Zeigler Toyota of Racine

Dedicated and Hardworking employees I was really surprised to assisted by many employees that truly helped to make my new car purchase pleasant and not stressful. I talked to Keri on the I was really surprised to assisted by many employees that truly helped to make my new car purchase pleasant and not stressful. I talked to Keri on the internet and set up an appointment for 7pm and she was very helpful in answering all my questions before I came in. When I came, in almost an hour early, they did not make me wait instead they got a salesman to help me right away even though he was dealing with another customer. He asked Aaron to help me and Aaron went above and beyond to make my experience enlightening and interesting. I was interested in purchasing a new Prius, so after getting all my information Aaron went out and pulled up a new Prius for me to test drive. There were flash flood warnings and it was raining very hard but Aaron pulled the new Prius into the garage and proceeded to give me a lot of great information about the Prius before I drove it. After the rain and hail let up we test drove the new Prius and I was given even more information about the car. I was truly impressed about his knowledge of the car and that helped me to know that this was truly a car I needed to purchase. Then the real work began as we got down to the business part of the purchase. We were unable to complete the purchase that night because by now it was close to 10 pm and most lending institutions had closed. Jason was working hard to truly find a deal fo me but we decide to wait until the next day. Aaron called about 2 pm the next day and the price was really way more that I had wanted to pay so I had decided I was not going to make the purchase. I still had to go back to the dealership to pick up my deposit so as soon as I could get away from my job, I went back. Both Jason and Aaron met with me and assured me that they were going to do everything they could to do to get the sale so it was fair to both parties. I didn't think it was going to happen but several hours later Jason gave me the good word that he had worked out a price that I felt I good work with. Their hardwork, courtesy, knowledge, and dedication helped put me in a car that I truly love. Thank you very much! More

Know the interest rate before you sign! My wife and I have bought 5 cars from this dealership, 4 from the previous owners and 1 from the new owners. Joe Jardina (sales) and Linda (service) My wife and I have bought 5 cars from this dealership, 4 from the previous owners and 1 from the new owners. Joe Jardina (sales) and Linda (service) are the reasons we have come to this dealership over the years, even though another Toyota dealer is only 2 miles away. Jason Webster was filling in for the regular Finance person named Theresa and I want to share my experience with him so others will be aware of what was deemed a "mis-communication". They did not have the Highlander we wanted and had to search for it. We agreed on a trade in with Joe and Theresa told us with a credit rating of 784 we would be in the low 2% for 60 months. That was fine. A few days later we returned to sign the paperwork. Jason placed the finance paperwork in front of us and went right to the extended warranty and began talking about monthly payments and the number of months and how the extended warranty only was a few dollars more. I cut him off and asked about the 5.5% and he said that was the interest rate. I told him Teresa had said we would be in the 2% range. He responded by saying that "she shopped around and this was the best deal". I told him this was unacceptable and walked out the front door to tell the guy to stop putting the license plate on the new Highlander. When I came back inside, my wife told me Mr. Webster went to his office. After 15 minutes and returned with a 2.1% rate and we signed and left. My gut feeling was this guy tried to pull a fast one on us by directing us to the monthly payments. Hard to prove this, but any Finance person in the past 5-8 years knows that a customer with a 786 credit rating will not pay a high 5.5% interest rate. It is a game, and if one out of ten fall for it the dealership profits. I never got an explanation, he blamed Theresa which I did not believe. Folks, this is exactly what happened and I encourage everyone to READ THE PAPERWORK AND UNDERSTAND ALL THE NUMBERS before signing. All the good sales work Joe Jardino and all the excellent service provided by Linda over the years got over shadowed by what I feel was an attempt to pull one over on me. The dealership advertises new owners and a new attitude, the ad should also include new and deceitful revenue tactics. I am truly disgusted over this experience. More

Love my new rav4 My sales rep was Robert Rocha. Best sales person I have ever seen. Down to earth & truly represents the meaning of great customer service. Between Rob My sales rep was Robert Rocha. Best sales person I have ever seen. Down to earth & truly represents the meaning of great customer service. Between Robert, Theresa & James. .they all worked so hard to get me in my vehicle of choice. For that I'm grateful. More

Great Salesperson & Great Dealership Dealing with Jim Nielsen at Racine Toyota is a great experience. He is friendly, knowledgeable and truly puts the customer first. He made sure that Dealing with Jim Nielsen at Racine Toyota is a great experience. He is friendly, knowledgeable and truly puts the customer first. He made sure that he was there to help us purchase the right vehicle for us rather than pressuring us to purchase something we didn't want. He is a salesperson you can trust. He also gave us the most competitive price and had great follow up after we purchased our car making sure we know he's there for us if we need him. More

Highly Recommended! I was extremely satisfied with the service here. Joe sat and explained the benefits of both leasing and purchasing a vehicle. He was extremely helpful I was extremely satisfied with the service here. Joe sat and explained the benefits of both leasing and purchasing a vehicle. He was extremely helpful. Aaron also helped us during the leasing process by describing different features and types of the vehicle I was interested in. I would recommend going here if you're looking to get great customer service as well as a fair purchasing price. More

Very happy with our experience We are very satisfied with our purchasing experience of a new automobile at Racine Toyota. We would highly recommend Racine Toyota for your new purch We are very satisfied with our purchasing experience of a new automobile at Racine Toyota. We would highly recommend Racine Toyota for your new purchase experience. More

Excellant sales experience This dealership went out of there way to make sure I received the best price on my new Toyota and the price for my trade. Much better than the last m This dealership went out of there way to make sure I received the best price on my new Toyota and the price for my trade. Much better than the last management. More

Hard to get to them on the phone, call back too late or neve r. the website for scheduling appointments takes your appointment and then they tell you its not availble. ordered a part last week they said they are r. the website for scheduling appointments takes your appointment and then they tell you its not availble. ordered a part last week they said they are gonna call me when in stock. never did. my wife also has bad experience with them. the only reason we use them is because they are open on saturdays. Not frieendly. More

Great customer service We purchased a new Highlander through Racine Toyota and had an excellent experience. We worked with Joe Jardina and Jim Nielsen. Both made the proc We purchased a new Highlander through Racine Toyota and had an excellent experience. We worked with Joe Jardina and Jim Nielsen. Both made the process go quickly and very smooth. We really appreciated the time Jim took to train us on all the new features of the vehicle. We are extremely satisfied with the vehicle and customer service throughout the process. Thank You! More