Zeigler Toyota of Racine

No customer service here excepting the cashier. I arrived on time for 25k service appointment. Service personnel did not appear enthused on the prospects of arriving customers. One was checking their social on time for 25k service appointment. Service personnel did not appear enthused on the prospects of arriving customers. One was checking their social status on FB. Finally got their attention. They then started to inform me on the issues to be addressed during 25k service (all out of warranty) plus brake system flush ($179). Light duty service at 25 k according to Toyota on-line ($20~$26 est.) includes -Rotate tires -Check installation of driver's floor mat -Inspect and adjust all fluid levels -Inspect wiper blades -Visually inspect brake linings/drums and brake pads/discs This dealership is obviously wanting to separate the consumer from their wallet! No where is it recommended to flush brake system at this low mileage and service usage (normal). I'll be taking my vehicle instead to Wilde Toyota in West Allis. The West Allis dealership has always been up-front regarding out of pocket cost of ownership. Racine dealership needs a bunch of customer service specific improvements before I reconsider giving them business. Avoid at all costs. More

The sales & financing team were great! Shopping and buying a car was a pleasant experience ! A very laid back experience. No one was pushing you to buy buying a car was a pleasant experience ! A very laid back experience. No one was pushing you to buy More

Worst experience I have ever had. It was labor day I did the quote on the website, I called to confirm and received an email. I felt uneasy due to getting very evasive and general answers with disclaimers. the quote on the website, I called to confirm and received an email. I felt uneasy due to getting very evasive and general answers with disclaimers. I finally got Adrian Basich on the phone, I sensed sliminess right off the bat. He started to insult me and say I am wasting his time, since he decided to work on Labor day to provide the public with great deals. In any event, I said before I waste my time driving an hour away, can you confirm the car is avail and the deal that was formed on the website is accurate. He said your asking me to marry you without seeing you! I know this was a longshot, against my better judgement I cleaned out our car grabbed the title and made my way to the Dealership. He started by acting super busy, then adding he was doing me a favor since he's so busy, he also commented that he couldn't see my face and might not give me a good deal (Since i was wearing a mask) then he said the deal had to change and he offered me 5k lower for my trade in, I told his salesman that was unacceptable and walked! Don't waste your time, he is truly the type of guy you read horror stories about, no shame, no respect, and downright dishonest. Save yourself sometime and go to a different dealer in Milwaukee that is centrally located and has a stellar reputation! BTW Adrian is new GM at this dealer since Ziegler just purchased it, they brought him over from Hyundai, I certainly hope toyota gets wind of this guy and his reputation, he will cause some great damage to the reputation of the brand! More

While the young man who sold me my car was honest and sincere my contract ended up with 4k worth of warranties I specifically said I did not want to include and I did not double-check that they had been sincere my contract ended up with 4k worth of warranties I specifically said I did not want to include and I did not double-check that they had been excluded because I foolishly wanted to trust that my wishes would be respected. I am now paying 4k more for which I believed I was contracting. Not ok. More

We worked with Lee Ann, Arben and Noah. This is our 6th Toyota. They are knowledgeable, helpful and personable. I highly recommend this team/dealership! Toyota. They are knowledgeable, helpful and personable. I highly recommend this team/dealership! More

Our sales person was so professional and helpful. Quality at its best. at its best. More

We had a great experience at Racine Toyota. Elvis and CJ were extremely knowledgeable and professional. We felt comfortable and were very pleased with everything. were extremely knowledgeable and professional. We felt comfortable and were very pleased with everything. More

Lee Ann is the best! We continuously go through her, she actually cares about us and our needs. We went in not 100 percent sure if we wanted to upgrade, but she helped find us a great vehicle. She even went actually cares about us and our needs. We went in not 100 percent sure if we wanted to upgrade, but she helped find us a great vehicle. She even went above and beyond to show me how the app worked and how to use all the features in my car. She called a few days later to follow up and how everything was going! If you go to Toyota, ask for Lee Ann! More

Lee Ann Kwiatkowski was wonderful. I have dealt with a lot of car sales people over the years, and by far she is the best I’ve ever dealt with! I’m not one to give reviews, but she needs to be acknowledge lot of car sales people over the years, and by far she is the best I’ve ever dealt with! I’m not one to give reviews, but she needs to be acknowledged. Toyota is very lucky to have her! 😊 Thank you Lee Ann for taking the time to be so patient, kind and helpful to me. I’ll definitely be back, and it’s all because of you! Plus I love my new Toyota! Holly More

When the car I wanted was sold I got on a wait list. Car was being built, put down a deposit and got car a week early. Elvis was very personable and helpful! was being built, put down a deposit and got car a week early. Elvis was very personable and helpful! More