Racine Toyota - Service Center

Recently, I had to take my 2007 4Runner in for service because of a loud grinding sort of noise. At the dealership I was told my right-front wheel bearing had become worn. This repair I was not concerned because of a loud grinding sort of noise. At the dealership I was told my right-front wheel bearing had become worn. This repair I was not concerned with because it was still covered under warranty. The problem was the enormous scratch I saw along the side when I went to pick it up. I told the service manager, Rob, that it was not there when I brought it to the dealer. He then became very defensive saying “how dare I accuse his technicians” of doing this to my car. The scratch didn’t all the way through the primer, so I knew it would only need some sanding and a few quick coats of paint and clear coat. When I requested it be fixed, he said he would have to charge me for the body work. My 4Runner might not have a grinding noise anymore, but instead has a large scratch I plan to complain to Toyota about. More

I recently had my Scion in for service like i usually do every month or so. The reason i brought it in was because my suspension was making a clunking noise upfront. after they completed the repair and char every month or so. The reason i brought it in was because my suspension was making a clunking noise upfront. after they completed the repair and charged me over $800 i drove home. The next morning when i got in the car to go to work i noticed a big black grease spot on my seat and carpet by the pedals. I contacted them and they said that they use seat covers and thats impossible. They did offer to try and remove it for me, but i would be charged for it. I work in an office and dont play with grease. It obviously came from them. Now my tan interior looks horrible, just because someone couldn't use a seat cover. More