Racine Toyota - Service Center

My problem isn’t with the people who you meet in the service center per se. They are just chirping the lines they are told to say. My issue is the gaslighting that occurs because of it. I am a service service center per se. They are just chirping the lines they are told to say. My issue is the gaslighting that occurs because of it. I am a service engineer I know the games I play stupid when I’m there to see how things are handled. Toyota has recalled 102000 engines to the Toyota tundra. My tundra has been idling rough for last 30k miles. It’s embarrassing having people in and I have to make excuses that it’s a “cleaning” cycle which the engines do but it’s not the problem. I have been a huge fan of Toyota my whole life. I have owned a tundra from each generation. This one is by far the worst. This is compounded by the 600 dollar every 40k miles spark plug change requirement. I was told it’s because of the turbo engine which is not true. It is for emissions requirements that Toyota set. I was told it’s should help the idling. It has not. This is the roughest V6 I’ve driven in the last 15 years. Toyota is dragging their feet on the fix, not the dealerships fault I get that but don’t gas light me. I’m not a 60 year old who doesn’t know anything about cars. Spark plugs that cost 16 dollars on from Toyota shouldn’t cost 22.99 on top of 450 dollars for an hour of labor. I work on million dollar pieces of much more advanced equipment than a truck and we charge 250 an hour. It should not cost 600 dollars to change 6 spark plugs I don’t care if you have to remove half the top end to get to it. Then don’t turn around and hold my paid extended warranty hostage if I don’t get it. To wrap this all up I came in for my 45k mile maintenance. I was at 47350 so I got the oil change since I was more in the middle between a 5 and 10k interval. I came in for my 40k maintenance all to Ziegler and was not told about the spark plugs once. So there’s Ziegler not conforming to the schedule. On top of all this my “skid plate” was reattached by what I assume was a malnourished butterfly because it fell almost completely off within 100 miles. The resolve from Zeigler to my tore up “skid plate” we can just reattach it for you. How about next time replace it because it was the mechanic who screwed that up there last time. Also this time I checked under the hood because my faith has been dashed from last time I found a magnetic strip used to hold screws sitting half dangling near my radiator fan. Ask for pictures id love to return it to the mechanic who left it in there and potentially could have caused damage to something in my engine bay More

When I called to make my appointment the person I spoke to knew exactly what repair I was coming in for. She set the appointment out to the middle of the following week to allow time to get the parts in st to knew exactly what repair I was coming in for. She set the appointment out to the middle of the following week to allow time to get the parts in stock. When I showed up the parts were not in stock. More

Great customer service from Linda. In fact, the reliable and conscientious help she provides is the reason I keep coming in spite of inflated prices. In fact, the reliable and conscientious help she provides is the reason I keep coming in spite of inflated prices. More

Linda is professional, attentive, friendly and considerate. I always look forward to Linda’s assistance. considerate. I always look forward to Linda’s assistance. More

Linda was excellent help and very informative. Service was great and very timely. Was very happy with experience. Service was great and very timely. Was very happy with experience. More

Everyone’s been very accommodating and listens to what I have to say. They take do a thorough search of the vehicle and have so far helped me with all my needs with no issues. have to say. They take do a thorough search of the vehicle and have so far helped me with all my needs with no issues. More

Victor is very patient and understands his work and processes. He promptly follows up with the most relevant information. processes. He promptly follows up with the most relevant information. More

Oil change and tire rotation fast service. I just wish I recieved more clear info on what was inspected and what the findings were, good or bad. I just wish I recieved more clear info on what was inspected and what the findings were, good or bad. More

I went to Ziegler Toyota of Racine for a scheduled oil change and tire rotation. They completed the work quickly and the pricing was in accordance with the estimate. Linda was a great service advisor, hon change and tire rotation. They completed the work quickly and the pricing was in accordance with the estimate. Linda was a great service advisor, honest and thorough providing service recommendations without being pushy. Thanks Linda! More