Zeigler Subaru of Lafayette - Service Center

Too slow, didnt follow instructions and damaged car It took 2 hours for a 30 min task. Stripped the drain plug Washed when told not to This was not the fault of the service advisor - it was the repa It took 2 hours for a 30 min task. Stripped the drain plug Washed when told not to This was not the fault of the service advisor - it was the repair team More

all went well I had 60,000 major services and everything went well. It completed faster than expected, so that was good. The adviser was friendly. It was a good I had 60,000 major services and everything went well. It completed faster than expected, so that was good. The adviser was friendly. It was a good experience. More

My recent visit went well, the representative was polite and effecient. Waiting was spaced for proper seating. My service was done promptly and I received a free car wash. and effecient. Waiting was spaced for proper seating. My service was done promptly and I received a free car wash. More

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Took my car here to get the speaker fixed. They put in a new speaker and apparently didn’t test it because the issue was not resolved. new speaker and apparently didn’t test it because the issue was not resolved. More

Long wait I came in for an oil change for my new Subaru. It was over 2-1/2 hours from drop off to leaving the dealership. I understand there was a problem w I came in for an oil change for my new Subaru. It was over 2-1/2 hours from drop off to leaving the dealership. I understand there was a problem with the oil change bays. I received a text from Austin Denny after an hour saying there was a problem and they would keep me informed. Nothing further. I texted him after two hours asking what the problem was. He then told me about the bay issue. When I finally picked up the paperwork I told him it was unacceptable. He sarcastically told me to have a nice day as I walked away. Long wait, no communication and, sarcasm. Problems occur, handling it well is the key. I must say, also, that the general feeling I get from the staff is not upbeat. More

Always quick and painless. I always get a reminder prior to my appointment. My car was ready within the time they estimated. I appreciate the ease of having my car serviced. to my appointment. My car was ready within the time they estimated. I appreciate the ease of having my car serviced. More

Windshield replacement. Scheduled thru your service dept., then farmed out to third party which resulted in some confusion..Total time involved resulted in more hours than wa Scheduled thru your service dept., then farmed out to third party which resulted in some confusion..Total time involved resulted in more hours than was estimated at beginning....Ins & deductible payments worked out O-K, and so we were satisfifed , except for time.....I drive 65 mi. to your shop, so when I have 5 .5 hrs service time and 3 hrs on the road, makes a full day...It worked out alright, just a little confusion....Kara , serv. mgr., went overboard to make the experience pleasant.... More

Great! I took my 2020 Outback in for service (oil change which is free the first time). Everyone was very pleasant and helpful. I even got a carwash. I took my 2020 Outback in for service (oil change which is free the first time). Everyone was very pleasant and helpful. I even got a carwash. More

Great job ...very helpful and efficient. Got me in and out. Only spent a little time in the comfortable customer waiting area. Tori ran the oil change podium and was great to work with. out. Only spent a little time in the comfortable customer waiting area. Tori ran the oil change podium and was great to work with. More