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1,230 Reviews of Racine Toyota - Service Center
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April 09, 2018
Pleased After a disappointing series of visits to resolve a suspension issue created from a previous strut replacement, I shared my frustrations and was conta After a disappointing series of visits to resolve a suspension issue created from a previous strut replacement, I shared my frustrations and was contacted personally by Paul, the service manager. He asked me to bring in my Highlander the next day and he would arrange for a loaner car for me to use until the issue was resolved. He took personal oversight of the process and by the end of the day a problem that I had been having for 20K miles was fully resolved. And even though my extended warranty had recently expired, he made sure that the repairs needed on the previous work was covered. Paul and service advisor Linda did an excellent job of getting done what others had not been able to accomplish. More
by TIM.JODI.BLACKBURN
Verified Customer
April 03, 2018
Excellent Service I had a recall on my car because of defective air bags. Thanks Racine Toyota for fixing and problem and getting me back on the road again. I had a recall on my car because of defective air bags. Thanks Racine Toyota for fixing and problem and getting me back on the road again. More
by Keith Burrow
Employees Worked With
Heather Peterson
April 02, 2018
Good Service Experience Car was in and out in a timely fashion, Joel was very helpful in quickly researching my bill when I called later with a question about it, waiting roo Car was in and out in a timely fashion, Joel was very helpful in quickly researching my bill when I called later with a question about it, waiting room with wi-fi let me get work done, coffee was there (and fresh!). More
by Kris
Employees Worked With
Heather Peterson, Joel Nuoffer
April 02, 2018
Not great! It's too far from Racine to suit me and the shuttle took too long to pick me up after they called, otherwise I had no problem with them. It's too far from Racine to suit me and the shuttle took too long to pick me up after they called, otherwise I had no problem with them. More
by DHYATTSR
Employees Worked With
I don't remember or know who they were. All I had done was a recall for the airbags.
April 02, 2018
Above average service center Thankfully the service center is nothing like the sales side of the house here. Service is always friendly and very clear on what they are doing to y Thankfully the service center is nothing like the sales side of the house here. Service is always friendly and very clear on what they are doing to your vehicle and why. Yes they tend to upsell services recommending them possibly early but I have never had them attempt to recommend a service that wasn't needed. The service crew definitely ensures that our cars stay running well. More
by T.Anderson
April 01, 2018
What can I say about an oiol change? Why do I have to do a critique of an oil change, brake fluid and coolant flu;sh? It apparently worked. OK do you want this or not -- it's stupid Why do I have to do a critique of an oil change, brake fluid and coolant flu;sh? It apparently worked. OK do you want this or not -- it's stupid More
by sdevlin
Employees Worked With
don;t remember the name
March 31, 2018
Great service Every time I'm at Racine Toyota I always get the best service possible with great people. Thanks to everyone at Racine Toyota. Happy Easter. Every time I'm at Racine Toyota I always get the best service possible with great people. Thanks to everyone at Racine Toyota. Happy Easter. More
by Keith Burrow
Employees Worked With
Heather Peterson
March 30, 2018
Great service The people here are very friendly and understand what kind of service u are looking for. They go out of there way to make sure all your question and p The people here are very friendly and understand what kind of service u are looking for. They go out of there way to make sure all your question and problem get solved and also that your car gets fix right the first time and in a timely matter More
by Moe
Employees Worked With
March 29, 2018
Best dealership experience ever!!!!!! This Toyota dealership is amazing since the moment you walk through the service doors you get a greeting everyone is so helpful and very kind. Especia This Toyota dealership is amazing since the moment you walk through the service doors you get a greeting everyone is so helpful and very kind. Especially ashleigh she helped me out a lot and made this experience the best. Can’t wait to come back in for my next service and see ashleigh again she was amazing. More
by Supraboss1996
Employees Worked With
March 29, 2018
6 month check up on new Highlander. Great staff at your dealership, all well trained to accomadate the customer. Jason Webster is from Lake Geneva where I live and it is always a pleasur Great staff at your dealership, all well trained to accomadate the customer. Jason Webster is from Lake Geneva where I live and it is always a pleasure to talk to him when I visit your dealership. More
by Skywalker
Employees Worked With
Other Employees :
Jason Webster, Heather Peterson, Joel Nuoffer
