Racine Toyota - Service Center

Broken window controls We purchased a used Camry hybrid and found a few problems, including that the window and lock controls on the drivers side door fell into the hollow p We purchased a used Camry hybrid and found a few problems, including that the window and lock controls on the drivers side door fell into the hollow part of the door due to broken plastic pieces in the chassis that holds the controls up in the door armrest. I was quoted a price of $700 to fix it, with the two parts costing almost $600, $100 for labor. Needless to say, the sticker price to fix shoddy plastic blew me away. As I looked around the car, there were other broken plastic pieces, such as the rail inside the center console and at least one of the vent covers in the back seat. It is possible that all of this broken plastic is due to the previous owner, but I think the plastic parts are poorly built, having observed problems with so many of them. I have never had problems like this with any of my previous non-Toyota vehicles. At any rate, Joel was easy to work with to set up appointments. I brought the car in for the window control repair only to be told that his people ordered the wrong parts. Bummer to waste more than a hour of my day. A few weeks later we brought the car back and had the right parts installed. The silver lining was that Joel allowed us to use a dealership coupon that brought the total to just under $500 (to replace broken plastic Toyota parts mind you). The sad thing is that it felt better than paying $700. At any rate, that was kind of Joel and the service was good. I can’t comolain about Racine Toyota. But seriously, TOYOTA CORPORATION (not Racine Toyota) feels like a ripoff. I’m not impressed by their cheaply made shoddy parts. More

Oil change & tire rotation 10/2018 Timely, and quick service is the norm at Racine Toyota. I would like to suggest that the dealership provide some sort of pastry in the morning for cus Timely, and quick service is the norm at Racine Toyota. I would like to suggest that the dealership provide some sort of pastry in the morning for customers to go with the coffee line other dealerships do. More

Great service I bought my new Sienna at another dealership because Racine Toyota no longer has the Costco buyer plan. But they took great care of me and my van whe I bought my new Sienna at another dealership because Racine Toyota no longer has the Costco buyer plan. But they took great care of me and my van when I took it in for its 5,000 mile checkup. More

New Tires Thank you so very much for recommending I get some new tires. When I took my car for a drive today I felt like I was driving a new car. Thank you so very much for recommending I get some new tires. When I took my car for a drive today I felt like I was driving a new car. More

Stellar Customer Service Only went in for an oil change, which sounds mundane but the staff at Racine Toyota/Scion had some of the best customer service skills. I’ll be return Only went in for an oil change, which sounds mundane but the staff at Racine Toyota/Scion had some of the best customer service skills. I’ll be returning for every one. More

Pleased As usual it is always pleasant to work with the staff. Easy to get in easy to pick up. Except they forgot to do the car wash this time. As usual it is always pleasant to work with the staff. Easy to get in easy to pick up. Except they forgot to do the car wash this time. More

Quick and simple oil change I scheduled my oil change online, which was fast and simple. They sent me a confirmation text and a friendly reminder. Staff are very pleasant and eas I scheduled my oil change online, which was fast and simple. They sent me a confirmation text and a friendly reminder. Staff are very pleasant and easy to talk to. Service is always fairly quick and a nice cozy waiting room while your vehicle is serviced. This is my second time scheduling with Racine Toyota and I will most definitely return! More

Good job, appreciate honoring promises. I was disappointed that my salesmen misled me regarding service but appreciate the dealership honoring the promise for my first service call. The ser I was disappointed that my salesmen misled me regarding service but appreciate the dealership honoring the promise for my first service call. The service itself was fine. More

short wait: nice people My service experience with this Toyota dealership has been marked by friendly and informative service. The waiting area is spacious and welcoming. I'l My service experience with this Toyota dealership has been marked by friendly and informative service. The waiting area is spacious and welcoming. I'll be back. More

Excellent customer service, family friendly The service consultant was very helpful. The service garage was clean and everyobe was smiling. The waiting area was comfortable & relaxing, with an e The service consultant was very helpful. The service garage was clean and everyobe was smiling. The waiting area was comfortable & relaxing, with an entire room for children to play and stat entertained. During the service the consultant came out and made recommendations for future service needs as well as a thorough explanation of the current service. Beyond the great overall service experience our consultant Joel, went above and beyond to make sure the headphones my son left behind were found, tagged with his name & left secured at the front desk. He also took the time to reassure my little one that mistakes happen and its okay. Defintely won't service our cars any where else! More