Zimbrick Chevrolet

This was just an okay experience. Note that there is no 3 day exchange policy on new cars, only on certified pre-owned. If I knew that upfront, I likely would not have bought from Zim Note that there is no 3 day exchange policy on new cars, only on certified pre-owned. If I knew that upfront, I likely would not have bought from Zimbrick. It says something about their sales tactics. Ben was great and low pressure; however, I told him I wanted all the safety features and he didn't share that there were more safety features on another, larger class of SUV. I would have driven that SUV and likely spent the $6,000 to $7,000 more. Zimbrick's checkout process is extremely high pressure. They transferred my license plate before I even got there and the finance manager pulled me into her office so I didn't get to talk to Ben. I never drove the car I actually purchased (it was closing time by the time I decided what trim I wanted). I ended up not liking my crossover and reached out to the new car sales manager. He didn't bother to respond and instead had Ben call me to see if I had questions. I emailed the manager again and got a vague, possibly AI response from him saying they hope I'm happy with them in the future. Overall, it's extremely upsetting that they don't stand behind their sales and have a 3 day exchange policy for new Chevys, even though they do for certified pre-owned (only because Chevy corporate makes them), the sales staff aren't informed enough to share details about additional safety features on other SUVs, and the new car sales manager wasn't interested in improving my car buying experience or letting me spend another $6-7K. I wouldn't recommend anyone go to Zimbrick and if you do, do extensive homework in advance because they won't help you by providing information about other cars outside the one you ask to drive. More

good customer service. Very friendly staff. Customer service was good. They made it very easy to get my new vehicle. I drove from Janesville and it was well worth my time. Very friendly staff. Customer service was good. They made it very easy to get my new vehicle. I drove from Janesville and it was well worth my time. More

Great service Fast and friendly service. They always take great care of my vehicles. Tim and his team of techs are great. I will definately return for service. Fast and friendly service. They always take great care of my vehicles. Tim and his team of techs are great. I will definately return for service. More

Tom Newton was Great/Professional/Kind It was recommend I check Zimbrick out by a couple of friends and that I would not be disappointed wasn't thanks to Tom N. It was recommend I check Zimbrick out by a couple of friends and that I would not be disappointed wasn't thanks to Tom N. More

2017 Chevrolet Silverado Tom Newton provided me the BEST customer service experience I have ever had while purchasing a new vehicle! He was very professional and answered all Tom Newton provided me the BEST customer service experience I have ever had while purchasing a new vehicle! He was very professional and answered all the questions I had. Not only that but he took the time to make sure I got the vehicle that was right for me. The delivery was timely and I never felt pushed into making a decision, it was truly a pleasure working with Tom. I also want to thank everyone else involved for making this experience hassle free and fun! Almost forgot to mention I got the best deal at Zimbrick compared to any other local dealership. More

Tom is the man! My experience with Tom Newton was nothing short of amazing. He was so welcoming and knowledgeable that I did learn a lot from him. He was not annoying My experience with Tom Newton was nothing short of amazing. He was so welcoming and knowledgeable that I did learn a lot from him. He was not annoyingly pushy like many salesmen I've encountered and his relaxed demeanor made me feel very comfortable. I would recommend Zimbrick and especially Tom to anyone in the market for a quality vehicle! More

Leased a vehicle Sales personel is great, service writer is a condescending xxxxxxx. Extremly unhappy with service department. Explained to service my issues theh didn Sales personel is great, service writer is a condescending xxxxxxx. Extremly unhappy with service department. Explained to service my issues theh didnt listen to me the customer. Did what they thought was correct and my vehicle still isnt correct More

Courteous and low pressure. Steve was very laid back and there was no high pressure sales tactics. He was very helpful and patient throughout the decision process. Happy with t Steve was very laid back and there was no high pressure sales tactics. He was very helpful and patient throughout the decision process. Happy with the experience. More

Awesome deal! Thanks Zimbrick! I asked Levon to find me a specific car with specific mileage, and he delivered. Additionally the price was ultra competitive. Having shopped for a 20 I asked Levon to find me a specific car with specific mileage, and he delivered. Additionally the price was ultra competitive. Having shopped for a 2012-2014 Honda Accord for a couple of weeks, I was aware of where the average market value was, and Levon was able to beat it! Very pleased with the fast and efficient sale, as it took less than 24 hrs to finalize everything and get the keys in hand. Thank you Zimbrick and thanks Levon! More

Great people Smooth transaction! Did everything I asked for! Thanks again guys ! Made my daughters birthday the best yet! She was so excited and happy! Very helpf Smooth transaction! Did everything I asked for! Thanks again guys ! Made my daughters birthday the best yet! She was so excited and happy! Very helpful in the decision making More