Racine Toyota - Service Center

Hard to get to them on the phone, call back too late or neve r. the website for scheduling appointments takes your appointment and then they tell you its not availble. ordered a part last week they said they are r. the website for scheduling appointments takes your appointment and then they tell you its not availble. ordered a part last week they said they are gonna call me when in stock. never did. my wife also has bad experience with them. the only reason we use them is because they are open on saturdays. Not frieendly. More

Recently, I had to take my 2007 4Runner in for service because of a loud grinding sort of noise. At the dealership I was told my right-front wheel bearing had become worn. This repair I was not concerned because of a loud grinding sort of noise. At the dealership I was told my right-front wheel bearing had become worn. This repair I was not concerned with because it was still covered under warranty. The problem was the enormous scratch I saw along the side when I went to pick it up. I told the service manager, Rob, that it was not there when I brought it to the dealer. He then became very defensive saying “how dare I accuse his technicians” of doing this to my car. The scratch didn’t all the way through the primer, so I knew it would only need some sanding and a few quick coats of paint and clear coat. When I requested it be fixed, he said he would have to charge me for the body work. My 4Runner might not have a grinding noise anymore, but instead has a large scratch I plan to complain to Toyota about. More

I recently had my Scion in for service like i usually do every month or so. The reason i brought it in was because my suspension was making a clunking noise upfront. after they completed the repair and char every month or so. The reason i brought it in was because my suspension was making a clunking noise upfront. after they completed the repair and charged me over $800 i drove home. The next morning when i got in the car to go to work i noticed a big black grease spot on my seat and carpet by the pedals. I contacted them and they said that they use seat covers and thats impossible. They did offer to try and remove it for me, but i would be charged for it. I work in an office and dont play with grease. It obviously came from them. Now my tan interior looks horrible, just because someone couldn't use a seat cover. More