Racine Toyota - Service Center

Great service department I've been bringing my Lexus here for the last few years, and the experience is great. I like being able to go to a dealer's service department without I've been bringing my Lexus here for the last few years, and the experience is great. I like being able to go to a dealer's service department without fearing they will try and "upsell" on unnecessary services. It's hard to find trust in a service department these days. More

15k service In and out in less than one hour. Explained everything. Gave detailed analysis of all components on vehicle that were checked. These were not nece In and out in less than one hour. Explained everything. Gave detailed analysis of all components on vehicle that were checked. These were not necessarily part of 15k service check. More

Very prompt professional and clean Thank you Racine Toyota for showing me a very efficient and dependable vehicle I recently had a very bad deal at Palmen on a undependable ram I felt Thank you Racine Toyota for showing me a very efficient and dependable vehicle I recently had a very bad deal at Palmen on a undependable ram I felt the power of Palmen and will never deal there again this is Toyota and your dealership from sales to service our second to none thank you More

Alignment Service center was nice but huge complaint when it came to snacks for the customer they offered u nothing but a coffee or tea (no cookies or chips or Service center was nice but huge complaint when it came to snacks for the customer they offered u nothing but a coffee or tea (no cookies or chips or fruit ...) so if ur coming here and plan on being there for a little while bring ur own snacks lol More

Radio Upgrade Had a 2018 Camry in to get the CarPlay retrofit. Unfortunately for me, my car decided not to cooperate with the procedure. Complicating this was that Had a 2018 Camry in to get the CarPlay retrofit. Unfortunately for me, my car decided not to cooperate with the procedure. Complicating this was that it was a new procedure, and in my opinion, the staff wasn't given enough training that included problem resolution when things didn't go as expected. I don't fault the staff - they gave it their best shot(s), and finally it did get done, and done properly. I won't hesitate to go back for other services. More

Ok Experience This Time Got regular maintenance and had a couple hiccups this time. First, when service was over, I waited an extra 15 minutes in the lobby because they forgo Got regular maintenance and had a couple hiccups this time. First, when service was over, I waited an extra 15 minutes in the lobby because they forgot to come tell me it was ready. Then when I went out, they hadn’t washed it so I waited for them to run through the washer. I drove home and parked and within 30 minutes, has a 12 inch diameter puddle of oil under by car. Called and they were closing in 15 so I said I’d be there in 10; Phoebe who took the message didn’t relay this to anyone but they still let me in and fixed the gasket. Everyone was very apologetic and nice to work with but Phoebe’s total disregard for doing a simple task was the most frustrating and irritating experience. More

Maintenance I was happy with service but the car wash was a joke. It just looked like I came out of a rain store. For the amount of money I spent I would like a I was happy with service but the car wash was a joke. It just looked like I came out of a rain store. For the amount of money I spent I would like a real wash and dry. More

Great Very first time taking my toyota in for service at this location. Service was quick and experience was pleasant. Everything was explained clearly and Very first time taking my toyota in for service at this location. Service was quick and experience was pleasant. Everything was explained clearly and efficiently. I will be taking my Rav4 back for a repeat experience! More

30,000 mile maintenence I was happy to get an appt in just a couple iod days after my maintenance light came on. Service dept was friendly and helpful .thanks for your prom I was happy to get an appt in just a couple iod days after my maintenance light came on. Service dept was friendly and helpful .thanks for your prompt service! More

Check up oil,, etc, tire rotation I was done in 20 minutes . . . I thought quite fast . . . I questioned if everything was even done ! I am not associated with any dealer/dealership. I was done in 20 minutes . . . I thought quite fast . . . I questioned if everything was even done ! I am not associated with any dealer/dealership. More