Zimbrick Nissan

Everyone was very curtious and helpful. The vehicle was cleaned, staged and ready for me to test drive when i arrived. The whole process went easy and as a Zimbrick employee i was very happy to have purcha cleaned, staged and ready for me to test drive when i arrived. The whole process went easy and as a Zimbrick employee i was very happy to have purchased a vehicle from the Zimbrick family! More

Great idea to let use loaner cars since the lounge was closed. My car was not washed like my last oil change :( They a great job of social distancing. closed. My car was not washed like my last oil change :( They a great job of social distancing. More

Great people and facility, adapted to these trying times. Friendly staff, social distancing, keys in a sealed bag, even a single use pencil for a signature. Left the car in front of entrance gate and picked u Friendly staff, social distancing, keys in a sealed bag, even a single use pencil for a signature. Left the car in front of entrance gate and picked up outside as well. More

I was very pleased with the entire process. I was able to work closely with Jamey who provided me all the info I needed to be comfortable with my decision to purchase. to work closely with Jamey who provided me all the info I needed to be comfortable with my decision to purchase. More

Everything was great. Super friendly staff. Very accommodating under the covid circumstances. Had a great experience and will come back again. Only part they missed was the car wash and vacuum, but accommodating under the covid circumstances. Had a great experience and will come back again. Only part they missed was the car wash and vacuum, but it’s all good and hopefully they’ll hook it up next time. Thanks guys. Sincerely, Healthy Nissan Frontier Driver More

Got some great service in these trying times from the service crew. Thanks for helping me out. Dave was a great help and the service dept worked great to get the car back in a timely manner service crew. Thanks for helping me out. Dave was a great help and the service dept worked great to get the car back in a timely manner More

Horrible experience to say the least. Took in my 2019 Murano for splash guard repair. Manager David told me that they did not have shuttle services due to the Covid-19 and that he could only have one Cus Murano for splash guard repair. Manager David told me that they did not have shuttle services due to the Covid-19 and that he could only have one Customer inside at a time. I was wearing my mask and he “manager” was not. All the talk about precaution he himself wasn’t even wearing masks etc. I had to walk in the rain and it was extremely cold! Than, I had to UBER my way back to pick up my vehicle as it started pouring rain and was windy so I could not walk back. Sent an email to Jeff Zapp the “Boss” about my horrible experience and all he did was made an excuse for David. No apology was given just excuses. I will never ever go back as I will share my horrible and LACK of customer service experience to everyone I know! The sad part...Jeff Zapp state’s that they did have Shuttle services after all and the manager David was wrong. Still NO apology at all. You guys are horrible and you preselect whom you want to wait in the building and who you want to use your so call “precautions speech” to. Karma will come for you! I certainly hope your mothers, daughters, nieces doesn’t ever experience this type of callous treatment at your dealership. My husband and I both are in the medical field as we traveled here to Madison And I am so disgusted with my first experience with you all. So sad and so unprofessional. I have been in the Nissan family for many years, I have also traveled to different states and NEVER have I had to deal with such horrible individuals. More

Trade in, then purchase of a vehicle was a very smooth process. Then Jamey took the time to go over all the features of our new vehicle. process. Then Jamey took the time to go over all the features of our new vehicle. More