Zimmerman Honda - Service Center

Salesman friendly, helpful and polite. Finance officer informed and experienced. All questions answered in a timely fashion. Service center was helpful and polite. Overall good experience. informed and experienced. All questions answered in a timely fashion. Service center was helpful and polite. Overall good experience. More

Professional, competent and sincerely friendly. I've been a service customer for about 3 years. I've had no complaints. I enter the service center with questions or required maintenance and leave v I've been a service customer for about 3 years. I've had no complaints. I enter the service center with questions or required maintenance and leave very satisfied. A few days ago my vehicle needed service and while waiting in a clean well kept waiting area decided to purchase a new vehicle. Matt, Jeff, and Mallory know their business, worked their magic and I drove off in a new CR-V. More

Took care of us even after our purchase My son came home from the military and needed a vehicle to get him back and forth to work. He found a very nice vehicle at Zimmerman but it was not a My son came home from the military and needed a vehicle to get him back and forth to work. He found a very nice vehicle at Zimmerman but it was not a Honda. The service department and sales manager have gone above and beyond to help us even months after our purchase. They honored their inspections and showed that we could trust them. More

Decades of Reliable and Friendly Service The following review is an e-mail I sent to the Service Manager after a recent service visit. What struck me was this visit was by no means unusual, r The following review is an e-mail I sent to the Service Manager after a recent service visit. What struck me was this visit was by no means unusual, rather I realized these folks are and have been that good for a long time. Gary, Enjoyed visiting with you yesterday. If Hondas weren't so reliable and easy to care for, we'd get to visit more often. I think Brent is the service member who has been with you for most of the 25 years or so that I've come to Zimmerman's (I did buy a used car in 1981 from Horst-Zimmerman, but then I was off and about the country for the next decade, so it doesn't really count). You've done a great job of bringing in new crew as the oldsters move on. Reece was a new face for me this time, and I thoroughly enjoyed working with him. We noticed that my front tires had more tread than the rears, and even though a tire rotation was on the schedule, we decided we would wait and see for the next check up. And your waiting area let's me get a lot of grading done, especially convenient at this time of year. Overall - well done. Appreciatively yours, Andy More

Love my new cr-v Aaron Miguel at Zimmerman's is super nice and helpful. And I am loving my new honda cr-v. I am so glad I chose the one I did and I like the color to Aaron Miguel at Zimmerman's is super nice and helpful. And I am loving my new honda cr-v. I am so glad I chose the one I did and I like the color too. More

Everything's done top drawer Bought second car from Zimmerman. In both cases worked with Marty Curry.. So easy to talk to. Oil changes are without reservation and started immedi Bought second car from Zimmerman. In both cases worked with Marty Curry.. So easy to talk to. Oil changes are without reservation and started immediately. Coffee and cookies are a nice touch. More

5 star and above the best of the best, in facility, and customer service, clean , ample and accomodating .the staff knocks it out of the park with customer service, in the best of the best, in facility, and customer service, clean , ample and accomodating .the staff knocks it out of the park with customer service, in and out in record time along with a very, very reasonable price, the best experience i have ever had at a dealership, More

Maintenance I had them perform a routine maintence, that of replacing the timing belt and water pump. When I started to drive away I noticed an engine vibration I had them perform a routine maintence, that of replacing the timing belt and water pump. When I started to drive away I noticed an engine vibration that was not there before. Initially they were hesitant to to believe that it had anything to do with the worked they performed. There upon I agreed to drive it home in hopes that it was possibly a motor mount issue that would resolve itself. The next day I called the service consultant and he suggested that I bring it back for evaluation. They rechecked the timing and several other possible causes but to no avail. The vibration still persisted. And I was told that the worked performed was correct. So the tech asked me what I wanted them to do. I said please fix it. They then gave me a loaner car to return home. They called later saying basically they did all they could. But the vibration was still there!!! I assumed I would be picking up my car and just living with the vibration waiting for some future engine failure. But to my surprise I discovered that they believed my protests that the vibration was not there before. They reperformed the entire procedure and discovered the cause and corrected it. No more vibration. My faith in the adage the "customer is right" has been renewed. Those at Zimmerman Honda from the personal attention by the service consultant, mechanics even the owner himself made great effort to correct the problem. Zimmerman Honda has won my trust and great admiration! I would recommend them to anyone. Paul S From Kewanee Illinois More

Mirror Replacement I ordered a new driver's side mirror for our 2016 CRV. When I picked it up A J heard the parts guy and I talking and said he would take care of ins I ordered a new driver's side mirror for our 2016 CRV. When I picked it up A J heard the parts guy and I talking and said he would take care of installing the mirror. Thanks A J a true service to this customer. More