Zeigler Toyota of Racine

Zeigler Toyota of Racine responded

Dear John, Congratulations on your new car! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Darone and Sales Team know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new car! Sincerely, Zeigler Toyota of Racine

Zeigler Toyota of Racine responded

We apologize for your negative experience. At Toyota we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Gene Somers 262-886-5111

Zeigler Toyota of Racine responded

We’re glad that Lee Ann was able to address your purchasing needs and to place you in a Toyota 4Runner that met your specifications. We appreciate you choosing (dealer name) as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new (make/model)! Please come back and see us again soon! Sincerely, (contact name)

Zeigler Toyota of Racine responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Zeigler Toyota of Racne, enjoy that ride! Sincerely, Gene Somers

Zeigler Toyota of Racine responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! Sincerely, Zeigler Toyota of Racine

Zeigler Toyota of Racine responded

Dear Cliff, Congratulations on your new Camry and Tundra! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Sales and Finance Teams know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new Toyotas! Sincerely, Zeigler Toyota of Racine

Zeigler Toyota of Racine responded

On behalf of Zeigler Toyota, I would like to apologize for your frustrating experience with our sales department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. We try to cater to all our customers and assist in way possible. Unfortunately we are limited to have the same car in stock for interested parties. If you are open to discussing this issue in further detail, please contact me Gene Somers at 262-886-5111 at your convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon.

Zeigler Toyota of Racine responded

Thank you for the candid feedback on your experience with my staff at Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already setup a meeting with the involved parties to review your experience with them, and have no record of your visit. We pride ourselves on transparency and do not have any of the add on that you have described. We understand that buying a car can be confusing to some and we would like to see how we can prevent this happening in the future. Since we have no record of your visit, If you would like to contact our customer relations manager Gene Somers @ 262-886-5111. We would appreciate the opportunity to work with you. Respectfully, Zeigler Toyota of Racine

beckylyga responded

Hi Gene - You have a record of my visit because I have been corresponding with members of your staff since my visit on January 16th. I scheduled a test drive online and subsequently drove four different cars from your lot - which requires you take my license information. I loved the car I drove and was interested to see what the final cost breakdown would be and at this point is when I found out about the add-ons that you require. I say require because this is the final email I got from your team "On Fri, Jan 20, 2023 at 1:03 PM Jonathan wrote: Hey Rebecca, We are out of room on this vehicle where we left at is what we can do. Internet price plus tax,title, license, Lojack and Z-guard." So I guess I am stumped. It seems all of the reviews similar to mine are treated with a similar response from you. Respectfully, Rebecca

Zeigler Toyota of Racine responded

Thank you for taking the time to share your comments and feelings about Lee-Ann. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!