Zeigler Toyota of Racine

They gave us the shaft. I wish I could go lower, but I can't go lower than one star. My wife is looking for a new car, and we found one on-line at Racine Toyota. They provi I wish I could go lower, but I can't go lower than one star. My wife is looking for a new car, and we found one on-line at Racine Toyota. They provided us an acceptable price, and we made an appointment with them to get it. They said in writing they "would put the car on hold" for us. Three hours before the appointment, the sales manager called to confirm that we were still planning to come in, and we said yes. But after driving 40 minutes to the appointment, they tried to sell us a different car of the same color. When we said this is not the car we had discussed with them, they finally admitted that they had just sold our car a few hours ago! Nobody bothered to call us to cancel our appointment! They said we could order another one, but I told them I just drove 40 minutes to get THAT car TODAY! When I asked how they could sell a car that had been put on hold for us, the sales manager said, "well, we sell cars. That's what we do." I swear, that is a direct quote! I just couldn't believe it! Steer clear of these crooks! More

Best car buying experience This was the best car buying experience I've ever had! Colt and Fran were absolutely amazing to work with! I absolutely will return for future vehicle This was the best car buying experience I've ever had! Colt and Fran were absolutely amazing to work with! I absolutely will return for future vehicle purchases. More

Friendly professional associate! Jason was very thorough as to service requirements for my Toyota, & answered my questions. He explained the results of current tire conditions & of an Jason was very thorough as to service requirements for my Toyota, & answered my questions. He explained the results of current tire conditions & of any replacement if necessary. I am confident in bringing my vehicle in after the professional manor of Jason Lloyd & will continue to have my vehicle serviced @ Racine Toyota, Thank you . Debbie Novak. More

Stay away! I would give zero stars, if I could.Stay away from this place. Unethical, unprofessional. They scheduled me at the same time with 2 other customers fo I would give zero stars, if I could.Stay away from this place. Unethical, unprofessional. They scheduled me at the same time with 2 other customers for the same car. They using old and dirty "auction" game - "who pays more". Coincidence? Yeah sure, at 8pm on Tuesday for an old Prius. Right after i came, the sales guy already had the key ready for another person, who "was supposed to come 5 minutes ago but was being late". When I heard that, I told them I would not play any games. They assured me that I will be the first to buy, "no auctions". Well, it WAS an auction! As soon as i stepped out of the car, other couple got in. The car was fine, not without flaws, but over market value. Of course they refused to negotiate a single dollar, since "there are other clients interested. thank you for stopping by". THANK YOU for wasting my time! I called beforehand and was driving from Chicago! Also for a $4900 car you will pay $1100 taxes + fees. 20%, not bad. When I asked to break it down for me, the manager told me she would only do that when I agree to pay. Ha? You serious? It's just a joke. Don't waste your time, go elsewhere, or deal with arrogant impudent staff, get ripped off and pay crazy fees. More

Refusing and delaying refund of $4,000 over a month Purchased a car. Brakes squeaked. Dealer refused to change them said they are safe. I was ok with that. Then found puddle of oil on driveway 3 days Purchased a car. Brakes squeaked. Dealer refused to change them said they are safe. I was ok with that. Then found puddle of oil on driveway 3 days later. Dealer said whoever changed the oil spilled it all over. They cleaned it up. That was 3rd trip to dealer. Tried to refinance but couldnt because the $4000 of extras was preventing other financial institutions from taking the loan. Asked to cancel and refund the $4,000 repeatedly over several weeks. I was ignored, lied to, given the run around, left on hold, and laighed at. Very unprofessional place of business. Would stay away from all their cars. Still waiting on refund over a month later. More

All around great dealership I just bought my 3rd new vehicle, a new Rav4 limited edition, from Racine Toyota. I've had 3 different Sales people, each of them knew their product I just bought my 3rd new vehicle, a new Rav4 limited edition, from Racine Toyota. I've had 3 different Sales people, each of them knew their product well. Patrick and Jason W. are genuinely nice People. Jason put together an impossible deal from TMC. He is the best finance person I've worked with, ever. Linda in service, gets to know her customers on a 1st name basis and makes your service experience a anxiety free!! I would recommend before you buy anywhere, you give this team a try! More

Perfectly Positive Working with Lee Kwiatkowski was a pleasure. I would strongly recommend her and the rest of the crew at Racine Toyota in Sturtevant, new location by Working with Lee Kwiatkowski was a pleasure. I would strongly recommend her and the rest of the crew at Racine Toyota in Sturtevant, new location by the interstate. Very friendly, helpful, and respectful. I especially appreciate the follow up after the buying experience. Knowing that if I have any questions or concerns, she is just a phone call or visit away. More