray, Ray Hernandez, Chris Chace
December 02, 2010

I AM IN HEAVY DUTY TRUCK AND TRAILER SALES AS A PROFESSION. MY WIFE HAD AN ACCIDENT WITH HER WEEKEND CAR, AND IT NEEDED REPLACED. DID SOME SEARCHING ON THE INTERNET AND FOUND WHAT I WAS LOOKING FOR More

by THUNDERCHIEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
butch,orville,chris, Chris Chace
December 02, 2010

Well Would have to say that in my visits to Ford, Lincoln I found it be really nice the sales men there we`re very friendly and really helpfull and always every one with a smile and always put really good ef More

by blake_russell88
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Green, Jeff Green
November 12, 2010

When my wife and I decided we needed another vehicle for wintertime, we began searching around town, as well as looking high and low on the internet. When we checked out Beatrice Ford, we were very pleased More

by jaredkleine
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brent
November 10, 2010

I bought 2011 Mustang the car is great,fun to drive. The people there are very freindly and helpful. The only bad thing was Ford kept delaying building my car, ended up months late, nothing that the dealer More

by ksacky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandes, Jeff Green, DanaBuhr, Ray Hernandez, Jeff Green
November 09, 2010

I was looking for a good used car so I went to Beatrice Ford to look around and I did find a very good car. My salesman Bill Mosslander was very good and made feel real comfortable with no pressure. It was More

by hookerracing29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Hernandez
Nov 09, 2010 -

Zoellner Ford of Beatrice responded

When this customer came in for his free oil change, (Sept. 4th) the lower side rockers were damaged on his car as the car was backed off of the hoist. The customer was told his car would be fixed and unfortunately he did have to wait longer than he should have. When Bill Moslander brought it to my attention that his customer's car had not been fixed, I told him to get with our parts department and order what needed to be replaced. Bill ordered the parts and when they came in, the customer was called and we scheduled the service appointment. The customer brought his car in on Friday (11/05/2010) to have us install his parts Saturday. The customer was given a 2010 Taurus to use while his car was here being worked on. It was discovered that the parts needed a portion of them painted before they were installed, so arrangements were made to have them painted. The painters told us the parts would not be ready until Monday afternoon. We contacted the customer Saturday afternoon and told him the situation about his car and that he could have his car back, that it was drivable, and we would schedule next week to finish installing the new parts. We gave the customer a choice of either us coming to his location on Saturday or he could stop in early Sunday to swap our loaner vehicle with his own. The customer said his wife was gone with the 2010 Taurus and he would have to talk to her about the swap and call us back. We asked him to do so because we needed the service loaner. He never called us back and had our car all weekend. Our service department called his wife Monday morning at work and asked if we could swap the vehicles and shortly after that the customer called the dealership and left a message for me and I returned his call. I told the customer that we needed the service loaner and apologized that the work was unable to be completed and that we would pick his car up to fix it on Tuesday morning after 8 A.M. and be able to have it back before noon. This customer ignored our request to bring our car back, and used it the entire weekend. When confronted he got upset and told me this was a bunch of [nonsense] and that we just needed to fix his car and that he would never be back and would tell whomever he could to not do business here. I told this customer I was sorry he felt that way and that we would get his car fixed but we needed our car back now since his is drivable and presents no danger whatsoever to drive. The customer, in a loud voice, told me again what he thought, I apologized again and told him he is telling me one story and my employees are telling me a different story and both of them can’t be correct. I let the customer know that I wanted to get my car back and he could take his and we would pick it up Tuesday to get it fixed. As I was explaining the process again, the customer hung up on me. After we switched cars and got our car back, the customer contacted our service manager, Derrick Long, and asked him who returned his car because it had damage to the front end. Derrick informed him that he (Derrick) had brought the car back and the damage was on the car when he brought it to us on Friday. The customer acknowledged the damage had been there, but wasn’t aware it was as bad as it looked. I have apologized to this customer for any inconveniences that he endured and regret his decision to not come back to our dealership. Ray Hernandez Owner Beatrice Ford Lincoln Mercury

November 07, 2010

I came in the dealership on the 23th of october... looking for a different car a suv something to do better with in snow.. I very pleased with my mercury mariner love the ability to control radio on t More

by mercuryjenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent jantz
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